Return Policy
Teh Sanna Plus Refund Policy
Thank you for shopping at Teh Sanna Plus! We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Eligibility for Refunds and Exchanges
• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at afeeya.cs@gmail.com and send your item to:
Afeeya Group Sdn Bhd, 9-1, Jln BPP 5/2, Pusat Bandar Putra Permai,Seri Kembangan, 43300,Selangor, Malaysia
Partial refunds are granted (if applicable)
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, you will receive new packaging(s) or a payment will be applied to your selected bank account, within a certain amount of days. Shipping
• Please do not send the product back to the manufacturer. It must be sent to the following Address (Afeeya Group Sdn Bhd, 9-1, Jln BPP 5/2, Pusat Bandar Putra Permai,Seri Kembangan, 43300,Selangor, Malaysia).
• We will be responsible for paying for your shipping costs for returning your item.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• Please note, we cannot guarantee that we will receive your returned item.
