17/05/2026
For the next few weeks, our Hawke’s Bay digital team has an extra pair of hands on deck, with Luke Kitchin joining the Deskside Team through to 30 June.
Luke is stepping in to work alongside the local team as they tackle a backlog of deskside requests. For our staff across the hospital, that means quicker support for the everyday digital tools they rely on to care for patients and keep services running smoothly.
Deskside teams are often the quiet problem-solvers of the health system. From troubleshooting computers and devices to helping staff reconnect to the systems they need, their work helps keep wards, clinics and offices moving. When demand builds up, it can take time to work through every request.
Having Luke join the team for a focussed period gives the service a welcome boost.
Working shoulder to shoulder with the Hawke’s Bay team, Luke will be helping resolve outstanding tickets and getting equipment, systems and staff back up and running as quickly as possible. It’s practical work that makes a real difference to the day-to-day experience of staff across our hospital.
Kerry Jones, Team Lead Deskside Support for Health New Zealand | Te Whatu Ora MidCentral, Hawke's Bay and Whanganui said, "The extra support also reflects the strength of regional collaboration, with teams stepping in where they are needed most."
For Luke, it’s a chance to contribute directly to improving the flow of work for both the digital team and the wider hospital community. For Hawke’s Bay staff, it means support arriving just when it’s needed.
The deskside team is looking forward to having Luke alongside them for the month and appreciates the support he brings as they work through the backlog together.