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16/12/2024

Beyond Compliance

Cybersecurity regulations often burden organizations, requiring significant resources and adjustments to align with compliance frameworks. However, Jorge Fernandes, CISO & DPO for the Portuguese Securities & Exchange Commission (CMVM), offers a compelling counterpoint. Drawing from his dual perspective as a regulator and a regulated entity, Jorge sees regulations as a strategic opportunity to strengthen the resilience of individual organizations and entire industries.

The Business Impact of Regulations Like DORA

Regulations such as the EU’s Digital Operational Resilience Act (DORA) and NIS 2 aim to create a safer and more resilient digital ecosystem. Jorge likens their purpose to building “herd immunity” against cyberthreats: ensuring all organizations meet a security baseline to prevent cascading incidents that could destabilize entire sectors.

“The goal of regulations like DORA,” Jorge explains, “is to prevent systemic incidents by ensuring every organization reaches a minimum standard of cyber resilience.” Much like a vaccination, these regulations protect individual entities and safeguard the entire network of interconnected businesses. By creating robust frameworks for risk management, these laws help organizations anticipate, mitigate, and respond to cyberthreats more effectively.

One key feature of DORA is the focus on third-party risk management. Today’s digital environments often depend on external service providers, from cloud platforms like AWS and Azure to smaller IT vendors. While these third parties are essential to operations, they can also introduce vulnerabilities. “A bank can have great cybersecurity,” Jorge notes, “but if its databases or applications are hosted on a third-party platform, that could become an entry point for attackers.”

Under DORA, critical third-party IT suppliers will be subject to EU-level supervision, ensuring they meet stringent security requirements. However, Jorge stresses that outsourcing doesn’t absolve organizations of their responsibilities. Companies must conduct thorough due diligence when selecting vendors and continuously monitor their security measures. “It’s about shared responsibility,” Jorge explains. “You’re not just delegating operations; you’re also ensuring that your partners align with your security standards.”

Another critical element of these regulations is fostering communications networks between organizations, regulatory bodies, and across borders. For example, if one country detects a cyberattack targeting a shared service provider, the regulations mandate timely warnings to other regions to prevent the threat from escalating. Jorge emphasizes that this collaborative approach is not about pointing fingers but preventing repeat incidents and building systemic resilience.

Collaboration and Transparency: The Path Forward

Jorge believes transparency and open communication with regulators are key to thriving under regulations. “Talk to your regulators,” he advises. “They’re not just there to police you or hand out fines; they’re there to help you be secure.”

This proactive mindset can transform the compliance process from a reactive exercise to a collaborative effort. Jorge suggests that organizations share their roadmaps with regulators, seeking their advice and feedback on implementation strategies. Regulators understand businesses’ challenges and are often willing to guide prioritizing efforts and addressing gaps. “They know you can’t do everything at once,” Jorge says. “They want a commitment to progress and a willingness to work together.”

Transparency is especially critical in the aftermath of a cyber incident. The SolarWinds attack, for example, demonstrated the dangers of withholding information from regulators. “When organizations try to hide breaches, it undermines trust and complicates the response,” Jorge notes. Instead, he encourages businesses to view regulators as partners who can help contain and mitigate the impact of incidents.

The emphasis on collaboration extends beyond individual organizations. Regulations like DORA and NIS 2 are designed to create networks of trust, enabling faster information sharing and more coordinated responses to threats. By participating in these frameworks, businesses improve their security and contribute to the resilience of the entire ecosystem.

Beyond Compliance: Building a Resilient Digital Future

While regulations like DORA focus on mitigating risks, they also create opportunities for businesses to innovate and thrive. Jorge highlights the importance of viewing compliance as a strategic advantage rather than a checkbox exercise. Organizations can streamline risk-management processes by aligning with regulatory frameworks, enhancing their reputation, and building stronger relationships with customers, partners, and regulators.

One area where this is particularly evident is the emphasis on efficiency. Regulations push organizations to adopt best practices, such as automating threat detection and response, improving visibility across their environments, and integrating security measures into business processes. These efforts reduce vulnerabilities and drive operational improvements that benefit all organizations.

