09/01/2026
If you are impacted by the Manage My Health cyber security incident, there is help available.
Manage My Health is now contacting patients who are both impacted or not impacted and still have a Manage My Health account. They are providing those people with a reference number and an 0800 number to call. If you have closed your MMH account or are not able to access it (perhaps you have not accessed it in years) you will be emailed in coming days.
The notifications to New Zealanders will take several days.
The data that was accessed illegally was to the ‘Health Documents’ part of the portal only. The rest of the platform was not breached, and neither is the patient management system at your general practice.
We know this is an anxious time for many. Whether you are directly impacted or not, there is help available. You can contact the 0800 number you have been provided (quote the reference number) and/or contact your general practice team for wellbeing support.
An Access and Choice team may be available in your General Practice. A Health Improvement Practitioner and Health Coach can offer free 30min appointments to support your wellbeing, call your General Practice reception to book an appointment.
If your General Practice does not have an Access and Choice team, ask your healthcare provider to submit a Brief Intervention Service referral for additional wellbeing support. If you are affected by the breach, you will be prioritised for this service.