Mideast Assistance International

27/07/2023

In a world that thrives on constant mobility, where journeys span across continents and adventures await at every turn, Softimpact has once again proven its dedication to innovation and customer-centric solutions with its latest breakthrough - IAN Assist mobile app.

19/06/2023

We are recruiting!

Mideast Assistance International S.A.L is now hiring dynamic service-oriented individuals! Our associates enjoy a culture of respect and integrity, and we provide a respectful and energizing environment. It is an inclusive culture based on trust, integrity, humility, and passion. Our associates are creative and participatory and have a tremendous sense of urgency

Qualifications
• Excellent communication skills
• English and French are mandatory
• Ability to quickly adapt to customer needs
• Working hours: from 16:00 till 1:00 AM on Weekdays and Weekends

Essential duties and Responsibilities
• Listens actively, providing accurate information and advice
• Gathers information in a polite and professional manner
• Answers incoming calls in a prompt, polite, professional manner and answering customer questions
• Handles at least 100 incoming call per shift
• Exhibits high level of commitment to customer satisfaction
• Answers inbound calls and guide the patients to their portal to book appointments and to manage their medical documents

Benefits
Basic salary in Fresh Dollars

For interested applicants, please send your CV to : hr@mideast-assistance.com

25/03/2023

Mideast Assistance International will advance the clock from this night (March 25-26), in accordance with the international practice.

12/01/2023

Mideast Assistance International S.A.L is a 24/7 Assistance Platform that provides Assistance Services to Travelers all over the world.
Located in Dbayeh – Metn / Lebanon.

Looking for motivated and ambitious people to work as Assistance Coordinators covering PM and overnight shifts.

Herein is the job description related to the Assistance Coordinator job vacancy position.
Please send your CV to: hr@mideast-assistance.com

Position: Assistance Coordinator

Duties and Responsibilities:
• Receiving, dispatching and replying to phone calls and e-mails within agreed time scales and according to the assistance platform procedure.
• Assisting clients as necessary by taking actions to provide high level services according to their needs while always striving to exceed their expectations.
• Collecting all the information needed from the beneficiary and creating files on the system.
• Verifying the general conditions and validity of contracts.
• Following up with the client/ beneficiary/ Service Providers/Network Providers.
• Advising beneficiaries on benefits and services available.
• Analyzing and treating files according to the assistance platform procedure.
• Preparing and sending the approved guarantee of payment to Service Providers/Network Providers
• Updating the beneficiary/ client about the file status.
• Working in a team environment to ensure proper case handling.
• Ensuring the application of all the quality requirements.
• Ensuring proper communication with all departments to maintain suitable work environment.

Education Level:
BA
Medical background would be a plus.

Competencies:
• Strong written and spoken communication skills
• Excellent telephone customer service skills
• Teamwork skills

Languages:
Arabic, French, English
Other foreign languages will be an advantage

Computer Knowledge:
Microsoft office

28/09/2022

Mideast Assistance International S.A.L is a 24/7 Assistance Platform that provides Assistance Services to Travelers all over the world.
Located in Dbayeh – Metn / Lebanon.

Looking for motivated and ambitious people to work as Assistance Coordinators covering PM and overnight shifts.

Herein is the job description related to the Assistance Coordinator job vacancy position.
Please send your CV to: hr@mideast-assistance.com

Position: Assistance Coordinator
Duties and Responsibilities:
• Receiving, dispatching and replying to phone calls and e-mails within agreed time scales and according to the assistance platform procedure.
• Assisting clients as necessary by taking actions to provide high level services according to their needs while always striving to exceed their expectations.
• Collecting all the information needed from the beneficiary and creating files on the system.
• Verifying the general conditions and validity of contracts.
• Following up with the client/ beneficiary/ Service Providers/Network Providers.
• Advising beneficiaries on benefits and services available.
• Analyzing and treating files according to the assistance platform procedure.
• Preparing and sending the approved guarantee of payment to Service Providers/Network Providers
• Updating the beneficiary/ client about the file status.
• Working in a team environment to ensure proper case handling.
• Ensuring the application of all the quality requirements.
• Ensuring proper communication with all departments to maintain suitable work environment.
Education Level:
BA
Medical background would be a plus.
Competencies:
• Strong written and spoken communication skills
• Excellent telephone customer service skills
• Teamwork skills
Languages:
Arabic, French, English
Other foreign languages will be an advantage
Computer Knowledge:
Microsoft office

