27/12/2022
We are initiating a voluntary recall of SangobionĀ® Kids Syrup 100 ml in the Philippines. Please discontinue using the product. To process return and refund, contact us at https://sangobion.com.ph/contactus or at (02) 8894 3955 (NCR), 1800 1888 8008 (Outside NCR). If your child has consumed the product and experienced adverse reaction, please contact the National Poison Management & Control Center at (02) 8524 1078 or +63 966 718 9904, or seek urgent medical attention.
WHY RECALL?
Upon learning of the unintended potential presence of ethylene glycol above the allowable limits in a raw material in some batches of the product, we took precautionary measures to recall ALL batches of SangobionĀ® Kids Syrup 100ml. Though the issue impacts only some batches, we are voluntarily recalling all batches out of an abundance of caution.
Nothing is more important to us than the safety of our consumers and the quality of our products. The unintended potential presence of ethylene glycol in the product may result in adverse drug reactions. That is why even though our inspections and tests are still on-going, we have decided to proactively recall all batches still in circulation to ensure our consumers only get products that meet P&Gās quality promise.
WHAT SHOULD YOU DO?
If you have purchased SangobionĀ® Kids Syrup 100 ml in the Philippines, we advise you to discontinue using the product. You may contact P&G Consumer Care at https://sangobion.com.ph/contactus or by scanning the QR code for guidance on return and refund of the product.
Retailers and pharmacies are requested to stop distribution, sale and use of the product and contact your authorized distributorās representatives for the return of remaining stocks. Healthcare professionals are also requested to stop distributing sales samples and return remaining stocks to their P&G sales representatives. For any additional questions, you may contact us at (02) 8894 3955 (Metro Manila) or 1800 1888 8008 (Outside Metro Manila).
If your child has consumed the product and experienced adverse reactions including the following: vomiting, diarrhea, abdominal pain, headache, altered mental state, symptoms of acute kidney injury like inability to pass or reduced urine, lower back pain, or additional symptoms of irritability, lethargy, pale appearance, decreased muscle tone, and loss of appetite in younger kids, please contact the National Poison Management and Control Center at (02) 8524 1078 (PLDT), or +63 966 718 9904 (Globe), or seek urgent medical attention and please report to the FDA: www.fda.gov.ph or at the P&G Consumer Care contacts above.
As one of the leading consumer health companies in the world, P&G will always comply with the law and regulations where our business operates. We continue to work with the FDA, our customers, and consumers in taking the necessary actions on this matter.
