07/01/2026
Kia ora koutou.
You may have seen updates about the Manage My Health cyber incident.
Otorohanga Medical moved from the Manage My Health patient portal to the myIndici patient portal in September 2024. However, we have been informed that historical patient data may still be visible on the MMH platform unless this was actively closed by the patient.
If you were previously registered on the MMH patient portal and are concerned, you may wish to close your account. Please note that this is entirely your choice.
If you do want to close your Manage My Health account, you can do this via the web version of Manage My Health. If you start in the app, go to Help and Support first, which will redirect you to the web version.
Web version (or redirected from the app):
1. Click the profile icon (top right).
2. Click Profile.
3. Select Close Account.
4. A prompt will appear advising account closure and subsequent data deletion will occur 72 hours after your request.
Manage My Health is managing the notification process and will contact affected people directly. Our practice can’t confirm whether an individual patient was affected.
For the latest updates and advice, please use Manage My Health’s cyber breach FAQs:
Find the answers to the most frequently asked questions related to the recent Cyber Breach.