12/08/2025
in ๐ฆ๐ช
Position: Guest Relations Officer (NASMA Luxury Stays, subsidiary of ATI Group)
๐ Location: Dubai I Onsite
Please note: Only candidates currently based in the UAE will be considered. This role will have shifts, and you may have to travel to places when required.
About the Role:
Looking for a Guest Relations Officer with a warm personality for our hospitality sector, with great communication skills, and a passion for making guests feel special. If you are professional , friendly, and can thrive in a fast paced environment, we want you on our team! hospitality or customer service experience is a plus.
Key Responsibilities:
๐น Meet & greet customers upon arrival and departure
๐น Assist with bookings/reservations
๐น Coordinate with the NASMA & house keeping team with regards to information required by guests ( location, facilities etc)
๐น Collection of payments (tourism fee, long stay guests, deposit upon arrival etc)
๐น Uploading the guest documents to the DTCM website, and taking care of all formalities.
๐น Informing all concierge about guests' arrival, and registering in the EMAAR sakani portal.
๐น Attending to guest queries via social media and booking platforms such as booking.com, Airbnb, Expedia etc.
๐น Communicate with Revenue team for rates
๐น Ensure properties are maintained neat and tidy, and readily available for accomodation
๐น Inventory check, and purchasing stock re-fills
๐น Communicate with owners and follow up for maintenance/facility management.
๐น Doing snugging reports for upcoming units
๐น Attending any marketing campaigns and arrange special requests for guests.
Requirements:
โ๏ธ At least 1-2 years proven expertise in Guest Relations, preferably hospitality sector
โ๏ธ Diploma, BSc/BA in Hospitality Management or equivalent
โ๏ธ Proficient in English, other languages is an added advantage
โ๏ธ Communication, problem solving, and good interpersonal skills
โ๏ธ Organization and time management skills
โ๏ธ UAE driving license is mandatory
๐ง Apply Now: If you meet the criteria above, send your updated resume to shahidha@tamimiinvestments.com
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