Financial Markets Ombudsman Service

30/04/2026

This Labour Day, we recognise the dedication of our team in delivering fair, independent, and effective financial dispute resolution.

Happy Labour Day from all of us at FMOS.

28/04/2026

Our data shows the victims are often tricked into installing fake apps or clicking phishing links that lead to fraudulent banking pages. Many unknowingly share their banking details or OTPs after being targeted by impersonators posing as authorities, service providers, or even trusted individuals. Fraudsters keep changing tactics, often pushing victims to ‘authorise’ the transactions themselves.

Stay alert. Don’t click blindly. Don’t install unknown apps. Always verify before you act.

Scan the QR code to read our full Annual Report 2025 or visit our website.

27/04/2026

FMOS handled 1,487 eligible insurance and takaful disputes in 2025, comprising 1,044 new cases and 443 carried forward from 2024.

Complaints rose across key segments, with conventional non-motor up 56% (driven by travel claims), life insurance up 27%, and medical and health complaints up 35%.

Scan the QR code to read our full Annual Report 2025 or visit our website.

24/04/2026

FMOS managed 44 capital market disputes in 2025, comprising 26 legacy cases carried over from SIDREC and 18 newly registered disputes.

The securities-related disputes remained the primary source of eligible complaints, but 2025 saw a broad-based decline across most categories. The sharpest improvements were in unit trusts and structured products, both recording significant drops in volume.

Scan the QR code to read our full Annual Report 2025 or visit our website.

23/04/2026

FMOS handled 4,283 eligible disputes in banking, Islamic banking and payment systems in 2025, combining 1,187 carried-forward cases with 3,096 new registrations.

New disputes surged 67%, signalling a sharp rise in complaint volumes. Product-wise, card-based electronic payments and internet banking made up 68% of dispute types, largely driven by scams and unauthorised transactions.

Scan the QR code to read our full Annual Report 2025 or visit our website.

22/04/2026

A closer look at the map: Selangor tops the list (39%), with Kuala Lumpur (19%) and Johor (11%) close behind. Overall, the trend points to stronger engagement with FMOS services in more urbanised and economically active areas.

Scan the QR code to read our full Annual Report 2025 or visit our website.

22/04/2026

21/04/2026

The disputes were driven by banking, Islamic banking, and payment systems (74.5%). Commercial banks take the spotlight, accounting for 58% of complaints.

Scan the QR code to read our full Annual Report 2025 or visit our website.

20/04/2026

Record high of 4,158 eligible disputes registered in 2025, with total claims reaching RM100.2 million, and nearly 80% involving amounts below RM25,000.

FMOS resolved 3,185 cases, demonstrating its ability to manage both legacy and new disputes within a unified framework.

Scan the QR code to read our full Annual Report 2025 or visit our website.

17/04/2026

A milestone first year for FMOS: 30,312 enquiries and complaints managed.

New cases jumped 93% to 11,431, with the Complaints Portal emerging as the go-to channel after its 2025 launch.

Scan the QR code to read our full Annual Report 2025 or visit our website.

16/04/2026

2025 was a milestone year for FMOS under one unified framework.

We registered a record of 4,158 new disputes, driven by growing public awareness and a rise in scam-related complaints. We also successfully closed 3,185 cases, with total disputed amounts reaching RM100.2 million, a 45.4% increase from 2024.

Scan the QR code to read our full Annual Report 2025 or visit our website.

15/04/2026

We are pleased to announce the inaugural release of the FMOS Annual Report 2025. This report highlights our role in delivering streamlined dispute resolution across the financial and capital markets.

Access the full report on our website or scan the QR code.