What are the opening hours?

Monday 8am - 5pm Tuesday 8am - 5pm Wednesday 8am - 5pm Thursday 8am - 5pm Friday 8am - 5pm

RESS JV, 177 High Street, Christchurch (2025)

22/08/2025

🌟 Meet Laura! 🌟

Laura plays a pivotal role in supporting RESS patients through the ICPMSK service. With a strong foundation in exercise science and clinical rehabilitation, Laura is well versed in helping patients navigate complex recovery journeys with clarity and compassion.

Laura holds a Postgraduate Certificate in Sport, Exercise and Health, and is currently working towards her Masters with a thesis focused on clinical rehabilitation.

She is also building a house, and manages a large caseload of clinically complex patients. They say if you want something done, ask a busy person!

Since joining RESS in August 2024, Laura has quickly become a trusted resource for both patients and colleagues. She is known for her reliability, organisational skills, and ability to manage a high volume of work with precision and empathy.

Laura’s alignment with RESS values - advocacy, integrity, and continuous learning - is reflected in her commitment to patient outcomes and her enthusiasm for team development.

Thank you Laura!

15/08/2025

❔️Who is eligible for ICPMSK?

Here is a quick cheat sheet!

All of the pathways provide patients with the following funded support:

🌟Specialist Services
🌟Pathway Navigation support
🌟Return to Work Support
🌟Physiotherapy
🌟Gym access/Pool Passes
🌟Nutritional/Counseling/Equipment - you name it!

❔️ Who can refer?

Any member involved in a patients care, or you as the patient yourself!

💫 Specialist
💫 GP
💫 Physiotherapist
💫 Employer
💫 Patient self-referral
💫ACC

We try to make the process of recovery as streamlined as possible. For any questions, reach out to office@ressjv.co.nz or jump on our website!

15/08/2025

🌟Introducing the Third of Our Four RESS Pillars of Excellence: Patient Satisfaction

🏛 At RESS, our Pillars of Excellence are not just strategic—they’re personal. They guide how we show up for our patients every day. Patient Satisfaction is one of our core principles, and it’s embedded in every interaction, every referral, and every outcome we strive to improve.

So, how does Patient Satisfaction come to life in our daily work?

🌟Enhancing the Patient Journey

We are committed to patient-centred care by ensuring clear communication, timely support, and providing access to essential information throughout the recovery process. Our Navigation and Administrative teams play a crucial role in supporting patients, consistently addressing and directing any needs that arise with professionalism and dedication.

🌟Listening Through Feedback

We’ve implemented a robust patient feedback system to gather valuable insights from those we serve, ensuring every voice is heard. This feedback helps us identify areas of improvement, celebrate successes, and refine our approach to deliver tailored, patient-centered care. By actively listening, we empower individuals to contribute to shaping a more responsive and empathetic healthcare experience.

🌟Sharing the Love

The positive feedback we receive is a testament to the high-quality care provided by the RESS Interdisciplinary Team (IDT), which encompasses a wide network of professionals. Our success is attributed to our comprehensive network of specialists, physiotherapists, vocational professionals, and a wide range of allied health providers stepping up to the plate when patients need it most.

This pillar reminds us that satisfaction isn’t a metric—it’s a mindset. It’s about empathy, responsiveness, and a commitment to doing better every day.

Have ideas on how we can improve the patient experience even further?

We’d love to hear from you—drop your thoughts in the comments or reach out directly.

12/08/2025

This weeks injury spotlight 🔦

🌟 What is a lumbar disc?

A lumbar disc is a strong, rubbery cushion between spinal vertebrae that allows the spine to flex, move and twist.

🌟How is a lumbar disc injured?
An injury to the disc can occur due to trauma, general aging or repetitive activities through time. A disc prolapse, or herniation, refers to a change in a spinal disc and can causes lower back pain and sometimes, radiculopathy.

🌟What is radiculopathy?

Radiculopathy refers to changes in sensation in one or both legs due to irritation of a lumbar nerve. This might feel like tingling, numbness, occasional discomfort or burning sensations down a limb. Temporary muscle weakness may also be present. It is important that you seek medical advice if experiencing radiculopathy symptoms.

