07/04/2021
General Purpose
Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.
Main Job Duties and Responsibilities
greet patients
register patients according to established protocols
assist patients to complete all necessary forms and documentation including medical insurance
ensure patient information is accurate including billing information
inform patients of medical office procedures and policy
maintain and manage patient records
move patients through appointments as scheduled
answer incoming calls and deal with inquiries
transfer calls as required
schedule patient appointments
collect co-pays and payments
report statistics as required
schedule hospital admissions, tests, scans and outside appointments for patients
obtain external medical reports as required by medical professionals
respond and comply to requests for information
deal with incoming and outgoing post
complete other clerical duties as assigned
maintain stock of forms and office supplies
ensure reception area is well maintained, neat and clean
safeguard patient privacy and confidentiality
Education, Qualifications and Experience
-Minimum Certificate in the relevant course
-knowledge of computer and relevant software applications
-knowledge of general administrative and clerical procedures
-working knowledge of healthcare insurance preferred
Key Competencies and Skills
-communication skills - able to listen effectively and express oneself in a clear and articulate manner
-information collection and management-able to collect, organize and monitor data efficiently
-planning and organizing - able to multi-task, prioritize and schedule tasks and activities
-attention to detail - able to produce accurate and high quality work through concern for all areas involved
-customer service skills - able to develop good customer relationships with a focus on achieving customer satisfaction
-adaptability - able to adjust approach to meet changing demands and situations including dealing with diverse people
-confidentiality - able to maintain confidentiality and adhere to ethical standards
How to apply: All applications must be send via the email address found on the page of Nandi Hills Medicare, to be received by 17th April 2021.
Only shortlisted candidates will be considered.
