The Loft

The Loft is a collaborative partnership of 15 social and community service providers in Christchurch. Our purpose and objectives are to promote and improve the wellbeing of children, families and communities through partnership, innovation, research and evaluation. "Poipoia, tautokotia kia eke te tihi o oranga"
Through nurture and support, you will reach the summit of wellbeing. The Loft offers a "Social Emergency Response Service" (SERS). Our service provides critical and essential assistance to vulnerable, at-risk people and families in crisis. People who walk into The Loft with the most challenging issues include: family violence, child health and safety, drugs, housing advocacy (not emergency accommodation), gambling, financial, employment, alcohol and mental health. Often they are desperate, with little comprehension of their situation or where to turn. SERS calms them, ensures they are and feel safe, reduce immediate risks, gain their trust, assess them, see them through the crisis and transfer them successfully to the most appropriate agencies to help them. The agencies that are currently at The Loft are:

Kingdom Resources*
Plunket
PGF Services
Asian Family Services
Community Law*
Citizens Advice Bureau*
LinkPeople
Christchurch Resettlement Services*
Aviva
Enabling Good Lives
Kidz Need Dadz*
Enliven/Presbyterian Support Upper South Island
Comcare
Ministry of Justice Family Navigators*
City Mission Sustaining Tenancies*


*These agencies run a clinic here. Contact The Loft on 0800 865 638 to find out what days and times they are here.

🌟 We love hearing from our whai ora!Your feedback reminds us why we do what we do every day. Thank you for trusting us t...
28/09/2025

🌟 We love hearing from our whai ora!
Your feedback reminds us why we do what we do every day. Thank you for trusting us to support you on your journey💚

22/09/2025

“What should I bring to my appointment with a Community Connector?”

We get this question all the time - and the answer is simple: You don’t need to bring anything.

Just come as you are, with a willingness to have a chat.

Whether you’re not sure where to start, have a few things on your mind, or just need someone to help figure out the next steps - we’re here for it. No forms, no pressure, no need to have it all sorted. 🧡

You bring you, and we’ll take it from there.

A huge thank you to Matt from Moneta for his donation 💚
21/09/2025

A huge thank you to Matt from Moneta for his donation 💚

We had a wonderful time celebrating the 50th anniversary of Te Wiki o te Reo Māori with a shared kai here at The Loft.It...
18/09/2025

We had a wonderful time celebrating the 50th anniversary of Te Wiki o te Reo Māori with a shared kai here at The Loft.

It was great to come together, enjoy delicious food, and learn a karakia kai as part of the celebrations.

Ngā mihi nui to everyone who joined in – what an awesome way to honour te reo Māori together. 💚

18/09/2025

Need a hand with budgeting?

Appointments are available every Wednesday at our office. Just pop in, give us a call on 0800 TO LOFT, or message us to book a time.

Their friendly team can support you with things like:
💸 Making a budget
📆 Managing bills
🛒 Planning for groceries or big expenses
📉 Working through debt

Appointments are available every Wednesday from our office. Just pop in, give us a call on 0800 TO LOFT, or message us to book a time.

No judgement, just solid, practical support to help you feel more in control. 🧡

📣The amazing education team from Community Law Canterbury will be at The Loft on Friday 3 October.They’ll be running a f...
17/09/2025

📣The amazing education team from Community Law Canterbury will be at The Loft on Friday 3 October.

They’ll be running a free education workshop to help you get prepared before moving into a tenancy — covering your rights and responsibilities, and practical tips to make things easier.

📍The Loft
📆Friday 3 October, 10am – 12pm
💲Free to attend

Please get in touch with us here at The Loft to register your interest so we have an idea of numbers

We're so happy to have you here 💚
15/09/2025

We're so happy to have you here 💚

Our admin and support teams are now based here, along with our youth support services. We’re seeing clients from this location, as well as at the Youth Hub, whichever works best for you.

Our phone number and contact details remain the same.

If you’re visiting us at The Loft, just check in with reception when you arrive.

A huge thank you to all the other agencies at The Loft for making us feel so welcome.

A reminder that the team from Melanoma New Zealand will be at The Loft on Thursday from 10am-1pm.No appointment necessar...
15/09/2025

A reminder that the team from Melanoma New Zealand will be at The Loft on Thursday from 10am-1pm.

No appointment necessary | Have up to three spots checked | First come, first served

15/09/2025

Come join us September 26th for our new Cooking on a Budget Workshop! We are so excited to be offering this completely free workshop with a range of tips and tricks to help with the everyday cooking.

11/09/2025

In August, some of the most common things people came to us for were:
🏠 Housing support
🗣 Family Violence concerns
💬WINZ advocacy

These aren’t easy things to face, but you don’t have to do it alone. Our team can help connect you with services that can support you.

We’re here for you. 🧡

The team at Melanoma New Zealand will be at The Loft on Thursday 18 September from 10am-1pm.No appointment necessary | H...
11/09/2025

The team at Melanoma New Zealand will be at The Loft on Thursday 18 September from 10am-1pm.

No appointment necessary | Have up to three spots checked | First come, first served

Address

Buckleys Road, Eastgate Shopping Centre
Christchurch
8062

Opening Hours

Monday 9am - 4:30pm
Tuesday 9am - 4:30pm
Wednesday 9am - 4:30pm
Thursday 9am - 4:30pm
Friday 9am - 4:30pm

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Our Story

The Loft provides a unique approach to child, family and community wellbeing by facilitating integrated service delivery amongst a range of client-centric social and community services.

Having experienced significant disruption as a result of the Canterbury earthquakes, a number of non-government organisations, primary healthcare providers and humanitarian organisations are coming together to create a ‘child, family and community health and wellbeing centre’ in eastern Christchurch. Since 2012, the vision for The Loft has progressed into reality and its clear purpose - “to enhance outcomes for children, young people, families and communities by achieving the optimum added value that co-located community well-being services has to offer” - has been the focus of all activity. This vision is written into tenant leases to reinforce dedication to purpose, and it is reflected in everything we do with our clients and our colleagues. In order to achieve this vision, a purpose-built space on the first floor of Eastgate Shopping Centre was created to enable easier service integration and act as a crucible for innovation and collaboration.

The Loft is a Canterbury innovation that has the potential to make an incredible, lasting impact. It exists to make the lives of people in the Canterbury community better, particularly those who are facing significant challenges, in a way that other referral pathways or co-locations cannot because it is intentional, tangible, approachable, flexible, integrated and immediate. In addition, The Loft has brought significant capability, skill, capacity-building and investment particularly to the eastern suburbs, which experience some of the worst levels of social deprivation in Christchurch.