HESA Healthcare Recruitment Agency

30/09/2024

We are still hiring!Please scan the QR quote to submit your resume to us!

19/08/2024

We are hiring!!! Send your resume and cover letter to support@hesa.my

29/07/2024

We're Hiring!!! Send your resume and cover letter to support@hesa.my.

29/07/2024

We're Hiring!!! Send your resume and cover letter to support@hesa.my.

02/07/2024

A meaning article written by founder and CEO of HESA Healthcare Recruitment Agency, Ts. Elman Bin Mustafa El Bakri. He shared with us on how to avoid burntouts.

Employers must take proactive steps to create an environment that nurtures the unique needs of Gen Z, fostering a culture that prioritizes both professional development and personal well-being.

29/06/2024

Congratulations for beating AI!!

The underdog win by the 17-year-old fashion design student spawned ardent fans in China, with some visting her parents’ home bearing gifts of alcohol and money.

29/06/2024

Prep yourself before the interview!

22/06/2024

An medical device knowledge sharing session with leading industrial distributor.

06/06/2024

We are currently seeking a software technician to join our expanding team.

Jobscope:
• Addressing customer requests and complaints concerning software, databases, operating systems, and network issues involves a systematic approach tailored to each customer's unique situation.
•Accumulating software troubleshooting knowledge and providing training to service engineers within group companies and partners is essential for ensuring consistent and high-quality support across the board.

• Software trouble shooting:
✓ Fully responsible for handling post-sales complaints and inquiries related to software.
✓ Received assignments of cases from the Service Coordinator specifically for software troubleshooting.
✓ Address not only the company's own software issues but also handle database, OS, and network troubles collectively.
✓ Report and document customer's request by using ServiceMax
✓ Liaise with the product specialist department for product feature inquiries after sales.

• Training:
✓ Maintain a comprehensive log of queries and complaints from customers and distributors while establishing a reusable database for efficient future query and complaint management..
✓ Design and implement regional and local software troubleshooting training programs, taking on the role of trainer to ensure effective ex*****on of the plan.
✓ Engage in self-study using software manuals and participate in trainings provided by suppliers to become proficient with the products. Pursue certifications as necessary to validate expertise.
✓ Conduct interviews with distributors to assess their requirements and identify specific needs for software troubleshooting training.
✓ Plan the training schedule according to the proficiency level of the trainees, ensuring that the content and pace are tailored to meet their specific needs and abilities.
✓ Conduct training sessions and perform proficiency checks afterward to ensure the trainees have effectively learned and can apply the material.
✓ Maintain detailed records of training attendees and their proficiency levels to track their progress and ensure effective skill development.

• Team work:
✓ Adhere rigorously to predefined Key Performance Indicators (KPIs) and provide regular, voluntary status reports on a weekly basis to ensure transparency and accountability.
✓ Adhere strictly to the company's job dispatching and assignment system to mitigate errors and prevent delays.

• Continuous improvement:
✓ Proactively suggest enhanced methods to streamline processes, ensuring greater efficiency and accuracy in operations.
✓ Enhance customer satisfaction levels through proactive measures and attentive service, striving for continuous improvement in all aspects of the customer experience.

• Build robust and sustainable operation:
✓ Develop and regularly update detailed Standard Operating Procedures (SOPs), ensuring strict adherence to them across all operations.

• Skill Development:
✓ Commit to ongoing training and self-study initiatives, actively monitoring progress to ensure timely ex*****on and skill development.

Qualifications
• Bachelor’s degree (With majors in Computer Science/Engineering
• Minimum 3 years of relevant experience
• Regional exposure within SEA would be an advantage
• Malaysian citizenship or PR

Knowledge, Skills & Attributes
• Strong interpersonal and communication skills
• Proficient in Microsoft applications
• Microsoft Windows Server
• Computer Network, TCP/IP
• MS SQL Server / Other database
• Linux Shell
• PACS system, DICOM

Please send your CV to support@hesa.my

02/06/2024

The founder and CEO of HESA Healthcare Recruitment Agency, Encik Elman El Bakri's insights and studies on our new generation are spot-on!

Employers must find ways to cater to this generation of workforce.

02/06/2024

+ China's next top... AI model!