Laboratory Services and Consultations Limited, often called “Lab Services”, was established in August 1993. It is essentially a family business which included Dr. Stephen King, Mr. Rumelia Dalphinis-King and Mrs. Our staff at the beginning was small and we were a tight knit team. We started with five staff members and we have grown to thirty five staff members. We cannot talk about lab services wi
thout recognizing the individuals who helped us, of which there are many, but there are two who deserve special mention; the then Minister of Health, Hon Stephenson King presided over our opening and was instrumental in ensuring that we opened. Michael Chastanet was our landlord at Gablewoods mall, where we started, however, he was more than just our landlord he helped us to establish the business. The rationale for establishing the laboratory was to set up a service that would push the envelope of laboratory services in Saint Lucia. This we have continued to do. Our laboratory was the first to establish integrated computerized information systems interfaced to laboratory machines. It was the first to introduce a wide range of previously unavailable laboratory tests in our local setting. Our laboratory continues to lead the way in the introduction of new tests as guided by feedback from our physicians. Our laboratory continues to lead by being the very first medical laboratory to receive international accreditation; this we achieved by meeting Accreditation Canada’s Qmentum standards as verified by Accreditation Canada auditors in June 2010. Lab Services is committed to quality because we understand that over 75% of medical decisions are significantly influenced by laboratory results. Therefore your care is very dependent on the quality of our results. We are not perfect, but we strive for perfection. We have the most complete range of medical laboratory disciplines on staff, and the most qualified and experienced laboratory staff; because we recognize that quality results are produced by quality staff operating in a quality system. We have worked assiduously at assuring these elements. Further we work with patients and physicians to ensure that we get it “right” and correct any errors before they can impact on patient care. We take our job seriously not only because it is our livelihood but more importantly because it is your life. We have much more to do as we move forward on a journey of continuous improvement. We say thank you to all our patients, physicians and other clients who have remained loyal to us, recognizing our quality and comprehensive service. We look forward to serving all of you to the best of our ability. We appreciate a working relationship, not just a contract of service, with each and everyone. We will strive to continue to be the leading laboratory in Saint Lucia and indeed we aspire to be recognized as such regionally. Whatever laboratory service you may require we can provide it.
