16/11/2022
Job alert 🚨
We are looking for a dynamic Patient Coordinator who will ensure that all the needs of patients are being addressed at Life I C+S Diagnostic Centre at Forbach. Life I C+S Diagnostic Centre is part of Life Together, the Health & Life Sciences cluster of IBL Group.
He/she will report to the Healthcare Unit Manager
Key Responsibilities 👇🏻
👉🏻 Act as the point of contact for the patients, family members, care providers and other healthcare institutions, when appropriate
👉🏻 Manage the continuous quality improvement (CQI) of processes, safety, and patient care by defining the problem, benchmarking, setting a goal, then iterative quality improvement projects
👉🏻 Implement the Net Promoter Score (NPS) to enhance the Patient Experience and take preventive and corrective actions as and when needed
👉🏻 Lead and manage the team of medical secretaries to ensure operational effectiveness as per established standards
👉🏻 Act as the contact point between Life Together team and Life I C+S / Life I Viva teams for all communication actions and events
👉🏻 Participate to events and health screening activities
Qualifications & Experience
Experience as Patient Coordinator would be an advantage.
👉🏻 Responsive, resourceful, well organized, and positive work attitude
👉🏻 Strong verbal and written communication skills
👉🏻 Strong analytical thinking and the ability to handle multiple tasks
👉🏻 Excellent customer service skills to provide ongoing support for patients and their families
👉🏻 Possess strong interpersonal skills including diplomacy, persuasiveness and negotiating skills to foster a climate of cooperation and trust
How to Apply
Candidates are invited to send their application letter, with the reference ‘PC/LT/1122’ as subject of the mail to the Head of Group Human Capital Operations, IBL House, Caudan OR through our website: iblgroup.com OR via e-mail: recruitment@iblgroup.com with reference ‘PC/LT/1122’
👉🏻 Closing Date: 21 st November 2022
Only the selected candidates will be called for an interview.
The Company reserves the right not to make any appointment following this advertisement.