27/08/2025
To our valued patients,
We regret to inform you that we’ve had to make the difficult decision to increase our fees. We understand that many households are already struggling with the rising cost of living, and we acknowledge that this increase may make healthcare feel even more unaffordable and inequitable. It is never easy to make changes to our fees.
We want to be transparent with you about the reasons behind this decision. Like many practices and businesses, we are facing rising costs, and government funding has not kept pace—despite recent announcements of increased health funding. While these announcements are a step in the right direction, healthcare has been underfunded for many consecutive years, leaving budgets without adequate investment.
Please know that increasing our fees was a last resort and not a decision we have taken lightly. Your wellbeing remains our top priority, and we are committed to continuing to provide you with the best care possible.
We want to ensure we can continue to support you and your whānau with the healthcare you need. In some situations, we may have access to additional funding to assist patients needing extra support. This funding must be shared across our patient population and funding sources are limited and dependent on meeting certain criteria.
Please also note:
Payment is expected on the day of your consultation, with any additional services paid prior to leaving.
Overdue accounts will incur an administration fee of $10.00 per month.
We offer a range of payment options, including credit card, paywave, eftpos, online banking, cash and Poli Pay (link here) .
Our fee increase will take effect on the 1st September, and the new rates will be advised shortly. Our website will have the new updated fees displayed by the end the week. Visit our webpage here.
Thank you for your understanding and continued support.
Civic Family Health Care Team
