The Stairlift Guys

15/02/2026

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14/02/2026

Hmm, it is always interesting how people think.
Here is a little story for you.

Customer called me for a quote, standard $3k for a refurbished (SOB - sell on behalf) unit, rail cut down to suit his stair, had a longer one in stock so all good.
He said that was a rip off and was bidding for a unit on line and it was currently $50.
That is ok with me, plenty of people like to do it themselves, but generally they call back asking for help.
Yip that is what happened, he brought the unit for $550, said it was like new, great deal, but needed rail and help to install.
I told him that all of what I have is SOB, I do not own it, I often arrange deals to make rail longer between two SOB customers to be able to offer a solution for the customer that is in need.
So, when I told him I do not have rail and his option is to buy a SOB unit or buy another unit online to make up the length of rail he required, he hung up.
So, two weeks later he calls again, when I asked him how it was all going, I found this out.
He brought the online unit for $550, we already knew that.
After he had a lot of conversations with Acorn, they installed it as he was local to them, added a piece of rail to suit, $4,000.
The following day it would not work, additional cost from Acorn for a new board $1,600.
Now the remotes do not work.
He is 550+4000+1600=$6,150 in the hole and has a non-refurbished unit that will not work on the remotes.
I advised him to call Acorn again and get them to reprogram the remotes to the board, he said they said that would be $500.
So, I talked him through it on the phone, no thank you, just it is working now and hung up.
Do you think, I should I have said "sucks to be you, LOL"?
So, from what people are currently telling me, Acorn charges $8,000 for a new A130 T700 straight within the same city.
So, in conclusion, he could have brought a new one from Acorn for a little more, but instead he has a non-refurbished, non-tested $6,150 unit that he is having issues with, and he thought $3k was a rip off for a fully refurbished and fully tested unit made to suit.

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10/02/2026

Hi there, had a run of questions about the A130 outdoor units. As time moves on the A130 T700 outdoor are simply not as good as the older A120 outdoor. See video

10/02/2026

Hi there, often people ask about the A130HD for heavy duty straight. It is a bit of a marketing con these days. Happy to answer questions, see video.

24/01/2026

I thought this was funny, an old guy called and said he had an Acorn curve, the BMW model, that Acorn had given up on.
I said I was not familiar with the BMW model and could he explain more, he said Breaks Most Weeks, LOL, I understand, I like his sense of humour.

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24/01/2026

Here is a little story for you
A130 not moving intermittently, making a strange sound from the board piezo, then sometimes works from the remote or the seat, then fails again
Acorn replaced the MCB, then it worked, next day back to same issue, customer had paid the $1,200 service fee
On recalling Acorn, they then quoted a carriage & seat replacement saying it was an internal issue requiring replacement
They then called me
I went along and fixed the seat wiring
Although Acorn has made changes to the wiring & route of these A130 style seat looms, they still go faulty
They become cut, broken, disconnected, and can short to the arm frame
How do you fault find this with the symptoms above, easy
Unplug the seat, reboot the MCB, test with the remotes and then if you have a (seat test lead), plug that in and run it up/down, this should prove that all is good
Then pull the arm covers off and inspect the loom, fix and retest Done simple as that without a carriage and seat replacement
Happy customer
See photo

23/01/2026

Finally, my website site is up and running again, no explanation only that they have now restored it.
My final thought on Weebly and the Irish company that has the ".co.nz" domain, bloody hopeless I say.

A bee does not waste it energy trying to convince a fly that honey is better than s**t
Some minds are not meant to be changed
Save your energy for what actually matters

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15/01/2026

Hi Team, my website is still down, I am told that it will be looked at after the 19th, bloody hopeless

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07/01/2026

Morning Team,
1. My website is down currently, issue at .co.nz
They say could take a week to sort due to everyone on holidays.
2. Been uninstalling stairlifts, so i have another 5 here to sort through.
3. Workshop is full, need the 2026 clean up to get back in there.
4. I will be doing the next A180 scrap metal run shortly, so let me know if you need anything, have 3 units here that are going to the scrap.
Hope your 2026 is treating you well.
Roger.

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27/12/2025

23/12/2025

Hi Team
The traffic is crazy out there, if you are travelling around take care. 3-hours to do a 1-hour drive.

In case you need some written help, see my files tab on my web site, these include my notes.

TSG: THE STAIRLIFT GUYS

13/11/2025

Morning all,
As a lot of you are aware, I’m closed from the 17th of November to the 20th of December.
I will answer your questions, emails, messages after that date.
Today being Friday and also Saturday/Sunday are now fully booked.
Regards Roger.