R2TMC Quality Improvement Unit

15/09/2025

13/09/2025

𝐃𝐑𝐂𝐂 𝐒𝐏𝐀𝐑𝐊𝐒 𝐂𝐇𝐀𝐍𝐆𝐄 🗂️✨
𝘒𝘢𝘪𝘻𝘦𝘯 𝘞𝘦𝘦𝘬 𝘶𝘱𝘨𝘳𝘢𝘥𝘦𝘴 𝘙2𝘛𝘔𝘊’𝘴 𝘘𝘔𝘚!

To strengthen documentation at R2TMC, the 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝘀 𝗮𝗻𝗱 𝗥𝗲𝗰𝗼𝗿𝗱𝘀 𝗖𝗼𝗻𝘁𝗿𝗼𝗹 𝗖𝗼𝗺𝗺𝗶𝘁𝘁𝗲𝗲 (𝗗𝗥𝗖𝗖) conducted 𝗞𝗮𝗶𝘇𝗲𝗻 𝗪𝗲𝗲𝗸 from 𝟴-𝟭𝟮 𝗦𝗲𝗽𝘁𝗲𝗺𝗯𝗲𝗿 𝟮𝟬𝟮𝟱. The week-long event was designed to assist Process Owners and ISO Point Persons in updating their Quality Management System (QMS) documents.

The week began with an Opening Meeting at Vinluan Hall, attended by the Quality Improvement Unit (QIU), DRCC, ISO Point Persons, and Process Owners from various areas of the hospital.

𝗗𝗿. 𝗧𝗮𝗴𝘂𝗺𝗽𝗮𝘆 𝗔. 𝗠𝗮𝗻𝗶𝗾𝘂𝗶𝘀, Head of the Office of Strategy Management, provided the opening remarks. This was followed by an inspirational message from 𝗗𝗿. 𝗥𝗮𝘆 𝗣. 𝗦𝘂𝗮𝗻𝗱𝗶𝗻𝗴, Medical Center Chief. 𝗠𝘀. 𝗠𝗮𝗲 𝗔𝗻𝗻 𝗚𝗿𝗮𝗰𝗲 𝗝. 𝗘𝘀𝘁𝗮𝗯𝗶𝗹𝗹𝗼, Quality Improvement Officer, then provided an overview of Kaizen Week, and 𝗠𝘀. 𝗝𝗼𝘃𝗲𝗹𝗹𝗲 𝗕. 𝗟𝗮𝗰𝗯𝗮𝘆𝗮𝗻, QIU Staff/DRCC Team Leader, provided a lecture on QMS Documentation. 𝗠𝘀. 𝗔𝗻𝗶𝘁𝗮 𝗠. 𝗟𝘂𝗰𝗹𝘂𝗰𝗮𝗻, the Supervising Administrative Officer, also delivered a lecture on the "Policy on Retention, Storage, and Disposal of Documented Information."

From 𝗦𝗲𝗽𝘁𝗲𝗺𝗯𝗲𝗿 𝟵–𝟭𝟮, the DRCC members visited their assigned areas to directly assist all Process Owners and ISO Point Persons in updating and improving their QMS documents.

The success of Kaizen Week was a result of the collective ideas and dedicated efforts of all the participants. Their commitment to improving our documentation processes will ensure the sustained quality and efficiency of our operations.

Huge thanks to our DRCC members and to all who participated and supported our Kaizen Week!

Congratulations to us all! 🎉

06/09/2025

𝗕𝗘𝗬𝗢𝗡𝗗 𝗖𝗢𝗠𝗣𝗟𝗜𝗔𝗡𝗖𝗘, 𝗖𝗥𝗘𝗔𝗧𝗜𝗡𝗚 𝗖𝗢𝗠𝗠𝗜𝗧𝗠𝗘𝗡𝗧! 📊️

On September 1, 2025, the 𝟮𝗻𝗱 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗔𝘂𝗱𝗶𝘁 (𝗜𝗤𝗔) 𝗳𝗼𝗿 𝗖𝗿𝘂𝗰𝗶𝗮𝗹 𝗔𝗿𝗲𝗮𝘀 and the first-ever 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 𝗦𝘆𝘀𝘁𝗲𝗺 (𝗣𝗚𝗦) 𝗦𝗽𝗼𝘁 𝗔𝘂𝗱𝗶𝘁 officially began with an Opening Meeting at Esteves Hall. The said meeting brought together the Quality Improvement Unit, Internal Quality Audit Committee, and the Office of Strategy Management.

