25/03/2026
MEDS, through its Health Systems Strengthening (HSS) section is conducting a 3-day(24th-26th March 2026) Patient Experience and Customer Service training at Rosa Mystica Spiritual Center for participants from NGOs and faith-based health facilities. Aligned with the Kenya Quality Model for Health (KQMH and KQMH PLUS), the training emphasizes that quality care goes beyond clinical outcomes to include patient-centered service grounded in empathy, respect, communication and responsiveness. Sustainable healthcare is not just delivered, but experienced, measured and remembered.