06/02/2026
Empathy matters.
When a person with dementia complains of pain, discomfort, or distress —
they are not being dramatic.
They are not being manipulative.
They are experiencing an episode, and often cannot explain what’s wrong the way we expect.
Dementia affects how the brain processes pain, sensations, and emotions. What sounds repetitive or exaggerated to us may feel very real and overwhelming to them.
Brushing it off can:
• Increase agitation and fear
• Worsen behavioural episodes
• Delay treatment of real pain or illness
Listening, validating, and checking for causes can:
• Reduce distress
• Build trust and safety
• Improve quality of life
New complaints should always be addressed — not dismissed.
In dementia care, behaviour is often communication.
Choose empathy. Choose understanding.
Disclaimer: This content is for educational purposes only and does not replace medical advice.
Looking for physiotherapist who are highly empathetic and supportive to treat your loved ones with dementia kindly contact us now .
-P&J-