The program began with an Opening Remarks by 𝗗𝗿. 𝗧𝗮𝗴𝘂𝗺𝗽𝗮𝘆 𝗔. 𝗠𝗮𝗻𝗶𝗾𝘂𝗶𝘀, Head of the Office of Strategy Management. This was followed by 𝗠𝘀. 𝗠𝗮𝗿𝗷𝗼𝗿𝗶𝗲 𝗕𝗿𝗶𝗰𝗲𝗻𝗶𝗼, OSM Staff, who provided a comprehensive briefing on the PGS Spot Audit, and 𝗠𝘀. 𝗠𝗮𝗲 𝗔𝗻𝗻 𝗚𝗿𝗮𝗰𝗲 𝗝. 𝗘𝘀𝘁𝗮𝗯𝗶𝗹𝗹𝗼, Quality Improvement Officer, who discussed and emphasized the committee’s vital responsibilities, including the auditors’ schedule, roles and responsibilities, assigned teams and areas, and other essential audit guidelines.

After the meeting, the twelve audit teams immediately convened to prepare and carry out their three-day audit from 𝗦𝗲𝗽𝘁𝗲𝗺𝗯𝗲𝗿 𝟮 𝘁𝗼 𝟰. During this period, each team defined the scope and objectives of their audits, identified potential risks, and diligently assessed compliance, evaluated performance, and uncovered opportunities for continual improvement.

On 𝗦𝗲𝗽𝘁𝗲𝗺𝗯𝗲𝗿 𝟱, a deliberation meeting was conducted, during which the audit teams presented their consolidated findings. The session was attended by 𝗗𝗿. 𝗥𝗮𝘆 𝗣. 𝗦𝘂𝗮𝗻𝗱𝗶𝗻𝗴, Medical Center Chief II, and 𝗗𝗿. 𝗧𝗮𝗴𝘂𝗺𝗽𝗮𝘆 𝗔. 𝗠𝗮𝗻𝗶𝗾𝘂𝗶𝘀, in preparation for the 𝗘𝘅𝗶𝘁 𝗖𝗼𝗻𝗳𝗲𝗿𝗲𝗻𝗰𝗲 𝗼𝗻 𝗦𝗲𝗽𝘁𝗲𝗺𝗯𝗲𝗿 𝟭𝟲, 𝟮𝟬𝟮𝟱, where audit findings will be formally presented to the Process Owners and Management Committee.

At R2TMC, we turn compliance into commitment, and improvement into impact! ☝️

20/08/2025

𝗟𝗶𝗴𝗵𝘁𝘀, 𝗖𝗮𝗺𝗲𝗿𝗮, 𝗔𝗰𝘁𝗶𝗼𝗻 𝗳𝗼𝗿 𝗛𝗲𝗮𝗹𝘁𝗵!🎬

From August 19-20, 2025, the 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻 𝗖𝗼𝗺𝗺𝗶𝘁𝘁𝗲𝗲 conducted an intensive two-day session dedicated to planning and filming a vital Information, Education, and Communication (IEC) video.

This is more than just a project; it is a focused effort to transform critical health information into a dynamic, easy-to-digest format.

For the first time, the activity was facilitated by Ms. Keith Bergen D. Casiraya, with the valuable support of the remaining QIU Staff— Ms. JC Ron Gabriel Aiser Jo D. James and Ms. Jovelle B. Lacbayan. Also with the guidance of TEC Team Leader, Ms. Wenny Jeanne Pradela.

Special thanks as well to the Multimedia Creative Unit, represented by Sir Mark Roland Meim and Carlo Costales, for their technical expertise and creative assistance.

The committee's goal is to create a resource that is not only informative but also engaging and memorable, ensuring that essential health information is accessible to everyone.

𝗦𝘁𝗮𝘆 𝘁𝘂𝗻𝗲𝗱! This must-watch educational series, a testament to the committee's hard work and dedication, will be launching soon.

20/08/2025

𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗧𝗵𝗿𝗼𝘂𝗴𝗵 𝗗𝗮𝘁𝗮-𝗱𝗿𝗶𝘃𝗲𝗻 𝗔𝗰𝘁𝗶𝗼𝗻📊📈

On August 19, 2025, the Quality Improvement Unit (QIU) successfully conducted the 2nd Quarter Management Review of 2025 with the Management Committee.

This comprehensive review provided a crucial platform to dive deep into the performance of the different services of R2TMC and ensure that we're not just meeting standards, but consistently raising them.

Ms. Mae Ann Grace J. Estabillo, our dedicated Quality Improvement Officer, presented an analysis of the hospital's performance in three key areas: process, service, and customer satisfaction. The review also covered audit results, nonconformities, and corrective actions. The proactive approach to risk management, follow-up actions, and the performance of external providers were also discussed.

The review ended with an assessment of our quality improvement initiatives and a clear set of recommendations for the next quarter.

Everyone's active participation and insightful contributions highlighted our shared commitment to a culture of quality and excellence.

16/08/2025

Congratulations, Ma’am Mae! You inspire us everyday 🎉✨

12/08/2025

🙌🏼🙌🏼🙌🏼