Financial Markets Ombudsman Service

Financial Markets Ombudsman Service FMOS was established through the consolidation of the Ombudsman for Financial Services and the Securities Industry Dispute Resolution Center.

FMOS offers an independent, fair and free dispute resolution service for consumers and investors. FMOS provides free and fair alternative dispute resolution services to financial consumers and investors.

We are proud to share that our CEO, Ms Marina Baharuddin, will represent FMOS as a panelist at Culture That Performs: DE...
21/07/2025

We are proud to share that our CEO, Ms Marina Baharuddin, will represent FMOS as a panelist at Culture That Performs: DEI and The Heart-Based Workplace, a panel discussion organised by the Malaysian-German Chamber of Commerce and Industry (MGCC).

The event will take place on Tuesday, 22 July 2025, from 10.00am to 11.30am at MGCC Office, Level 20, Menara Hap Seng 2, No. 1 Jalan P. Ramlee, 50250 Kuala Lumpur. It will bring together business leaders, HR professionals, managers, and others passionate about building inclusive, high-performing workplace.

In this engaging session, our CEO will join a panel of experts to explore how Diversity, Equity, and Inclusion (DEI) can drive innovation, employee engagement, and sustainable success.

FMOS akan berada di Karnival Celik Kewangan anjuran Bank Negara Malaysia pada 5 – 6 Julai 2025, dari pukul 10.00 pagi hi...
03/07/2025

FMOS akan berada di Karnival Celik Kewangan anjuran Bank Negara Malaysia pada 5 – 6 Julai 2025, dari pukul 10.00 pagi hingga 10.00 malam, bertempat di Eastern Plaza Tawau, Sabah!

Kunjungi booth kami di no.S3 untuk mengetahui dengan lebih lanjut tentang bagaimana kami boleh membantu anda menyelesaikan pertikaian kewangan sebagai pengguna kewangan atau pelabur. Jangan lepaskan peluang untuk mendengar taklimat oleh Pengurus Komunikasi Korporat kami mengenai “FMOS: Pusat Penyelesaian Pertikaian Alternatif untuk Pengguna dan Pelabur Kewangan” pada hari Sabtu, 5 Julai 2025, dari pukul 7.00 hingga 7.30 malam.

Pelbagai aktiviti kewangan menarik menanti anda!

Jumpa di sana!

Securities Commission Malaysia has updated its Investor Alert List: http://www.sc.com.my/investor-alertAlways check SC’s...
02/07/2025

Securities Commission Malaysia has updated its Investor Alert List: http://www.sc.com.my/investor-alert
Always check SC’s Investor Alert List before investing.
* * * * *
Securities Commission Malaysia telah mengemas kini Senarai Peringatan Pelabur: http://www.sc.com.my/investor-alert
Sila rujuk Senarai Peringatan Pelabur SC sebelum melabur.
June 2025 Compilation - Source: InvestSmart SC

We proudly present the final Annual Report of the Ombudsman for Financial Services (OFS), a comprehensive reflection of ...
02/07/2025

We proudly present the final Annual Report of the Ombudsman for Financial Services (OFS), a comprehensive reflection of our 2024 achievements, dispute trends, stakeholder engagements, and financial performance. This report marks a historic milestone as we conclude our journey as OFS and transition into the Financial Markets Ombudsman Service (FMOS).

We thank all our stakeholders, members, and the public for their unwavering support as we move forward as FMOS, but with the same core values.

Access the OFS 2024 Annual Report here: https://www.fmos.org.my/en/annual-reports/

Selamat menyambut Maal Hijrah 1447H🌙Semoga tahun baru Islam ini membawa keberkatan dan perubahan positif kepada semua......
26/06/2025

Selamat menyambut Maal Hijrah 1447H🌙

Semoga tahun baru Islam ini membawa keberkatan dan perubahan positif kepada semua.................
Happy Maal Hijrah 1447H🌙

May this new year bring blessings and positive change to all.

Catch FMOS at Bersama InvestSmart @ Pahang from 20–22 June 2025, 10am–10pm at East Coast Mall, Kuantan!Visit Booth 11 to...
18/06/2025

Catch FMOS at Bersama InvestSmart @ Pahang from 20–22 June 2025, 10am–10pm at East Coast Mall, Kuantan!

