The Loft

The Loft is a collaborative partnership of 15 social and community service providers in Christchurch. Our purpose and objectives are to promote and improve the wellbeing of children, families and communities through partnership, innovation, research and evaluation. "Poipoia, tautokotia kia eke te tihi o oranga"
Through nurture and support, you will reach the summit of wellbeing. The Loft offers a "Social Emergency Response Service" (SERS). Our service provides critical and essential assistance to vulnerable, at-risk people and families in crisis. People who walk into The Loft with the most challenging issues include: family violence, child health and safety, drugs, housing advocacy (not emergency accommodation), gambling, financial, employment, alcohol and mental health. Often they are desperate, with little comprehension of their situation or where to turn. SERS calms them, ensures they are and feel safe, reduce immediate risks, gain their trust, assess them, see them through the crisis and transfer them successfully to the most appropriate agencies to help them. The agencies that are currently at The Loft are:

Kingdom Resources*
Plunket
PGF Services
Asian Family Services
Community Law*
Citizens Advice Bureau*
LinkPeople
Christchurch Resettlement Services*
Aviva
Enabling Good Lives
Kidz Need Dadz*
Enliven/Presbyterian Support Upper South Island
Comcare
Ministry of Justice Family Navigators*
City Mission Sustaining Tenancies*


*These agencies run a clinic here. Contact The Loft on 0800 865 638 to find out what days and times they are here.

A massive thank you to Purple Patch for the beautiful donations! We're blown away by your craftsmanship Your generosity ...
09/04/2026

A massive thank you to Purple Patch for the beautiful donations! We're blown away by your craftsmanship

Your generosity will make such a difference for the families we support. Thank you for sharing your talents with us.

31/03/2026

Don't forget we have the first of our Housing Support Series tomorrow!

Our theme for tomorrow is Home Base — a practical session all about the housing supports available right here in-house at The Loft and how to access them. If you’re unsure where to start, what help is available, or how to connect someone you’re supporting, this is the perfect place to begin.

📆 Thursday 2 April
🕗 10am – midday
📌 The Loft

Pop on down, no appointment needed! Everyone is welcome — whether you’re coming for yourself, a friend, or a client.

A reminder that The Loft will be closed for Easter. We will be closed from Friday 3 April and reopen on Tuesday 7 April ...
31/03/2026

A reminder that The Loft will be closed for Easter. We will be closed from Friday 3 April and reopen on Tuesday 7 April at 9am.

We hope you all have a safe and happy long weekend.

Did you know you can get our updates straight to your inbox?  Our newsletter is open to everyone: community members, sec...
17/03/2026

Did you know you can get our updates straight to your inbox?

Our newsletter is open to everyone: community members, sector colleagues, and supporters. Sign up through this link!

Stay informed with updates, insights, and opportunities. Our newsletter is open to community members and sector professionals alike. Sign up via the link in this post.

🏠🏡 Session One: Home Base 🏡🏠We’re kicking off our Housing Support Series with Home Base — a practical session all about ...
15/03/2026

🏠🏡 Session One: Home Base 🏡🏠

We’re kicking off our Housing Support Series with Home Base — a practical session all about the housing supports available right here in-house at The Loft and how to access them.

If you’re unsure where to start, what help is available, or how to connect someone you’re supporting, this is the perfect place to begin. Everyone is welcome — whether you’re coming for yourself, a friend, or a client.

📆 Thursday 2 April
🕗 10am – midday
📌 The Loft

We make it a priority to ask whai ora for feedback so we can keep improving the support we offer. Every message we recei...
12/03/2026

We make it a priority to ask whai ora for feedback so we can keep improving the support we offer. Every message we receive helps shape what we do next. Grateful for this one.

12/03/2026
🏠🏡 New! Six‑Part Housing Support Series 🏡🏠We’re excited to launch our new monthly Housing Support Sessions, each one pac...
10/03/2026

🏠🏡 New! Six‑Part Housing Support Series 🏡🏠

We’re excited to launch our new monthly Housing Support Sessions, each one packed with practical tips, real‑world guidance, and the tools to help you feel confident on your housing journey.

Across six sessions, we’ll explore Healthy Homes, Tenancy Rights, the Private Rental Market, and the Path to Home Ownership, all designed to support you, your whānau, or the people you work with.

Everyone is welcome — whether you’re coming for yourself, a friend, or a client, come on down and join us!

📆 First Thursday of the month (April–September)
🕗 10am–12 noon
📌 The Loft

The Christchurch Youth Council is hosting a Youth Talent Quest at the Village Green, with some amazing prizes on Saturda...
06/03/2026

The Christchurch Youth Council is hosting a Youth Talent Quest at the Village Green, with some amazing prizes on Saturday, 14th March.

Scan the QR code in the image below. Fill out the sign-up form and join in the fun.

Spread the word!

Applications for the Youth Talent Quest are now officially open! Scan the QR code or click the link in bio to submit your entries. Applications will close in the first week of march!

Email chchyouthcouncil@gmail.com for more inquiries.

There will be amazing prizes to be won and a special prize for the audience’s favourite performance 🏆 🎉

Excited to be at the launch of this fantastic new initiative!Looking forward to seeing the positive impact this will hav...
05/03/2026

Excited to be at the launch of this fantastic new initiative!

Looking forward to seeing the positive impact this will have for the tāne in our community. Wishing the team every success as this exciting new chapter begins! 🚀

So Fresh

We're proud to announce the return of the Kaiārahi Family Court Navigator's to The Loft. They'll be here every Tuesday f...
03/03/2026

We're proud to announce the return of the Kaiārahi Family Court Navigator's to The Loft. They'll be here every Tuesday for the next 8 weeks between 10am and 2pm.

📆 Appointment only. Contact The Loft and we'll book you in!

A Kaiārahi can help you....
📌 understand the language, processes, and outcomes of Family Court
📌 access out-of-court services and support in the community
📌 remain engaged and involved in any Family Court by working to address any barriers
Note: Kaiārahi cannot give legal advice.

Address

Buckleys Road, Eastgate Shopping Centre
Christchurch
8062

Opening Hours

Monday 9am - 4:30pm
Tuesday 9am - 4:30pm
Wednesday 9am - 4:30pm
Thursday 9am - 4:30pm
Friday 9am - 4:30pm

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Our Story

The Loft provides a unique approach to child, family and community wellbeing by facilitating integrated service delivery amongst a range of client-centric social and community services.

Having experienced significant disruption as a result of the Canterbury earthquakes, a number of non-government organisations, primary healthcare providers and humanitarian organisations are coming together to create a ‘child, family and community health and wellbeing centre’ in eastern Christchurch. Since 2012, the vision for The Loft has progressed into reality and its clear purpose - “to enhance outcomes for children, young people, families and communities by achieving the optimum added value that co-located community well-being services has to offer” - has been the focus of all activity. This vision is written into tenant leases to reinforce dedication to purpose, and it is reflected in everything we do with our clients and our colleagues. In order to achieve this vision, a purpose-built space on the first floor of Eastgate Shopping Centre was created to enable easier service integration and act as a crucible for innovation and collaboration.

The Loft is a Canterbury innovation that has the potential to make an incredible, lasting impact. It exists to make the lives of people in the Canterbury community better, particularly those who are facing significant challenges, in a way that other referral pathways or co-locations cannot because it is intentional, tangible, approachable, flexible, integrated and immediate. In addition, The Loft has brought significant capability, skill, capacity-building and investment particularly to the eastern suburbs, which experience some of the worst levels of social deprivation in Christchurch.