Dapatkan nasihat kesihatan yang mesra & profesional dari Ahli Farmasi berpengalaman kami. Welcome to MOS Nutraceutical Sdn Bhd! These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms. General Information
MOS Nutraceutical Sdn Bhd is a Malaysian-based company specializing in nutraceutical and wellness products. The content on this website is intended for informational purposes only and should not be considered medical, nutritional, or pharmaceutical advice. Always consult a qualified healthcare professional before beginning any supplement regimen. Use of Website
You agree to use this website for lawful purposes only. You are strictly prohibited from introducing viruses, engaging in fraudulent behavior, or using the site in a way that could disrupt its operation. MOS Nutraceutical Sdn Bhd reserves the right to modify, suspend, or discontinue any part of the website at any time without prior notice. Orders & Product Availability
All orders are subject to product availability. We reserve the right to cancel or reject any order at our sole discretion. You will receive an order confirmation via email. If any issues arise, our team will contact you directly. Payments & Pricing
All prices are listed in Malaysian Ringgit (MYR) and include applicable taxes unless otherwise stated. Full payment is required upon checkout using our accepted payment methods. Prices, offers, and availability are subject to change without prior notice. Shipping & Delivery
We offer domestic and international shipping in accordance with our Shipping Policy. Estimated delivery times are provided for reference and may vary due to external factors. MOS Nutraceutical Sdn Bhd is not responsible for delays, damages, or losses once an order has been transferred to the courier service. Returns & Refunds
Returns are accepted within 7 days of receiving the product, provided items are unopened, unused, and in their original condition. Refunds are subject to inspection and approval. Shipping fees are non-refundable unless the return is a result of our error (e.g., wrong or defective item). Limitation of Liability
While we strive for accuracy, MOS Nutraceutical Sdn Bhd does not guarantee that all content on the website is free of errors or omissions. We are not liable for any side effects, allergic reactions, or health outcomes resulting from the use of our products. Please consult a doctor before using any supplements, especially if you have a medical condition, are pregnant, nursing, or taking medication. Privacy Policy
We collect and process personal data in accordance with our Privacy Policy. Your information will remain confidential and will only be shared with third parties as needed for order processing or as required by law. Intellectual Property
All content on this website—including text, images, product information, branding, and design—is the intellectual property of MOS Nutraceutical Sdn Bhd. No content may be copied, reproduced, or distributed without prior written permission. Governing Law
These Terms & Conditions are governed by the laws of Malaysia. Any disputes arising shall be settled in the courts of Malaysia. Changes to Terms & Conditions
These Terms & Conditions are governed by the laws of Malaysia. Any disputes shall be resolved in Malaysian courts. If you have any questions regarding these Terms & Conditions, feel free to reach out to us:
MOS Nutraceutical Sdn Bhd
Phone: +6013-587 6005
Email: info@annonapharmacy.com
Thank you for choosing MOS Nutraceutical Sdn Bhd as your partner in health and wellness! Privacy Policy
At MOS Nutraceutical Sdn Bhd, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us online. Information We Collect
We may collect the following types of information:
Personal Information:
Name, contact number, email address, shipping and billing address
Payment details (processed securely via third-party payment gateways)
Order Information:
Purchase history, cart contents, and delivery preferences
Website Usage Data:
IP address, browser type, device information, and browsing behavior using cookies and analytics tools
Marketing Preferences:
Your opt-in choices for newsletters, promotions, or updates
How We Use Your Information
Your information may be used for the following purposes:
To process and deliver your orders efficiently
To provide customer support and respond to inquiries
To improve our website functionality and user experience
To send order confirmations, shipping updates, and promotional materials (only with your consent)
To comply with legal obligations and protect our rights
Data Protection & Security
We implement appropriate security measures to protect your data:
Data is stored on secure servers with limited access
Sensitive information (such as payment details) is encrypted and processed through secure platforms
Only authorized MOS Nutraceutical Sdn Bhd personnel have access to personal data
Please note that while we do our best to protect your data, no internet transmission is 100% secure. Sharing of Information
We do not sell, trade, or rent your personal information. We may share your information with:
Payment processors (e.g., BillPlz, Chip) to complete transactions
Shipping partners for order delivery
Marketing or service providers (e.g., email systems) with your consent
Legal authorities when required by law
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience:
Cookies help us understand user preferences, track site performance, and deliver targeted ads
You can manage cookie settings in your browser, but some features may not function optimally if disabled
Your Rights & Choices
You have the right to:
Access or correct your personal information
Request deletion of your data (where legally permissible)