Likewise, focusing on third-party risk management ensures a more secure supply chain. By holding vendors to higher standards and maintaining oversight of critical IT suppliers, businesses can minimize the likelihood of breaches from external sources. This proactive approach to risk management reinforces trust across the ecosystem and strengthens resilience against emerging threats.

Advice for Navigating the Regulatory Landscape

Jorge offers clear advice for businesses looking to navigate the complexities of cybersecurity regulations:

Engage regulators early: Don’t wait for an audit or incident to initiate dialogue with regulators. Proactively share your plans, seek feedback, and build a relationship based on trust and collaboration.
Embrace transparency: If a breach occurs, be upfront with regulators. Hiding incidents only compounds the situation and erodes trust.
Prioritize strategic compliance: View regulations as an opportunity to strengthen your operations and build resilience. Align your security strategies with both business and regulatory goals.
Assess third-party risks: Conduct thorough due diligence on your vendors and ensure they meet security standards. Remember, outsourcing doesn’t absolve you of responsibility.
“Don’t be afraid of regulators,” Jorge emphasizes. “They’re here to help you navigate challenges and secure your operations. We can create a safer, more resilient digital future by working together.”

Charting a Collaborative Path Forward

Cybersecurity regulations like DORA and NIS 2 are shaping the future of risk management and operational resilience. While they may initially seem like hurdles, they ultimately foster collaboration, reduce systemic risks, and enable businesses to operate securely in an increasingly connected world.

Jorge Fernandes concludes, “Regulations aren’t something to fear; they’re a tool for building trust, resilience, and innovation. By embracing them, businesses can turn compliance into a competitive advantage.”

With this mindset, organizations can confidently navigate the evolving regulatory landscape, contributing to a safer digital ecosystem for everyone.

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Full article;-
https://www.fortinet.com/blog/ciso-collective/embracing-cybersecurity-regulations

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Be CyberSafe always.

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A discussion on the importance of collaboration, transparency, and communication in navigating the evolving regulatory landscape. …