Visit Booth 11 to learn how we can help with financial and investment disputes through alternative dispute resolution. Don’t miss our “FMOS: Your One-Stop Dispute Resolution Avenue” talk by our Senior Case Manager on Saturday, 21 June at 11:30 am.

Enjoy three full days of exciting activities, including hands-on financial tips, interactive games, and free one-on-one money advice.

See you there!

At the Sasana Symposium 2025 held on 17 June, Ms. Sujatha Sekhar Naik, Non-Executive Independent Director of the Financi...
17/06/2025

At the Sasana Symposium 2025 held on 17 June, Ms. Sujatha Sekhar Naik, Non-Executive Independent Director of the Financial Markets Ombudsman Service (FMOS), delivered an insightful presentation during the Fireside Chat session on "Know Your Rights as a Financial Consumer."

Representing FMOS, Ms. Sujatha highlighted the organisation’s pivotal role as Malaysia’s newly consolidated, independent alternative dispute resolution body. She explained how FMOS acts as a free and impartial redress avenue for financial consumers and investors who are dissatisfied with the final outcome of their complaint to a financial service provider.

Her talk covered FMOS’ governance and expertise in handling financial market disputes, and the user-friendly dispute resolution process, which is free of charge and aimed at ensuring fair outcomes and emphasised consumer rights and responsibilities.

The session, moderated by Lau Chin Ching, Director of the Consumer and Market Conduct Department, also featured En. Jay Khairil Jeremy Abdullah, CEO of Bank Simpanan Nasional (BSN).

Happy Father’s Day to all the amazing dads out there!For more information on how FMOS can help you, contact us at www.fm...
15/06/2025

Happy Father’s Day to all the amazing dads out there!

For more information on how FMOS can help you, contact us at www.fmos.org.my or call +603-2272-2811.

Selamat Hari Raya Aidiladha kepada semua umat Islam. Semoga Aidiladha kali ini membawa cahaya dan keberkatan dalam hidup...
06/06/2025

Selamat Hari Raya Aidiladha kepada semua umat Islam. Semoga Aidiladha kali ini membawa cahaya dan keberkatan dalam hidup kita semua...................
Selamat Hari Raya Aidiladha to all Muslims. May this Aidiladha bring light and blessings to all of us.

Securities Commission Malaysia has updated its Investor Alert List: http://www.sc.com.my/investor-alertAlways check SC’s...
04/06/2025

Securities Commission Malaysia has updated its Investor Alert List: http://www.sc.com.my/investor-alert
Always check SC’s Investor Alert List before investing.
* * * * *
Securities Commission Malaysia telah mengemas kini Senarai Peringatan Pelabur: http://www.sc.com.my/investor-alert
Sila rujuk Senarai Peringatan Pelabur SC sebelum melabur.

May 2025 Compilation (4/4) - Source: InvestSmart SC

Securities Commission Malaysia has updated its Investor Alert List: http://www.sc.com.my/investor-alertAlways check SC’s...
04/06/2025

Securities Commission Malaysia has updated its Investor Alert List: http://www.sc.com.my/investor-alert
Always check SC’s Investor Alert List before investing.
* * * * *
Securities Commission Malaysia telah mengemas kini Senarai Peringatan Pelabur: http://www.sc.com.my/investor-alert
Sila rujuk Senarai Peringatan Pelabur SC sebelum melabur.

May 2025 Compilation (3/4) - Source: InvestSmart SC

Address

Kuala Lumpur

Opening Hours

Monday 08:30 - 17:30
Tuesday 08:30 - 17:30
Wednesday 08:30 - 17:30
Thursday 08:30 - 17:30
Friday 08:30 - 17:30

Telephone

+60322722811

Website

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Our Story

Ombudsman for Financial Services (OFS), formerly known as the Financial Mediation Bureau (FMB) is a non- profit organisation which was set up as an Alternative Dispute Resolution (ADR) body to resolve disputes between our Members who are the financial service providers (FSPs), licensed or approved by Bank Negara Malaysia (BNM) and financial consumers.

OFS is the operator of the Financial Ombudsman Scheme (FOS) approved by BNM pursuant to the Financial Services Act 2013, the Islamic Financial Services Act 2013 and the Development Financial Institutions Act 2002, and had commenced operation on 1st October 2016.

OFS provides independent, fair, efficient, effective and free dispute resolution to all financial consumers in Malaysia.

Visit ofs.org.my to know more about us!