We use science-based innovation to address some of society’s most challenging healthcare issues. Facebook community guidelines
Welcome to the Novartis Sub-Saharan Africa page, we’re glad you are here. We welcome the opportunity to hear from you and would like to share some simple ‘house rules’ to help everybody get the best from the community. We work in regulated industries and due to the legal requirements, we are not permitted to engage in discussions on sensitive topics which may be considered as a breach of Antitrust and Fair Competiton practices, or discussion(s) about products - ours or other companies' - or treatment options on this page. For this reason, we intend to ensure that the discussions on our timeline are constructive and in line with legal requirements. Please note that comments that do not comply with the following basic rules may be delayed, or in some cases, not be published:
1. Product related posts
2. Posts considered to be profane, defamatory, libelous, offensive, abusive, discriminatory or demeaning in its content (including images, videos and links);
3. Posts that are disparaging, threatening, incite or condone violence or illegal behavior;
4. Posts that are off-topic;
5. Posts that offer health or medical advice;
6. Posts that contain any personal information e.g. names of individuals, email addresses or phone number;
7. Posts that violate another’s copyright or intellectual property;
8. Posts on commercial subjects, e.g. sells products and services, or recruit fans and followers;
9. Posts that are excessively repetitive and/or disruptive to the community or considered as spam;
10. Posts that contain proprietary, confidential, sensitive, or nonpublic information;
11. Posts that do not follow Facebook's posting guidelines and Terms of Use. (http://www.facebook.com/legal/terms)
Please be aware that fans or other users who continuously and repeatedly contravene the above rules may be removed from our fan list. In this case the user would no longer be able to follow our news, comment on our posts, or send us messages. This community is English speaking only and as such any non-English language content will be removed. Medical side effects or adverse events
If you believe that you have experienced any medical side effects or reactions from a Novartis product you should consult your physician, pharmacist or other healthcare professional immediately or to the Health Authorities in your country. You can also report these to us directly using the information found on Novartis.com (https://www.report.novartis.com/). We suggest sharing as little personal information as possible on the page, especially sharing any specific data concerning your personal health should be avoided. Should you, however, decide to include a post detailing any side effects, Novartis may need to contact you to find out more information. Posts of this nature may not appear or may need to be removed from our page, this is due to legal obligations concerning drug safety reporting. Storing and using private information
Content you share in this channel is available to the public. Novartis may process, store and use information you chose to share through this channel for reasons such as improving its products and services, reporting adverse events or providing you with assistance upon your request. To facilitate requests, we may ask for additional information which will only be used for the purpose it was initially collected. In case of an adverse event or product issue you report to us, we will need to store and use identifying information you provide in accordance with the applicable laws. This information is required to be submitted to the Novartis Drug Safety department and/or regulatory authorities. In such case, we are also required to store your personal data to comply with legal and regulatory requirements/obligations. If you share personal information relating to other people, you represent that you have the authority to lawfully do so and to permit us to use the information. Kindly note that we may use 3rd party service providers to help us manage your comments and direct messages which means that they too would have access to any personal information you share with us. Such 3rd party service providers are contractually bound to ensure an adequate protection and security of your personal information. Please note that Facebook also has access to information you share with us. For more details read the Facebook Privacy Policy. (https://www.facebook.com/policy.php)
For additional information about privacy at Novartis, read our Privacy Policy. (https://www.novartis.co.za/privacy-policy)
Thank you for reading and being a part of the community.