30/10/2024

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13/09/2024

EBusiness & Channel Strategy Professionals

Why read This report:
Everybody has their favorite apps. But can you name even three mobile websites you like? We can’t. it’s because responsive retrofits to 20-year-old desktop web designs fail to serve us in our mobile moments of need. That’s a shame because even with lousy sites, web traffic around the world will be majority-mobile by 2019. eBusiness pros have a choice: hand your mobile moments over to a bunch of apps you don’t own, or do a radical reset of your mobile web strategy. This report carries the evidence to convince your company to make your mobile website a first­class citizen. Key Takeaways Smartphone Traffic Will Dominate The World Wide Web In 2019 Smartphones are becoming the first screen for the world’s 1 billion websites. akamai Technologies’ data shows that in some markets, the web is already majority-mobile. Globally, we forecast that web traffic will be majority-mobile in 2019. Sadly, Despite The Traffic, The Mobile Web Sparks No Joy Everybody has a home screen full of their favorite mobile apps. and just four apps consume 72% of people’s entire monthly budget of mobile moments. But with a billion websites out there, can you name three mobile websites you love? We can’t. To find how to reinvent your website for mobile moments, we are interviewing 60 of the best digital businesses on the planet. in the meantime . . . Take Pitchforks To Cupertino And Must-Have feature Lists To Mountain View in our interviews with major brands, tech vendors, and some brilliant web developers, it’s become clear to us that apple’s slow adoption of mobile web technology is holding us all back. if you have a voice, you should be demanding that apple join with Google, Microsoft, opera, and Samsung to reinvent the browser for the mobile web. fORRESTER.COM For EBuSinESS & ChannEl STraTEGy ProFESSionalS A Billion Mobile Sites Spark No Joy Responsive Retrofits Aren’t Enough To Serve Customers In Their Mobile Moments Of Need by Ted Schadler and Danielle Geoffroy with Martin Gill, Julie a. ask, Michael Facemire, Mark Grannan, Thomas husson, allison Cazalet, and Peter harrison September 29, 2016 Table of Contents 2 Smartphone Traffic Will Dominate The World Wide Web In 2019 4 Sadly, Despite The Traffic, The Mobile Web Sparks No Joy 8 A Drunk History Of Mobile Strategy The result is apps Customers Don’t Want — and a Billion Joyless Websites What it Means 11 It’s Time For A Radical Web Reset 12 Supplemental Material notes & resources Forrester spoke with 53 companies and drew on data from akamai Technologies, Cisco Systems, comScore, Forrester, and StatCounter for this report. related research Documents Brief: Embrace responsive+ Web Design Brief: Mobile-First Demands More Than Basic responsive Web Design The Future of Mobile: From app Silos To open Ecosystems Forrester research, inc., 60 acorn Park Drive, Cambridge, Ma 02140 uSa +1 617-613-6000 | Fax: +1 617-613-5000 | forrester.com © 2016 Forrester research, inc. opinions reflect judgment at the time and are subject to change. Forrester® , Technographics®, Forrester Wave, roleView, Techradar, and Total Economic impact are trademarks of Forrester research, inc. all other trademarks are the property of their respective companies. unauthorized copying or distributing is a violation of copyright law. Citations@forrester.com or +1 866-367-7378 For EBusinEss & ChannEl stratEgy ProFEssionals A Billion Mobile Sites Spark No Joy Responsive Retrofits Aren’t Enough To Serve Customers In Their Mobile Moments Of Need september 29, 2016 Smartphone Traffic Will Dominate The World Wide Web in 2019 in three years, smartphone traffic will dominate the web. in some markets, it already does. if eBusiness professionals want to win, serve, and retain customers in their mobile moments of need, they need to help their firms embrace this mobile reality — and not just with an app. This report contains the evidence to convince your company to reinvent its website for mobile moments. Smartphones are already in the hands of 70% of uS online consumers and 40% of global consumers — and on the way to 64% global adoption in 2021.1 Coupled with the rise of wireless and cellular networks, that opens the door to smartphones becoming consumers’ first screen for the world’s 1 billion websites. › In some markets, the web is already majority-mobile. akamai Technologies’ data from mid-2016 shows that in the media and retail industries in some markets, more than 50% of web traffic is from smartphones (see Figure 1-1). in Japan, 70% of retail traffic is through mobile web, and 64% of Great Britain’s media and entertainment traffic is via mobile web. What’s your traffic? is it limited by your audience? or your mobile web experience? Even in markets like utilities and manufacturing, mobile web traffic is on the rise. Schneider Electric reports that making its website mobile-friendly lit a fire under smartphone traffic. › The global web will be majority-mobile by 2019. Starting with StatCounter’s data, we built a forecast for global website traffic from smartphones based on drivers like smartphone and wireless adoption, the availability of responsive websites, and the presence (or lack thereof) of PCs and broadband. We