30/04/2026
When someone is in crisis, your presence matters more than your answers.
You do not need to fix everything.
You need to listen, stay calm, and create a space where they feel safe enough to speak.
Avoid dismissing their experience or offering quick solutions.
Focus on understanding, not correcting.
Encourage them to seek professional support and remain present as they take that step.
Support is not about having the right words.
It is about being there consistently.
— Counselor Naomi Ngugi
www.counselornaomingugi.com