Opt out of marketing communications at any time by clicking the “unsubscribe” link or contacting us
Retention of Data
We retain your information for as long as necessary to:
Complete purchases and provide customer support
Comply with legal, regulatory, and tax requirements
Maintain order and transaction history for service quality
Third-Party Links
Our website may contain links to other websites (e.g., social media platforms or beauty blogs). MOS Nutraceutical Sdn Bhd is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies. Changes to Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with the revised effective date. Your continued use of our website constitutes acceptance of these changes. If you have any questions about these Privacy Policy , please contact us:
MOS Nutraceutical Sdn Bhd
Phone: +6013-587 6005
Email: info@annonapharmacy.com
Thank you for choosing MOS Nutraceutical Sdn Bhd as your partner in health and wellness! Shipping Policy
At MOS Nutraceutical Sdn Bhd, we are committed to delivering your beauty and skincare products safely and efficiently. This Shipping Policy outlines our shipping process, timelines, charges, and related terms. Shipping Coverage
We currently deliver to addresses throughout Malaysia. International shipping may be available for selected countries – please check during checkout or contact us directly. Shipping availability is subject to serviceable areas supported by our courier partners. Order Processing & Shipping Time
Orders are processed within 1–2 business days after confirmation of payment. Standard shipping within Peninsular Malaysia typically takes 2–5 business days. Shipping to East Malaysia may take 3–7 business days. During peak seasons or public holidays, there may be slight delays. Shipping Charges
Standard shipping rates will be calculated and shown at checkout. Depending on promotions, free shipping may be offered for orders above a certain amount (e.g., RM200). Additional charges may apply for express shipping or shipping to remote areas. Tracking & Notifications
Once your order is shipped, you will receive a tracking number via email or SMS. You may track your order directly on the courier’s website or via the link provided. Failed Deliveries & Redelivery
If a delivery fails due to incorrect address or recipient unavailability, redelivery charges may apply. Please ensure someone is available to receive the package at the provided address. Unclaimed deliveries after multiple attempts may be returned to us and subject to restocking fees. Damaged or Missing Items
If you receive a damaged package or find items missing, please notify us within 48 hours of shipping. Photo evidence may be required for verification. We will offer a replacement or refund depending on the situation. Returns & Refunds
Returns are accepted only for defective, incorrect, or damaged items. Products must be unused and returned in original packaging. For hygiene and safety reasons, opened or used products cannot be returned unless found to be defective. Approved refunds will be processed within 7–14 business days. Changes & Cancellations
Orders can be cancelled before they are processed for shipping. Once an order has been shipped, we are unable to cancel or make changes. For urgent requests, please contact our customer support as soon as possible. If you have any questions about this Shipping Policy, please contact us:
MOS Nutraceutical Sdn Bhd
Phone: +6013-587 6005
Email: info@annonapharmacy.com
Thank you for choosing MOS Nutraceutical Sdn Bhd as your partner in health and wellness! Cancellation & Return Policy
At MOS Nutraceutical Sdn Bhd, we value customer satisfaction and aim to ensure a smooth experience with every order. This Cancellation & Return Policy outlines the guidelines for cancelling orders, returning products, and requesting refunds. Order Cancellations
Orders can be cancelled before they are processed for shipping. Once an order has been shipped, it can no longer be cancelled. To cancel an order, please contact our customer service team as soon as possible with your order number. Return Eligibility
We accept returns under the following conditions:
The item is defective, damaged during delivery, or incorrect. The return request is made within 7 days of receiving the item. The item must be unused, in its original packaging, and in a resalable condition. Return Process
To initiate a return:
Contact us at info@annonapharmacy.com with your order number and reason for return. Include photo evidence if the item is damaged or incorrect. Once approved, you will receive return instructions. Returns must be shipped at the customer’s expense unless the return is due to our mistake. Refund Policy
Refunds will be processed within 7–14 business days after we receive and inspect the returned item. Refunds will be made via the original payment method. Shipping fees are non-refundable unless the return is due to a MOS Nutraceutical Sdn Bhd error. If you prefer a replacement instead of a refund, we will arrange for the correct item to be shipped. Non-Returnable & Non-Refundable Items
The following items are not eligible for return or refund:
Opened or used nutraceutical, health, beauty, or personal care products
Items marked as final sale or clearance
Gift cards or promotional vouchers
Personalized, special-order, or limited edition items
Modifications to Policy
MOS Nutraceutical Sdn Bhd reserves the right to update or modify this policy at any time. Any changes will be posted on our website along with the updated effective date. If you have any questions about these Cancellation & Return Policy, please contact us:
MOS Nutraceutical Sdn Bhd
Phone: +6013-587 6005
Email: info@annonapharmacy.com
Thank you for choosing MOS Nutraceutical Sdn Bhd as your partner in health and wellness!