🌟What is involved in treatment?

The good news is that in most cases, a painful disc can heal within a few weeks. Physiotherapy and pain management are often the first port of call for recovery. Guided exercise therapy, education and hands on therapy can be helpful for some. A small percentage of patients require surgery if symptoms persist beyond reasonable timeframes.

🌟How can RESS help?

RESS has a robust clinical network of Specialists and Physiotherapist that can diagnose and treat patients across non-surgical and surgical needs. Every patient requires a wrap-around care approach that includes both professional input but also a structure around lifestyle changes and best long term management.

29/07/2025

💫 Meet Megan 💫

With a bright smile and just the right dose of sarcasm to keep the team laughing, Megan brings both warmth and precision to her role as Accountant at RESS.

Her unwavering commitment has been instrumental in transitioning the business to a scalable, automated accounting platform; integrating a multitude of systems to drastically streamline financial operations.

Megan effectively improves financial processes by proactively managing payments for providers, staff, and the business. She’s the go-to for financial troubleshooting, ensures compliance with ACC funding structures, and delivers monthly financial reporting to our senior team accurately and on time, every time. All while keeping the team grounded with her signature wit.

Whether she’s coordinating multi-platform transitions during school holidays (Megan is the rock for her four children!), or recalculating patient funding with forensic accuracy, Megan consistently delivers results with grace and good humour.

She’s not just keeping the books; she’s building the financial backbone of our performance.💫

29/07/2025

At RESS, we thrive on feedback!

Patient Satisfaction is a RESS pillar of excellence, and a mark of the success of our service.

The RESS model of interdisciplinary care and efficient communication, combined with high clinical standards, consistently results in positive patient experiences.

Thank you Skyla for taking the time to provide us valuable feedback. 🙏

24/07/2025

We're hiring! 💫

We are proud to support one of our own to explore new possibilities - but this leaves a vacancy in our team!

Thankfully, our Navigators are remarkable and can't wait to welcome a new member into the crew.

If you or someone you know has a passion for patient service, is based in Christchurch, NZ, and is looking for a new professional challenge to embark upon - please reach out!

A full PD can be requested from our team at office@ressjv.co.nz.

We can't wait to meet you!

20/07/2025

🌟 Introducing the Second of Our Four RESS Pillars of Excellence: Service Equity.

🏛 At RESS, our Pillars of Excellence are more than strategic frameworks—they shape how we think, act, and deliver care every day. Service Equity is one of our core principles, and it’s central to our mission of ensuring that every patient across the South Island receives the same high standard of care, no matter where they live.

So, how does Service Equity show up in our daily work?

Building Relationships
We focus on cultivating strong, trusted relationships with providers, specialists and patients. These connections strengthen our referral networks, provide valuable service feedback, and ultimately improve the care patients receive. Our team is committed to meeting with each clinical provider at least once annually to actively listen to their needs and address their requirements effectively.

Targeting Untapped Regions
We identify and engage with underserved areas to expand access and ensure consistent service delivery across the South Island. RESS is thrilled to have extended our services into the Southland region under the ICPMSK initiative, thus continuing to provide care to a community we have not previously served.

Commitment to Underserved and Rural Communities
We acknowledge that genuine equity involves addressing individuals in their own environments. We are dedicated to serving communities that face limited access to healthcare, frequently personalising treatment plans to meet individual needs. Underserviced communities should receive the same level of quality, attention, and outcomes as all others across the country.

This pillar reminds us that equity isn’t just a goal—it’s a responsibility. Every patient deserves the same opportunity for recovery, and we’re committed to making that a reality.

Are there areas we’re not reaching well enough? We want to hear from you!

Please reach out to discuss how you or your organisation could become part of our growing provider network.

18/07/2025

🌟 Meet Jordyn! 🌟

As our Executive Assistant, Jordyn is not just the glue that holds the office together—she’s the engine that keeps it running.

From coordinating complex meeting logistics to managing high-priority communications, Jordyn’s presence is felt in every corner of the organisation.

She’s proactive, self-directed, works seamlessly under pressure, and is the person who quietly makes sure the right snacks show up at the right meetings Jordyn’s communication style is open, honest, and refreshingly upbeat.

She’s the kind of colleague who’ll chase down a meeting room, sort out a BoardPro login, field 15 referrals before lunch, and still have time to check in on your wellbeing. Her ability to juggle multiple priorities with a smile is nothing short of legendary, and she does it all with grace, humour, and a level of precision that makes the rest of us wonder how we ever managed before she arrived.

Let’s be clear: we would not be able to function without her. Jordyn is the pulse of our administration, the calm in our chaos, and the reason so many things “just work.” She brings professionalism, warmth, and a touch of magic to everything she does.

So here’s to Jordyn—our irreplaceable EA, our behind-the-scenes hero, and the person who makes RESS feel like home.

16/07/2025

This week's Injury Spotlight 🔦

✨️What is PTOA?
Post-traumatic osteoarthritis is the most common form of arthritis in the knee joint.  Whilst osteoarthritis is a degenerative joint disease that typically occurs from wear and tear of the knee with advancing age, post-traumatic osteoarthritis occurs after an injury and can develop at any age.

PTOA is often a painful condition which may limit movement and affect daily activities. Symptoms include tenderness, swelling, instability, limited range of motion, and accumulation of fluid around the affected knee. It can be diagnosed by radiography scans and physical examinations by a medical professional.

✨️How is PTOA treated?
With the appropriate exercise prescription, physical activity has been shown to improve pain and function for patients. Research has shown that exercise and moving more in the aftermath of a significant injury can have a hypo-analgesic effect (decreased sensitivity to pain) in the short and long-term effects of PTOA.

✨️How can we help?
Here at RESS, our injury rehabilitation programmes for injuries such as ACL ruptures are designed to help our patients achieve good outcomes in the long run. This includes trying to limit the development of PTOA in the future by encouraging good habits and exercises in the aftermath of a significant knee injury.

We also offer rehabilitation pathways for PTOA itself, which are designed to alleviate symptoms and promote recovery from surgical interventions such as total or partial knee replacements.

11/07/2025

🌟 Introducing the First of Our Four RESS Pillars of Excellence: Clinical Quality

✨️At RESS, our Pillars of Excellence are more than strategic signposts—they are the foundation of how we think, act, and deliver care every single day. Since our founding in 2017, Clinical Quality has been at the heart of everything we do. From ACLPOC to ECP and now ICPMSK, our commitment to clinical excellence has remained unwavering.

✨️So, what does Clinical Quality look like in action?

Provider Education
Our top-down education strategy ensures our providers are equipped with the latest knowledge and tools to deliver exceptional care—every day, not just in theory.

✨️Integration of Clinical Practices
We empower our interdisciplinary teams (IDT) to collaborate through strong communication networks, sharing learnings and respecting each other’s expertise.

✨️Clinical Governance Committees
We maintain robust governance structures across knee, shoulder and lumbar spine injury sites to stay ahead of the research curve, uphold the highest clinical standards and protocols, and ensure consistency and safety across all services.

✨️The Strength of Our Clinical Advisors
Our Clinical Advisors are the backbone of this pillar. With deep expertise and a relentless commitment to staying relevant with clinical research, they guide our provider network with clarity, compassion, and clinical insight. Their leadership ensures that excellence isn’t just a goal—it’s a lived experience across every interaction.

❔️We'd love your input—how can we continue to evolve and strengthen our education approach to better support you? Share your thoughts in the comments!

11/07/2025

Christmas in July at the RESSidence! 🎄

Culture isn’t just a buzzword—it’s what makes work feel like more than just work. It’s the shared energy, the inside jokes, the way we show up for each other. And sometimes, it’s celebrating Christmas in July just because we can.

Our team is full of brilliant, kind, and genuinely fun humans. We work extremely hard both personally and professionally, we care deeply for our patients, providers and the success of our services, and we make space to laugh, learn and grow together.

Yes, its Christmas in July, but the underlying takeaway is that this is a photo of our competitive advantage - a highly functioning team. When our people feel good, they do great things!

RESS JV

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Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm