05/01/2026
As you may be aware, Manage My Health has confirmed that a cyber security incident took place at the end of December where some patient documents on its platform were accessed. The breach has been contained and their systems are working normally.
If any of your information on Manage My Health has been impacted, the Manage My Health team will get in touch with you as soon as possible.
You can get the latest updates on the breach on their website: https://managemyhealth.co.nz
If you'd like to see what information you have stored with them, you can log into your MMH account.
WHAT MANAGE MY HEALTH IS DOING:
* Identified that 6-7% of users are affected (approx 110,000 people)
* Fixed the security gap, and tested it with independent cybersecurity experts
* Added additional security layers to logins
* Re-secured all health document with strengthened storage
* Pursuing legal action against the offenders
* Working closely with independent cyber security specialists, the Privacy Commissioner, the New Zealand Police and Health New Zealand regarding the data breach
WHAT WE'RE DOING:
* Taking advice from our own IT security provider ensuing our systems are safe and secure.
* Awaiting response from Manage my Health to determine if any of our patients' data was involved and to obtain clarity around how this will be communicated.
WHAT YOU CAN DO:
* Manage my Health are confident that the breach has been contained, but for peace of mind you could change your password and enable two factor authentication (2FA) including biometrics if available.
WHAT'S NEXT:
* Manage my Health with be communicating directly with affected patients from early this week.
* An 0800 number and boosted user support will be rolled out this week - more information to follow.
Please be aware that our team don't have any further information on this issue and will not be able to answer questions about it. As soon as an update becomes available we will post it here.
There is a comprehensive FAQ section on the MMH website - https://managemyhealth.co.nz/faqs-cyber-breach/
Thanks for your patience as we await next steps.
Find the answers to the most frequently asked questions related to the recent Cyber Breach.
