21/04/2026
What happens if we’re fully booked and you need to be seen?
At times, we may not have any same-day appointments available. When this happens, we’ll text you with a link to access a trusted virtual care service.
Is virtual care safe?
Yes — virtual care is a safe, government-supported nationwide service, delivered by approved New Zealand providers. Your consultation notes are shared with your usual GP, so we stay informed. If tests are needed, the provider will arrange and follow up results with you.
What virtual care is good for
Colds, flu, sore throat, Infections (ear, sinus, skin, urine, eye), rashes, allergies, headaches (non-severe), mild stomach issues, repeat prescriptions or medication questions, some medical certificates (simple/short-term), follow-up for stable long-term conditions.
When NOT to use virtual care
Please seek urgent in-person care or call emergency services if you have: Chest pain or trouble breathing, severe abdominal pain, heavy bleeding or serious injuries, sudden weakness, numbness, or slurred speech, fainting or severe headache, thoughts of self-harm .
If you're unsure, check the following link :
https://healthify.nz/apps/t/telehealth-and-virtual-consultation-apps