02/09/2022

Mideast Assistance International S.A.L is a 24/7 Assistance Platform that provides Assistance Services to Travelers all over the world.
Located in Dbayeh – Metn / Lebanon.
Looking for motivated and ambitious people to work as Assistance Coordinators covering PM and overnight shifts.
Herein is the job description related to the Assistance Coordinator job vacancy position.
Please send your CV to: hr@mideast-assistance.com
Position: Assistance Coordinator
Duties and Responsibilities:
• Receiving, dispatching and replying to phone calls and e-mails within agreed time scales and according to the assistance platform procedure.
• Assisting clients as necessary by taking actions to provide high level services according to their needs while always striving to exceed their expectations.
• Collecting all the information needed from the beneficiary and creating files on the system.
• Verifying the general conditions and validity of contracts.
• Following up with the client/ beneficiary/ Service Providers/Network Providers.
• Advising beneficiaries on benefits and services available.
• Analyzing and treating files according to the assistance platform procedure.
• Preparing and sending the approved guarantee of payment to Service Providers/Network Providers
• Updating the beneficiary/ client about the file status.
• Working in a team environment to ensure proper case handling.
• Ensuring the application of all the quality requirements.
• Ensuring proper communication with all departments to maintain suitable work environment.

Education Level:
BA
Medical background would be a plus.

Competencies:
Strong written and spoken communication skills
Excellent telephone customer service skills
Teamwork skills

Languages:
Arabic, French, English
Other foreign languages will be an advantage
Computer Knowledge:
Microsoft office

17/07/2022

17/05/2022

Mideast Assistance International S.A.L is a 24/7 Assistance Platform that provides Assistance Services to Travelers all over the world.
Located in Dbayeh – Metn / Lebanon.
Looking for motivated and ambitious people to work as Assistance Coordinators.

Herein is the job description related to the Assistance Coordinator job vacancy position.
Please send your CV to: hr@mideast-assistance.com

Position: Assistance Coordinator

Duties and Responsibilities:
• Receiving, dispatching and replying to phone calls and e-mails within agreed time scales and according to the assistance platform procedure.
• Assisting clients as necessary by taking actions to provide high level services according to their needs while always striving to exceed their expectations.
• Collecting all the information needed from the beneficiary and creating files on the system.
• Verifying the general conditions and validity of contracts.
• Following up with the client/ beneficiary/ Service Providers/Network Providers.
• Advising beneficiaries on benefits and services available.
• Analyzing and treating files according to the assistance platform procedure.
• Preparing and sending the approved guarantee of payment to Service Providers/Network Providers
• Updating the beneficiary/ client about the file status.
• Working in a team environment to ensure proper case handling.
• Ensuring the application of all the quality requirements.
• Ensuring proper communication with all departments to maintain suitable work environment.

Education Level:
BA
Medical backgroung would be a plus.

Competencies:
Strong written and spoken communication skills
Excellent telephone customer service skills
Teamwork skills

Languages:
Arabic, French, English
Other foreign languages will be an advantage

Computer Knowledge:
Microsoft office

10/01/2022

Mideast Assistance International S.A.L is a 24/7 Assistance Platform (Call Center) that provides Medical Assistance Services to Travelers all over the world.

Located in Dbayeh – Metn / Lebanon

Looking for motivated and ambitious University Students and Fresh Graduates to work as Assistant Coordinators (Phone Operators).

Flexible hours and schedule available

Skills:
 Professional verbal and written communication skills.
 Time management and organizational skills.
 Teamwork

Education:
 Bac + Any Major ( University Students)
 Medical knowledge is a plus.

Languages:
 Oral and written fluency in French, and English
 Other languages will be an advantage.

Interested candidates are kindly asked to send their CV to hr@mideast-assistance.com

15/12/2021

Have travel plans to see friends and family outside the country? Make sure you & your loved ones are up to date on any vaccines you may need. It’s critical for all international travelers to be protected. More: https://bit.ly/29MVTWY.

13/12/2021

Booking a COVID-19 shot before your trip is a key thing you can do to travel safer.
Visit vaccines.gov.

12/12/2021

Brainstorming for strategic solutions at the start of Covid 19 pandemic in Lebanon