What are the opening hours?

Monday 8am - 5pm Tuesday 8am - 5pm Wednesday 8am - 5pm Thursday 8am - 5pm Friday 8am - 5pm

RESS JV, 177 High Street, Christchurch (2025)

29/07/2025

💫 Meet Megan 💫

With a bright smile and just the right dose of sarcasm to keep the team laughing, Megan brings both warmth and precision to her role as Accountant at RESS.

Her unwavering commitment has been instrumental in transitioning the business to a scalable, automated accounting platform; integrating a multitude of systems to drastically streamline financial operations.

Megan effectively improves financial processes by proactively managing payments for providers, staff, and the business. She’s the go-to for financial troubleshooting, ensures compliance with ACC funding structures, and delivers monthly financial reporting to our senior team accurately and on time, every time. All while keeping the team grounded with her signature wit.

Whether she’s coordinating multi-platform transitions during school holidays (Megan is the rock for her four children!), or recalculating patient funding with forensic accuracy, Megan consistently delivers results with grace and good humour.

She’s not just keeping the books; she’s building the financial backbone of our performance.💫

29/07/2025

At RESS, we thrive on feedback!

Patient Satisfaction is a RESS pillar of excellence, and a mark of the success of our service.

The RESS model of interdisciplinary care and efficient communication, combined with high clinical standards, consistently results in positive patient experiences.

Thank you Skyla for taking the time to provide us valuable feedback. 🙏

24/07/2025

We're hiring! 💫

We are proud to support one of our own to explore new possibilities - but this leaves a vacancy in our team!

Thankfully, our Navigators are remarkable and can't wait to welcome a new member into the crew.

If you or someone you know has a passion for patient service, is based in Christchurch, NZ, and is looking for a new professional challenge to embark upon - please reach out!

A full PD can be requested from our team at office@ressjv.co.nz.

We can't wait to meet you!

20/07/2025

🌟 Introducing the Second of Our Four RESS Pillars of Excellence: Service Equity.

🏛 At RESS, our Pillars of Excellence are more than strategic frameworks—they shape how we think, act, and deliver care every day. Service Equity is one of our core principles, and it’s central to our mission of ensuring that every patient across the South Island receives the same high standard of care, no matter where they live.

So, how does Service Equity show up in our daily work?

Building Relationships
We focus on cultivating strong, trusted relationships with providers, specialists and patients. These connections strengthen our referral networks, provide valuable service feedback, and ultimately improve the care patients receive. Our team is committed to meeting with each clinical provider at least once annually to actively listen to their needs and address their requirements effectively.

Targeting Untapped Regions
We identify and engage with underserved areas to expand access and ensure consistent service delivery across the South Island. RESS is thrilled to have extended our services into the Southland region under the ICPMSK initiative, thus continuing to provide care to a community we have not previously served.

Commitment to Underserved and Rural Communities
We acknowledge that genuine equity involves addressing individuals in their own environments. We are dedicated to serving communities that face limited access to healthcare, frequently personalising treatment plans to meet individual needs. Underserviced communities should receive the same level of quality, attention, and outcomes as all others across the country.

This pillar reminds us that equity isn’t just a goal—it’s a responsibility. Every patient deserves the same opportunity for recovery, and we’re committed to making that a reality.

Are there areas we’re not reaching well enough? We want to hear from you!

Please reach out to discuss how you or your organisation could become part of our growing provider network.

18/07/2025

🌟 Meet Jordyn! 🌟

As our Executive Assistant, Jordyn is not just the glue that holds the office together—she’s the engine that keeps it running.

From coordinating complex meeting logistics to managing high-priority communications, Jordyn’s presence is felt in every corner of the organisation.

She’s proactive, self-directed, works seamlessly under pressure, and is the person who quietly makes sure the right snacks show up at the right meetings Jordyn’s communication style is open, honest, and refreshingly upbeat.

She’s the kind of colleague who’ll chase down a meeting room, sort out a BoardPro login, field 15 referrals before lunch, and still have time to check in on your wellbeing. Her ability to juggle multiple priorities with a smile is nothing short of legendary, and she does it all with grace, humour, and a level of precision that makes the rest of us wonder how we ever managed before she arrived.

Let’s be clear: we would not be able to function without her. Jordyn is the pulse of our administration, the calm in our chaos, and the reason so many things “just work.” She brings professionalism, warmth, and a touch of magic to everything she does.

So here’s to Jordyn—our irreplaceable EA, our behind-the-scenes hero, and the person who makes RESS feel like home.

16/07/2025

This week's Injury Spotlight 🔦

✨️What is PTOA?
Post-traumatic osteoarthritis is the most common form of arthritis in the knee joint.  Whilst osteoarthritis is a degenerative joint disease that typically occurs from wear and tear of the knee with advancing age, post-traumatic osteoarthritis occurs after an injury and can develop at any age.

PTOA is often a painful condition which may limit movement and affect daily activities. Symptoms include tenderness, swelling, instability, limited range of motion, and accumulation of fluid around the affected knee. It can be diagnosed by radiography scans and physical examinations by a medical professional.

✨️How is PTOA treated?
With the appropriate exercise prescription, physical activity has been shown to improve pain and function for patients. Research has shown that exercise and moving more in the aftermath of a significant injury can have a hypo-analgesic effect (decreased sensitivity to pain) in the short and long-term effects of PTOA.

✨️How can we help?
Here at RESS, our injury rehabilitation programmes for injuries such as ACL ruptures are designed to help our patients achieve good outcomes in the long run. This includes trying to limit the development of PTOA in the future by encouraging good habits and exercises in the aftermath of a significant knee injury.

