Doctor of Customer Care

23/02/2026

Congratulations to Ferra Premiere (Boracay), Ferra Hotel and Garden Suites (Boracay), and Ferra Resort Siargao on earning the 2026 Traveller Review Award from Booking.com!

Three exceptional properties, one unwavering commitment to heartfelt hospitality.

Here’s to more memorable stays ahead!

30/04/2025

Outstanding Service Deserves Outstanding Recognition!

On behalf of Doctor of Customer Care, we extend our heartfelt congratulations to the entire team at Ferra Hotel and Garden Suites and Ferra Hotel Premier Boracay for receiving the 2025 TripAdvisor Award!

This achievement is a shining example of what happens when hospitality meets heart. Your unwavering dedication to sincere, guest-centered service continues to set a standard in the industry.

At Doctor of Customer Care, we believe that every act of service—done with excellence and empathy—creates unforgettable experiences. Ferra Hotel Boracay exemplifies this truth.

Cheers to your continued success, and thank you for raising the bar in customer care!

03/03/2022

"Shell Service Champions"

While I was waiting for my car's change oil to be done, I can't help but listen in to a pep-talk by a distinguished gentleman to a group of young people (Shell Service Crew).

He addressed the young people as "service champions"!

He encouraged them to prepare like champions and feel like winners everyday!

He told these young people to take pride in what they do! Wow!

Happy to share a photo of the group that I took earlier today!

They sure looked like present and future winners in my book!

02/01/2021

Let us welcome this new year with this challenge. Are you up to it?

21/12/2020

The Stretching Will Do Us Good! 😊 Happy Lifting to all!

If you want to become a better person, you need to lift those around you up! Attract those around you to want to grow and together you will make a world of d...

20/06/2020

Leaders must always set high standards, specially for themselves. As the saying goes, the leader's level of standards dictates the standards of the people entrusted to them by the Lord. Let's all be good stewards of the people entrusted to us.

Good day and God bless to all!

18/06/2020

"I hear and I forget, I see and I remember, I do and I understand" Confucius

15/06/2020

A great week to all!

06/03/2020

Visayas Team's

Thank you for the enthusiasm and learning attitude! God bless you all!

02/03/2020

Visayas Area's

Thank you and God bless to all!

20/02/2020

Congratulations to the Ferra Hotel Group of Hotels of Boracay!






There are so many kinds of love and perhaps this is the best kind of love we have ever received- the pure love of our guests for everything we do, thus, earning us the LOVED BY GUESTS AWARD FOR 2019 (top 3% of Boracay hotels) and a high score of 9.2 out of 10.

Thank you to all our valued guests for your continued love for Ferra Group of Hotels and Restaurants for the one award after another. It is because of you that we continue to love the work we do and continue to give our hearts for genuine customer service.

Thank you as well to all our staff for the continued hardwork. This award is all because of you.

Rest assured, we will give more love to our guests, this 2020 and beyond. ❤