13/12/2024
The customer is NOT always right. Strengthen your business philosophy to listen to customers without playing the "servan-tude" card. The customer isn’t doing you a favor by buying; it’s a reciprocal relationship.
If they don’t buy the medication to treat their illness, they will also feel the impact.
You listen to the customer, then provide the best possible solution as the expert.
You listen, you don’t judge, and then you advise.
You’re a SOLUTION provider. Think that way. Be in charge.
Imagine you’re a lawyer. A client walks into your office. You don’t allow the client to dictate how things should be done. Instead, you listen, compare their situation with existing laws, and then advise them on the best way forward.
You can also think of yourself as a qualified medical practitioner. A patient walks into your clinic and complains of a headache. The patient doesn’t determine which medication is right. You listen and, based on your knowledge of human anatomy and the chemical components of available medications, you prescribe the appropriate treatment.
The customer is NOT always right. In fact, if you consistently enforce that philosophy, not only will you produce substandard outcomes, but you may also find yourself frustrated and unhappy.
Strengthen your business philosophy to listen to customers without becoming subservient. Remember, the customer isn’t doing you a favor by buying; it’s a mutually beneficial exchange.
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