15/09/2025
JOB OPPORTUNITY
Partners in Hope (PIH) is a faith-based Malawian Non-Governmental organization that was established in 2004 to offer equitable health services and founded on robust commitment to support National HIV and AIDS response in Malawi. PIH has a medical center that operates a general outpatient clinic; inpatient wards; as well as a public HIV- focused Moyo Outpatient Centre of Excellence. PIH is incorporated under the provisions of Trustees Incorporation Act, 1962, in Malawi.
Through its Medical Department, PIH is seeking to recruit a highly motivated and qualified individual to be deployed at the Medical Centre in Lilongwe;
RECEPTIONIST – 1 POSITION
Job Overview
The Receptionist will be the first point of contact for patients, visitors, and stakeholders, ensuring a welcoming and professional environment at the hospital. The role involves managing front desk operations, including patient registration, appointment scheduling, handling inquiries, and directing patients to the appropriate departments. The Receptionist will also provide administrative support to medical and administrative staff, maintain accurate records, and ensure confidentiality of patient information. This position is vital in creating a positive patient experience and supporting the smooth operation of hospital services.
Key duties and responsibilities
Front Desk Management
• Greet and receive patients and visitors in a professional, courteous, and welcoming manner.
• Answer and direct phone calls promptly, taking accurate messages when necessary.
• Provide information to patients and visitors regarding hospital services, procedures, and policies.
Patient Registration and Records
• Register patients into the hospital system, ensuring accuracy of personal and medical details.
• Maintain and update patient files, records, and appointment schedules.
• Ensure confidentiality of patient information in line with hospital policies and data protection standards.
Appointments and Scheduling
• Schedule, confirm, and manage patient appointments with clinicians and specialists.
• Coordinate rescheduling or cancellations of appointments when necessary.
• Notify healthcare providers of patient arrivals and ensure smooth patient flow.
Administrative Support
• Handle incoming and outgoing correspondence (emails, letters, deliveries, etc.).
• Support the hospital’s billing process by guiding patients on payment procedures and directing them to the finance office where necessary.
• Maintain a clean, organized, and welcoming reception area.
Coordination and Liaison
• Liaise with clinical, administrative, and support staff to ensure smooth hospital operations.
• Assist in emergency situations by directing patients and visitors to the appropriate department or personnel.
Qualifications and Experience
• Must be a holder of Diploma in Business Administration
• A minimum of 3 years’ work experience in a similar role is required. Experience in a hospital setting will be considered an added advantage
Other requirements:
• Good communication and interpersonal skills
• Good Customer Service Orientation
• Organization and Time Management skills
• Confidentiality and Integrity
• Computer Literacy
HOW TO APPLY
Eligible candidates meeting the required qualifications and experience should submit their applications with detailed Curriculum Vitae (CV) and relevant copies of Certificates, three traceable referees and deliver their applications to:
The Human Resource Manager
Partners in Hope
P.O. Box 302.
Lilongwe
e-mail: jobs@pihmalawi.com
The deadline for receiving applications is 19th September, 2025.
Please note that only shortlisted applicants will be contacted.