We also offer rehabilitation pathways for PTOA itself, which are designed to alleviate symptoms and promote recovery from surgical interventions such as total or partial knee replacements.

11/07/2025

🌟 Introducing the First of Our Four RESS Pillars of Excellence: Clinical Quality

✨️At RESS, our Pillars of Excellence are more than strategic signposts—they are the foundation of how we think, act, and deliver care every single day. Since our founding in 2017, Clinical Quality has been at the heart of everything we do. From ACLPOC to ECP and now ICPMSK, our commitment to clinical excellence has remained unwavering.

✨️So, what does Clinical Quality look like in action?

Provider Education
Our top-down education strategy ensures our providers are equipped with the latest knowledge and tools to deliver exceptional care—every day, not just in theory.

✨️Integration of Clinical Practices
We empower our interdisciplinary teams (IDT) to collaborate through strong communication networks, sharing learnings and respecting each other’s expertise.

✨️Clinical Governance Committees
We maintain robust governance structures across knee, shoulder and lumbar spine injury sites to stay ahead of the research curve, uphold the highest clinical standards and protocols, and ensure consistency and safety across all services.

✨️The Strength of Our Clinical Advisors
Our Clinical Advisors are the backbone of this pillar. With deep expertise and a relentless commitment to staying relevant with clinical research, they guide our provider network with clarity, compassion, and clinical insight. Their leadership ensures that excellence isn’t just a goal—it’s a lived experience across every interaction.

❔️We'd love your input—how can we continue to evolve and strengthen our education approach to better support you? Share your thoughts in the comments!

11/07/2025

Christmas in July at the RESSidence! 🎄

Culture isn’t just a buzzword—it’s what makes work feel like more than just work. It’s the shared energy, the inside jokes, the way we show up for each other. And sometimes, it’s celebrating Christmas in July just because we can.

Our team is full of brilliant, kind, and genuinely fun humans. We work extremely hard both personally and professionally, we care deeply for our patients, providers and the success of our services, and we make space to laugh, learn and grow together.

Yes, its Christmas in July, but the underlying takeaway is that this is a photo of our competitive advantage - a highly functioning team. When our people feel good, they do great things!

03/07/2025

At RESS, we thrive on feedback!

Patient Satisfaction is a RESS pillar of excellence, and a mark of the success of our service.

The RESS model of interdisciplinary care and efficient communication, combined with high clinical standards, consistently results in positive patient experiences.

Thank you Greg for taking the time to provide us valuable feedback. 🙏

30/06/2025

Injury Spotlight! 🔦

Next up in our injury Spotlight series - Patellar Dislocations.

🌟 What is it?
The patella, also known as the kneecap, is a flat, rounded, triangular bone located at the front of the knee joint. It covers and protects the anterior ligaments and tendons, and articulates with the femur to support movement through the joint.

🌟 How does a dislocation occur?
Patellar dislocations (also known as patella femoral dislocations) occur when the kneecap slips out of its normal position. This can occur as a result of a traumatic event to the knee pushing it out of place, though some individuals with hypermobility may be genetically predisposed to subluxation events with minimal pressure applied.

🌟 What happens?
The patella will typically reposition itself back to normal automatically, though it is common to still experience pain when bending and straightening the knee afterwards.

During some severe dislocation events, however, the kneecap might remain out of place until manipulated back by medical intervention. This leaves the knee painful, swollen, and unable to be straightened fully. Complications from patellar dislocations could result in patella fracture, which may require surgical intervention to repair.

🌟 How are they treated?
Physiotherapy under the RESS service aims to strengthen the muscles, tendons, and ligaments that support the knee can help stabilise the joint and prevent future dislocation events.

25/06/2025

Injury Spotlight! 🔦

🌟 What is it?

The two menisci (medial meniscus and lateral meniscus) are crescent-shaped fibrocartilaginous discs that cushion and stabilise the femur and tibia within the knee joint.

🌟 How do you injure your meniscus?

The cartilage can tear from acute trauma, or as the result of degenerative changes that happen over time.

Tears are diagnosed by radiology scans, which show how and where the tear has occurred. Common meniscus tears include bucket handle, flap, and radial.

Acute meniscus tears often happen during sporting injuries, sometimes in conjunction with ligament or bone injuries.

Be safe out there!! 🏉

🌟 How do you treat this injury?

Whilst surgery is sometimes recommended to repair complex tears, not all meniscus injuries require surgical intervention. Many of our patients achieve excellent recovery outcomes through conservative management.

Our experienced providers and specialists assess each injury and monitor progress, ensuring that our patients are receiving appropriate care throughout their recovery journey.

11/06/2025

The anterior cruciate ligament (ACL) is a connective tissue inside the knee that links the thigh bone (femur) to the shin bone (tibia). Your ACL is a crucial part of your knee which provides stability and ensures your tibia doesn't slide forward.

Most ACL injuries involve the ligament tearing due to a high-impact event, which is why they are often a result of sporting injuries. They are particularly prevalent in sports such as basketball, football, skiing and rugby, where high-impact pivoting movements are frequent.

Radiology scans will be able to determine whether the damage incurred is a partial tear or a full rupture (where the ligament fully detaches). Treatment involves extensive physiotherapy to help the ligament heal, along with surgery to repair the ligament with a graft in some cases.

Our ACL rehabilitation programmes are tailored to help our patients achieve their own individual goals, whether that is a return to sport or simply being able to get back to their everyday life.

We also endeavour to help patients achieve good long-term outcomes, such as a reduced risk of developing post-traumatic osteoarthritis.

RESS JV

29/07/2025

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Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm