Refund Policy:
we value our customers and strive to provide a seamless shopping experience. Please review our refund policy below:
1.Refund Eligibility:
Customers are eligible for a refund if the product received is damaged. Damage to the product must be reported to us within 2 days of the item's arrival.
2.Refund Options:
Depending on the customer's preference, we offer partial or full refunds based on the extent of the damage. Customers have the flexibility to choose the desired refund amount.
3.Return Process:
In the case of a full refund, we will arrange for the item to be picked up by our courier person. Customers must inform us of their decision to proceed with a full refund, and the item should be handed over to our courier person during the pick-up.
4.Refund Processing:
Once we receive the returned item, our team will inspect it to verify the damage. After confirming the damage, we will initiate the refund process. Please note:
Refunds will be issued using the Bank Transfer payment method. The refund process may take 24hrs to complete, depending on the payment provider and bank processing times. If you have any questions or concerns regarding our refund policy, please feel free to contact our customer service team for further assistance. Thank you for your cooperation and understanding. Exchange Policy:
Thank you for choosing our business! We strive to provide excellent customer service and ensure your satisfaction with your purchase. Please review our exchange policy below:
1. Exchange Eligibility:
Customers are eligible for an exchange if they wish to do so. The exchange should be within the price of the original purchase.
2. Exchange Conditions:
The item being exchanged must be in its original condition, unused, and in its original packaging. The customer must provide proof of purchase
3. Courier Fee:
In the case of an exchange, the customer will be responsible for the courier fee associated with the return of the item.
4. Exchange Process:
To initiate an exchange, customers should contact our customer service team within [number of days] from the date of purchase. Our customer service team will guide you through the exchange process, including providing the necessary instructions for returning the item. We encourage you to review the policy at the time of your exchange request. If you have any questions or concerns regarding our exchange policy, please feel free to contact our customer service team for further assistance. Thank you for your understanding and cooperation.
