26/02/2026
Said yes to my first podcast.
Bright lights, microphones, and a green screen chatting about customer experience.
Not my usual setting, but a good reminder that CX isn’t about scripts or systems. It’s about people, emotions, and the moments that actually stick.
I loved the space to talk about customer experience in a practical, human way.
The stuff that really shapes trust, loyalty, and how organisations show up for the people they serve.
A good stretch, a good conversation, and a nice reminder to keep saying yes to new rooms!!!
Thanks UBT for giving me the opportunity to get outside of my comfort zone!