project that global web traffic from smartphones will reach 52% in 2019 on its way to 70% by 2025 (see Figure 1-2). (note: This forecast doesn’t include tablets, which would only increase the volume of web traffic from mobile devices.) fIGURE 1 Smartphone Traffic Will Dominate The World Wide Web in 2019 Base: Akamai Technologies customers who have opted into tracking for the number of page views from smartphones Source: Akamai Technologies fIGURE 1 Smartphone Traffic Will Dominate The World Wide Web in 2019 (Cont.) 1-2 The global web will be majority-mobile in 2019 Global smartphone adoption and mobile web traffic Source: Forrester Data Source: StatCounter for global mobile web trafÿc from 2009 to 2015 Sadly, Despite The Traffic, The Mobile Web Sparks no Joy Everybody has a home screen full of their favorite mobile apps. and just three apps consume 60% of people’s entire monthly budget of mobile moments.2 But with a billion websites out there, can you name three mobile websites you love? We can’t. The evidence that the mobile web sparks no joy is powerful — and it depresses me: › Even as the mobile web audience expands, the average time on mobile sites shrinks. Forrester Data shows that app use is up from 2 hours per day in 2015 to 2.2 hours per day today.3 But people spend 60% of their time in only three apps — and only 22% of that time across all mobile sites! and as comScore’s data on the top 1,000 uS websites shows, even as the mobile web audience grows, the average time people spend on those sites falls (see Figure 2-1). That’s damning evidence that mobile websites en masse spark no joy.4 › Performance, content, and lousy layouts plague mobile web experiences. Consumers turn to the mobile web for quick-hit tasks like searching, researching, and price shopping, but they are often disappointed as poor performance, unfriendly content, lousy layouts, and crappy data entry plague mobile web experiences (see Figure 2-2).5 To be fair, 38% of consumers report none of these problems, which makes joyless mobile web experiences more like a sore throat than the swine flu — a tyranny of low expectations. › far too often, companies lose out on mobile web moments. The impact of a joyless web experience is defection (see Figure 2-3). Consumers diligent in pursuing their task turn to the desktop web. But most abandon the field. in almost every case, you have lost yet another mobile moment. That can’t be good for your business — or for humankind. Jeremy lockland, head of mobile at razorfish, stated this simply: “allowing your customers to start a workflow on their phone but not ensuring they can complete it without jumping through mobile-unfriendly hoops — that’s an awful customer experience.” fIGURE 2 Evidence Mounts That The Mobile Web Sparks no Joy 2-1 Mobile web reach is growing even as average mobile web time is shrinking Top 1,000 mobile web properties: average audience and time spent fIGURE 2 Evidence Mounts That The Mobile Web Sparks no Joy (Cont.) 2-2 Performance, content, and lousy layouts plague mobile web experiences “While using your mobile web browser, what are the most common problems that you encounter?” (Select all that apply) Base: 3,035 online adults Source: Forrester’s North American Consumer Technographics® Devices And Telecom Online Benchmark Recontact Survey, 2015 fIGURE 2 Evidence Mounts That The Mobile Web Sparks no Joy (Cont.) 2-3 Companies are losing the mobile web moments they should be winning “When you encounter problems accessing the web from your mobile browser, what are you most likely to do as a result?” Base: 1,884 online adults who have had a problem with a mobile website Source: Forrester’s North American Consumer Technographics® Devices And Telecom Online Benchmark Recontact Survey, 2015 a Drunk history of Mobile Strategy how did we get here? Why do the responsive retrofits we’ve done deliver such joyless experiences? We’ve been questing for mobile success for almost 10 years. But in retrospect, it feels like we’ve all been on a drunken quest, too often chasing fads. First, pinch-and-zoom web. Then jailbroken apps. Then more apps — mostly unused. Then one-size-fits-all responsive web. Then messaging. Then watches. you and your customers have been whipsawed in the drunk history of mobile strategy, including these milestones (see Figure 3):6 › 2008: “There’s an app for that.” Savvy developers jailbroke the first iPhone so they could build apps. apple then launched the apple app Store and rewarded developers for radically reinventing mobile experiences as mobile moments. The app gold rush was on as every Tom, Dick, and harry took a swing at an app. a pub game called “there’s an app for that” seized the imagination of mobile strategists. apple trademarked it. The result was app chaos and disjointed digital experiences. › 2010: Responsive retrofits tiny-ize websites but miss the mobile moment. agencies and creative developers swooped in to magically morph brands’ giant desktop websites into “mobile­friendly” websites. But it was usually a one-size-fits-all strategy, and it failed to meet consumers’ needs in a mobile moment.7 This is the unspoken crisis of the mobile web: responsive alone is not enough. rare is a company like united airlines that builds one web experience for smartphones and another for desktops.8 apps are winning . . . just not yours.› 2016: Apps are winning . . . just not yours. Consumers used 26 apps last year and 26 apps this year.9 Millennials use only 28 apps. Consumers have enough apps — they don’t want more. What’s worse, they spend 72% of their total mobile time (web and app) in only four apps — owned mostly by Facebook and Google. it turns out that apps are only for your best customers, and even then, only when they need you a lot. Even amazon has only 19% of online american consumers using its app, while 40% of them use its mobile website.10 fIGURE 3 a Drunk history of Mobile Strategy Drunk history of mobile strategy Source: “Master Your Customers’ Mobile Pathways” Forrester report and “Your Customers Will Not Download Your App” Forrester report The Result Is Apps Customers Don’t Want — And A Billion Joyless Websites There was a time when we thought apps were the future for every mobile interaction for every customer. it’s now clear that mobile apps are for your best customers — and their expectations for what those apps should do for them are growing.11 But most companies don’t have customers that loyal, and many customers can’t be bothered to download your app. it’s time to stop denying that your customers deserve great mobile web moments, too. it’s time to stop denying that your customers deserve great mobile web moments, too (see Figure 4). The evidence is clear. People vote with their clicks. They might hit your website on their phone, but they mostly don’t stay there. instead, they dive into a favorite app like Facebook or instagram or WeChat or youTube instead of engaging with your disappointing mobile website. fIGURE 4 Where are The Mobile Moments For The rest of us? Source: Forrester Research *Source: Google Play What It Means it’s Time For a radical Web reset i don’t want to live in a world with a billion joyless websites. Do you? you have a choice: hand your mobile moments over to a bunch of apps you don’t own, or do a radical reset of your mobile web strategy, and make your mobile website wildly successful. To find how to reinvent your website for mobile moments, we are interviewing 60 of the best digital businesses on the planet. We will bring you their best practices for building a contextual web: one optimized for each person on each device on each touchpoint on his or her journey. until then, eBusiness professionals should start laying the strategic anchors to: › Prepare for majority-mobile. as an eBusiness professional, you will have to engineer a mobile mind shift for your entire company. We will say a lot more about this in our next report. But we’ll tantalize you with a quote from a fabulous omnichannel retailer: “our reality is that mobile web is as big as our entire eCommerce business was a few years ago. We are excited about this, but we need to shift internally to support it.” › Plan to spend twice as much as you do today. Frankly, we’ve been horrified at the disparity between the leadership and funding for the web team and for mobile apps in most companies. Talk to any digital pure play: Web and mobile are two vital arrows in the quiver, and each gets the funding and executive attention it needs. That probably means doubling your digital customer experience budget. if your CEo isn’t thinking digital customer strategy, you could be a dead company walking.12 › Take pitchforks to Cupertino and must-have browser feature lists to Mountain View. When apple launched the iPhone in 2007, it was the world’s biggest web promoter. But apple’s service business today is built on apps.13 in our interviews with major brands, tech vendors, and some brilliant web developers, it’s become clear to us that apple’s slow adoption of mobile web technology is holding us all back. if you have a voice, you should be demanding that apple join with Google, Microsoft, opera, and Samsung to reinvent the browser for the mobile web to deliver app-like experiences. The mobile web needs a “Google Maps” moment — when it became clear that the desktop web could be as good as an installed application. a set of technologies called “progressive web apps” promises to make that reality one step closer.14 Engage With an analyst Gain greater confidence in your decisions by working with Forrester thought leaders to apply our research to your specific business and technology initiatives. Analyst Inquiry To help you put research into practice, connect with an analyst to discuss your questions in a 30-minute phone session — or opt for a response via email. learn more. Analyst Advisory Translate research into action by working with an analyst on a specific engagement in the form of custom strategy sessions, workshops, or speeches. learn more. Webinar Join our online sessions on the latest research affecting your business. Each call includes analyst Q&a and slides and is available on-demand. learn more. forrester’s research apps for iPhone® and iPad® Stay ahead of your competition no matter where you are. Supplemental Material Survey Methodology Forrester’s north american Consumer Technographics® Devices and Telecom online Benchmark recontact Survey, 2015, is an online survey fielded in July 2015 of 4,632 uS individuals ages 18 to 88. For results based on a randomly chosen sample of this size, there is 95% confidence that the results have a statistical precision of plus or minus 1.4% of what they would be if the entire population of uS online adults (defined as those online weekly or more often) had been surveyed. Forrester weighted the data by age, gender, income, broadband adoption, and region to demographically represent the adult uS online population. The survey sample size, when weighted, was 4,616. (note: Weighted sample sizes can be different from the actual number of respondents to account for individuals generally underrepresented in online panels.) Please note that respondents who participate in online surveys generally have more experience with the internet and feel more comfortable transacting online. This survey is part of our north american online Benchmark recontact System. respondents who participated in both of our online benchmark surveys (part 1 and part 2) are invited to also participate in a series of follow-up recontact surveys that cover topics in greater depth and detail. The data from both online benchmark surveys (part 1 and part 2) is appended to each recontact survey’s data set so that data cuts can be performed across benchmarks and the recontact itself. ultimately, this recontact system provides a more holistic view of consumer behavior and allows for more data cutting opportunities than a standalone survey provides. Endnotes 1 Source: Forrester Data Mobile, Smartphone, and Tablet Forecast 2016 To 2021 (Global). 2 For more on the distinction between mobile web and apps, see the “The Great Debate: Mobile Websites or apps?” Forrester report. 3 For more on how to improve marketing tactics, find mobile brand friends or foes, and optimize direct mobile engagement, see the “Master your Customers’ Mobile Pathways” Forrester report. 4 There are two other contributing reasons why, en masse, people would spend less time on average on websites: 1) Folks are getting exactly what they want in less time. (But does your experience confirm that hypothesis? ours doesn’t.) or, 2) as audiences grow, later adopters are less enthusiastic users than early adopters, so they spend less time on the mobile web. We’d bet on the second reason, which does not let website builders off the hook. 5 For more on the distinction between mobile web and apps, see the “The Great Debate: Mobile Websites or apps?” Forrester report. 6 For more on how to improve marketing tactics, find mobile brand friends or foes, and optimize direct mobile engagement, see the “Master your Customers’ Mobile Pathways” Forrester report. For more on learning how to develop a strategy to borrow, barter for, or buy mobile moments, see the “your Customers Will not Download your app” Forrester report. 7 For more on how to delight and serve customers in their mobile moments of need, see the “Brief: Mobile-First Demands More Than Basic responsive Web Design” Forrester report. 8 For more on why traditional definitions of responsive and adaptive web design are limiting, see the “Brief: Embrace responsive+ Web Design” Forrester report. 9 uS smartphone owners use 26 apps every month — the same number as last year. For more on how to improve marketing tactics, find mobile brand friends or foes, and optimize direct mobile engagement, see the “Master your Customers’ Mobile Pathways” Forrester report. 10 For more on the distinction between mobile web and apps, see the “The Great Debate: Mobile Websites or apps?” Forrester report. 11 For more on the future of mobile for eBusiness professionals, see the “The Future of Mobile: From app Silos To open Ecosystems” Forrester report. 12 For more on how to transform your customer experience, see the “Customer Experience Drives revenue Growth, 2016” Forrester report. 13 apple made $19.9 billion on “services” in 2015. Much of that revenue is from apps and content consumed in apps. We believe little or none of it is from websites. So there’s a clear financial incentive for apple to improve apps but little financial incentive to improve the browser. however, apple has announced that it will support apple Pay in Safari in the fall, so at least that payment service revenue will start to motivate development of a better Safari. and to be fair, an apple evangelist has tweeted that some key new web technologies, including manifests and service workers, are on the “consideration list” for Safari (and we also hope for WebKit, so other browser makers can run their advanced browsers on iPhones). Source: “Form 10-K,” apple investor relations (http://investor.apple.com/secfiling. cfm?filingid=1193125-15-356351&cik=320193). 14 “Progressive web apps” is a label for a new set of browser technologies that improve mobile web experiences. They are a work in progress — not yet a standard — but Forrester believes these technologies hold promise for enabling developers to build more app-like web experiences. Source: “Progressive Web apps,” Google Developers (https:// developers.google.com/web/progressive-web-apps/). if you have time, spend the hour with co-creator alex russell to learn what’s behind progressive web apps. Source: “Progressive Web apps with alex russell,” youTube, February 19, 2016 (https://www.youtube.com/ watch?v=x7cflDFVyho). We work with business and technology leaders to develop customer-obsessed strategies that drive growth. 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