Care On Call

25/05/2026

This year marks an incredible milestone for our Chief Operating Officer Christine, who is celebrating 10 years with Care on Call! 🎉

Over the past decade, Christine has grown alongside the organisation; from joining Care on Call in 2016, to becoming General Manager, and now recently stepping into the COO role across both Care on Call and Florence Nightingale Agency.

To celebrate her journey, reflect on the past 10 years, and look ahead to the future in her new role, Christine has shared her story about leadership, growth, and the people who make this work so meaningful.

Read her story here: https://careoncall.nz/Article/celebrating-10-years-with-christine

18/05/2026

On Friday, our teams across the motu came together to celebrate Pink Shirt Day 💗

Pink Shirt Day is a wonderful opportunity to stand together against bullying, celebrate diversity, and support creating safe, inclusive workplaces where everyone feels respected and valued.

Thank you to everyone who got involved and wore pink to show their support! Ngā mihi nui!

07/05/2026

It’s New Zealand Sign Language Week!

Did you know that New Zealand Sign Language (NZSL) is one of Aotearoa New Zealand’s official languages, alongside te reo Māori? NZSL is an important part of our culture and helps connect Deaf and hearing communities across the motu.

Deaf Aotearoa has put together a great resource below to help you learn how to sign your name and use a basic greeting; a simple but meaningful way to get started.

Learning NZSL is one way we can help make Aotearoa a more inclusive and accessible place for our Deaf and hard of hearing friends, whānau, and community members.

Why not give it a go this week and learn something new? 💙🩷

06/05/2026

Celebrating 10 years with Emma at Care on Call 🎉

A huge congratulations to Emma on reaching an incredible 10 years with Care on Call! Ten years is a special milestone, and Emma’s journey reflects so much of what makes our organisation what it is: dedication, adaptability, and a genuine commitment to helping others.

Over the years, Emma has taken on many different roles, grown alongside the organisation, and made a lasting impact on both our team and the people we support. We’re so grateful for the care she brings to her work every day. It’s a privilege to have her as part of the Care on Call whānau 💙🩷

Read more about Emma’s journey and her story with Care on Call here 👇
https://careoncall.nz/Article/Emma-10-Years

04/05/2026

We’re excited to share our new website with you! ✨👉 www.careoncall.nz

We’re so pleased to launch a new website designed to make it easier for our kiritaki, whānau, and staff to explore our services, find the information they need, and connect with our team.

This refresh is part of our ongoing commitment to improving the experience of everyone who engages with us, making it easier to understand the support we offer and how we can walk alongside you.

A huge thank you to Myenginelab for their collaboration, creativity, and hard work in bringing this to life. We’re really proud of what we’ve built together and can’t wait for you to explore it.

Take a look and let us know what you think!

A compassionate, tech-enabled home care platform providing personalized, high-quality support services for families and individuals in Aotearoa New Zealand.

20/04/2026

Flu season is on its way, so now’s a great time to think about your annual flu vaccine.

We’ll reimburse up to $40.25 for staff receiving their flu vaccination - just visit your local GP or pharmacy, get your vaccine, and send your receipt through to your local office.

Getting vaccinated helps protect both you and those around you 💙

Find out more here: https://immune.org.nz/factsheets/2026-winter-preparedness-kit

17/04/2026

📣 Announcing our new Chief Operating Officer

We’re pleased to share the appointment of Christine Issah as Chief Operating Officer (COO) for the Care on Call Group, bringing together Care on Call and The Florence Nightingale Agency as one stronger, more connected organisation.

“I’m excited to step into this role at such an important time for our organisation. This milestone reflects our shared values and commitment to delivering high-quality, person-centred care.

My focus as COO is on turning strategy into action — strengthening collaboration, creating clarity, and building momentum as we move forward together. A key priority will be supporting a smooth integration across our services, aligning systems and ways of working, and ensuring our teams feel supported every step of the way, while continuing to deliver great outcomes for our kiritaki.

Having started as a Care Coordinator and progressed through operational and leadership roles, I’m passionate about practical, people-centred care. I’m proud of what we’ve achieved and excited for what’s ahead.”

Please join us in congratulating Christine on her new role 👏🌟

02/04/2026

Today is World Autism Awareness Day 🌟

At Care on Call, we’re proud to walk alongside autistic kiritaki, whānau, staff, and members of our wider community every day. Today is about recognising and celebrating the individuality and lived experiences that each person brings.

For us, it’s not just about awareness; it’s about respect, inclusion, and creating spaces where autistic people can feel safe, heard, and empowered to be themselves. 💙🩷

26/03/2026

From 1 April 2026, people using flexible funding through Disability Support Services (DSS) will have more choice and control over how they use their funding for disability supports.

Here’s what’s changing:
• Flexible funding budgets will stay the same
• Purchasing rules will be removed
• Funding must still be used for the purpose outlined in each person’s plan
• A small number of items will still not be allowed or may require approval
• More support will be available to help people plan and manage their funding

If you already receive flexible funding, there’s nothing you need to do to prepare for these changes.

These updates build on earlier improvements, including the introduction of a nationally consistent assessment approach in February 2026, and reflect valuable feedback from the disability community.

Disability Support Services have provided Easy Read and Accessible fact sheets on the changes, which can be accessed here 👇
https://www.disabilitysupport.govt.nz/disabled-people/improvements-to-disability-support-services/marchapril-2026-factsheet

For further information, check out the links below:
👉 https://www.disabilitysupport.govt.nz/disabled-people/improvements-to-disability-support-services/flexible-funding
👉 https://mailchi.mp/comms.disabilitysupport.govt.nz/newsletter-for-providers-of-disability-support-services-10-march-55750?e=5f6b32e5f5

Changes from 1 April 2026 will give more choice, control, certainty, and continuity for disabled people who use flexible funding.

13/03/2026

Our Waikato and Central teams had a great time at the Show Your Ability Roadshow last week!

It’s always such a great opportunity to connect with people in the community, see what's on offer, and share more about how we can support you. Thanks to everyone who stopped by for a chat, we loved meeting you! 😊

03/03/2026

Care On Call were proud to support the Multiple Sclerosis Auckland Butterfly Release event!
Our Auckland Client Services Manager, John, had the pleasure of attending late last month, and it was a beautiful day for the whole whānau. The butterfly release was a truly special moment, shared by so many who came out in support. Check out these beautiful pictures John captured!
Congratulations to MS Auckland on hosting such a successful and meaningful event 🧡