08/07/2025
Hi connection...
Onsite Engineer needed
Responsibilities:
• Install, upgrade, support and troubleshoot Windows Operating System and application such as Microsoft office, Adobe and any other authorized desktop application (including Lab workstations)
• Perform smart hands and eyes for Infrastructure such Servers, Storage, Tape Media, Network & Voice, Cabling etc
• Able to travel to neighboring cities
• Install, upgrade, support and troubleshoot for printer, computer hardware, and any other authorized peripheral equipment.
• Performs hardware break fix on computers. Laptops, printers, and other authorized peripheral equipment.
• Performs general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.
• Maintenance of IT assets and keep proper documentation.
• Responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools
• Meets established Service Level Agreements (SLAs) guidelines
Requirement
• Fluent English speaking
• Very good support knowledge in Microsoft Operation System