The Loft is a collaborative partnership of 15 social and community service providers in Christchurch. Our purpose and objectives are to promote and improve the wellbeing of children, families and communities through partnership, innovation, research and evaluation. "Poipoia, tautokotia kia eke te tihi o oranga"
Through nurture and support, you will reach the summit of wellbeing. The Loft offers a "Social Emergency Response Service" (SERS). Our service provides critical and essential assistance to vulnerable, at-risk people and families in crisis. People who walk into The Loft with the most challenging issues include: family violence, child health and safety, drugs, housing advocacy (not emergency accommodation), gambling, financial, employment, alcohol and mental health. Often they are desperate, with little comprehension of their situation or where to turn. SERS calms them, ensures they are and feel safe, reduce immediate risks, gain their trust, assess them, see them through the crisis and transfer them successfully to the most appropriate agencies to help them. The agencies that are currently at The Loft are:
Kingdom Resources*
Plunket
PGF Services
Asian Family Services
Community Law*
Citizens Advice Bureau*
LinkPeople
Christchurch Resettlement Services*
Aviva
Enabling Good Lives
Kidz Need Dadz*
Enliven/Presbyterian Support Upper South Island
Comcare
Ministry of Justice Family Navigators*
City Mission Sustaining Tenancies*
*These agencies run a clinic here. Contact The Loft on 0800 865 638 to find out what days and times they are here.
05/01/2026
🎉 We're excited to be hosting the Māori Land Court for a paneke/clinic from 12pm-2pm on the following dates: Thursday 15 January, Thursday 14 May, and Thursday 17 September 2026.
They can answer pātai around:
- Completing application forms
- Submitting an enquiry
- Searching the court record
- Updates on current applications and enquiries
- Updating information in Pātaka Whenua
Meet our oversized teddy bear named Kevin — and yes, he’s ready to be adopted.
If you come in and tell us his name, you can take him home with you. That’s it. No forms, no hoops.
Pop in, say his name, and he’s yours 💛
First in, first served.
19/12/2025
👀 Who’s this big softie? 🧸
We’ve got a very large, very cuddly visitor hanging out with us at the moment… and he’s looking for a new home.
Keep an eye on our page on Monday — but for now, come say hi to Kevin the Bear and tag a friend who’d love him this Christmas.
Watch this space...... 👀
19/12/2025
As we wrap up the year, we just want to pause and say thank you 💚
This year has been full of challenges, growth, and plenty of moments that reminded us why this work matters. Here’s a snapshot of what the year looked like for us:
📊 Over 600 people supported through our service
🤝 17 partner organisations have worked alongside us
⏱️ Over 1,000 hours supporting whai ora
🎟️ 24 events for the community
🎁 Nearly 400 groups of donations received
Behind every number is a real person, a conversation, or a small step forward and we’re grateful to everyone. Whether you spoke with a connector, shared our posts, donated, rented our space, or simply encouraged someone to reach out, you’ve helped make this year what it was.
We’re heading into the new year proud, thankful, and ready to keep going 💪Ngā mihi nui to our community.
15/12/2025
09/12/2025
We're always so grateful for the kindness shown by the Kindness Collective! This makes such a difference at this time of year💚
08/12/2025
We had an amazing time at Affirm over the weekend. Thank you to Aranui Community Trust for all the organising that you do!
We had so many entries for our Christmas gift competition, winners will be contacted soon!
04/12/2025
Social media can be a great way to stay connected, but tightening privacy is important after leaving an unsafe situation relationship.
Steps to take:
• Switch your accounts to private
• Update your passwords regularly for Facebook, Messenger, Instagram, Snapchat, TikTok, and email accounts
• Avoid posting anything that could reveal where you are
• Create strong passwords—skip pet names, kids’ names, birthdays, or anything easily guessed
• Sign out of devices you no longer use and enable two-factor authentication where available
❓Why: These actions make it harder for someone to track or contact you online, keeping your location, communications, and personal information safer.
04/12/2025
We’re heading to 24AFFIRM this Saturday 6 Dec at Wainoni Park! 🎉
⏰ 9:30am–3pm
It’s a FREE community event packed with activities, music and services, all organised by Aranui Community Trust
Come say hi Gwen & Lauren in the Health & Wellbeing tent.
See you there 👋
01/12/2025
If you’ve left an unsafe relationship, sorting out your finances and online accounts is an important step in keeping yourself protected.
Check the following:
• Remove your ex from any joint accounts (utilities, banking, vehicle registrations, insurance, phone plans).
• Contact your bank to limit access, change your online banking log-in, and log out of all devices
• Consider opening a new bank account if shared accounts send transaction alerts
• Update email passwords and enable two-factor authentication where possible
❓Why: Controlling access to your accounts protects your money and personal information, and signing out of devices or adding extra security stops someone from monitoring or interfering with your finances and communications.
01/12/2025
Address
Buckleys Road, Eastgate Shopping Centre Christchurch 8062
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The Loft provides a unique approach to child, family and community wellbeing by facilitating integrated service delivery amongst a range of client-centric social and community services.
Having experienced significant disruption as a result of the Canterbury earthquakes, a number of non-government organisations, primary healthcare providers and humanitarian organisations are coming together to create a ‘child, family and community health and wellbeing centre’ in eastern Christchurch. Since 2012, the vision for The Loft has progressed into reality and its clear purpose - “to enhance outcomes for children, young people, families and communities by achieving the optimum added value that co-located community well-being services has to offer” - has been the focus of all activity. This vision is written into tenant leases to reinforce dedication to purpose, and it is reflected in everything we do with our clients and our colleagues. In order to achieve this vision, a purpose-built space on the first floor of Eastgate Shopping Centre was created to enable easier service integration and act as a crucible for innovation and collaboration.
The Loft is a Canterbury innovation that has the potential to make an incredible, lasting impact. It exists to make the lives of people in the Canterbury community better, particularly those who are facing significant challenges, in a way that other referral pathways or co-locations cannot because it is intentional, tangible, approachable, flexible, integrated and immediate. In addition, The Loft has brought significant capability, skill, capacity-building and investment particularly to the eastern suburbs, which experience some of the worst levels of social deprivation in Christchurch.
The creation of a whole of person, whole of family/whanau approach to wellbeing which can be delivered from one shared space has never been achieved before in Australasia, and creates a unique opportunity for the Canterbury community. Because of this, The Loft far exceeds conventional standard shared-accommodation models.
In an adjoining space on the first floor, the Better Health-led primary healthcare providers deliver a collective Integrated Family Health Centre that supports mental, emotional, social and physical health.
