09/02/2026
Kia ora everyone 🌿
This update is for our enrolled patient population.
We’re sharing a few important updates about how we manage appointments and prescriptions at Moorhouse Medical. These changes help improve access to care and ensure safe prescribing for everyone.
🟢 Appointments
Standard GP consultations are 15 minutes. Many issues can be managed in this time, but some need longer.
If you think you’ll need extra time, please let our reception team know when booking.
Longer appointments are available and charged at the appropriate rate so your GP has enough time to care for you properly.
🟠 Missed appointment fee
If an appointment is missed, or you’re unavailable for a booked phone consult, a minimum 50% non-attendance fee applies for adults and children.
Missed appointments reduce availability for other patients and create delays. This fee helps cover the clinical time set aside for you. Current fees are on our website.
🔵 Prescriptions for up to 12 months
Recent national changes allow some medicines to be prescribed for up to 12 months. This does not mean everyone will receive a year-long script automatically.
All prescribing decisions at Moorhouse Medical are based on safety and individual clinical need.
If you’re interested in a longer prescription, you’ll need to book a GP consultation for a medication review and planning before your next script. Any other concerns should be booked separately.
Even with a 12-month prescription, at least one face-to-face medication review each year is required.
✅ More likely to be suitable if you
• take a single medicine for a stable long-term condition
• have had no recent dose or medication changes
• do not need routine blood tests or close monitoring
❌ Less likely if you have multiple conditions or medicines
Year-long prescriptions are not appropriate for controlled medicines such as opioids, benzodiazepines, zopiclone, ADHD medicines, or for conditions needing regular review.
Pharmacies will still supply medication in standard amounts.
🟣 Declined script requests
If a prescription request can’t be approved, we’ll contact you by text, email, or phone. In most cases you’ll need an appointment.
If you’re at risk of running out, contact reception about a short bridging script. Standard fees apply.
🧠 Adult ADHD care
From 1 February 2026, GPs and Nurse Practitioners can start treatment for adults with ADHD.
Moorhouse Medical will not provide ADHD diagnostic assessments. These require specialist training and long assessment times, which would significantly reduce access for general medical care.
Patients seeking diagnosis will need to see a specialist service. We’re happy to arrange a referral during a GP appointment.
💚 Thank you for your understanding and for helping us use clinical time well so we can care for as many patients as possible.
