Rafiki Optician is a locally registered Company specializing in dispensing and retailing of optical products and services since 2008.
For continued existence and sustainability we focus ahead, analyze trends, forces and opportunities to thrive. We proactively move with speed to ready ourselves for tomorrow.
Our service delivery is backed up with state of the art optical equipment and qualified optometrists. Rafiki optician stocks the latest designer frames and lenses with warranty of up to one year or exchange of equal value in case of default on any of our products.
We bring to our esteemed customers a portfolio of quality products and services with anticipation to satisfy people’s desires and needs.
MISSION-what we are today
To offer comprehensive and affordable quality eye care and eye wear.
To aid restoration of sight, touch lives by inspiring moments of optimism and transform vision.
VISION-what we strive to become
To be the first optician of choice for Kenyan citizens and international community seeking quality and accessible optical products and services at competitive prices
CORE VALUES-the attitudes and character that influence everything we do
Customers: Put them first in all our daily activities with respect and dignity.
Quality: Be the best in what we do.
Accountability: Do it better the first time.
Integrity: Be open in communications and interactions with each other, customers, our business partners and suppliers.
Team Work: Work as a team and be passionate about our jobs, our contributions and our company, collaborate and work together across departments, celebrate and communicate our successes
PRICING
We pride ourselves as the most affordable; customers get exceeding value for money.
DEPARTMENTS
Customer Service/ Care:
We have a well-trained, proactive and dedicated team that put the interest of our clients first both corporate and cash. They take initiative and make improvements within their scope of duties, work as a team for client’s satisfaction in line with our core business values.
Technical team:
Our optometrists provide professional comprehensive, personalized and customized optometric test with state of the art machines, creative approach to patients needs with unique, strong technological background and tailored services.
We have our own in built workshop with qualified technicians and we store state of the art machines i.e. Auto-lens meter, Auto-edging machine (fully automated to do fitting in 5minutes)
Marketing Team /Wellness:
We have a marketing team which oversee all sales and marketing activities, product analysis, making sure we are prompt on service service delivery, competitor analysis and mandated to deal with all corporate communications and maintaining good working relationships with our providers
In collaborations with insurances the department also undertakes wellness activities to appointed organizations where we offer free eye test and consultations for refractive errors
Finance / Account:
Has a qualified team that deals with all accounting activities, debt collection and account reconciliation with our corporate partners.
CORPORATE SOCIAL RESPONSIBILITY (CSR)
Rafiki optician regularly conducts free eye checkups and eye care education in collaboration with Ministry of Education in schools, Churches and local county governments with the aim of helping those who can’t access basic eye care in the society.
LOCATION
§ Contrast House Moi Avenue Nairobi Kenya
§ Gateway Mall Machakos County
§ Annas Arcade, Latema/ Taveta Road Junction opposite shell petrol station Nairobi
§ Westlands Branch at Waumini House opposite PwC Tower, Waiyaki Way
PORTFOLIO
Currently we serve the following Insurance Companies:
