10/08/2021
Reports to: HR Manager
• Talent acquisition
o Paper screening of 20 assigned candidates per day to see if qualified for preliminary interview of the Corporate Recruiter
o Handles new hire background check, reference check and drafting of job offer letter for all endorsed new hires
o Completes new hire checklist, communication of start date and orientations schedule to IT, Payroll, HR and US Managers (IT, Functional Manager)
• Organizational development
o Coordination and scheduling of all soft skills training courses and issuance of related certificates to attendees
o Back-up of HR manager in conducting new hire orientation and other necessary policy review/clarification to team members
• Employee engagement, movements, retention and separation
o Provides support to HR Manager on the creation of all HR documents or forms and scheduling of discussion, if applicable
o Handles general HR email announcement for new hire, promotions, transfers and separations on the day of the change/effectivity or earlier
• HRIS data management
o Handles the monitoring of evaluation forms for new hires (1st, 3rd, 5th month) and upload in the system
o Prepares Personnel Action Forms for review of HR Manager
o Updates HRIS fields and upload documents
• Benefits management
o Monitor, review and complete the needed action steps to effect additions, changes, availment or deletion of the following benefits:
Life Events
Wellness/Optical
Health insurance
Life and Accident Insurance
SSS benefits
HDMF benefits
Philhealth benefits
o Emergency leave review and endorsement to HR Manager
o Bereavement leave review and endorsement to HR Manager
o Maternity/Paternity/Single Parent/Women-related Leave review and endorsement to HR Manager
o Manages benefits enrollment in HMO and Life Insurance – new, changes and deletion
o Manages annual physical exam and coordinates completion with Accounting Department for business permit application
o Handles all other seasonal benefits (uniform/jacket, holiday gifts, employee anniversary tokens, etc.)
• Customer service
o Handles all inquiry and requests sent to HR with concerns related to benefits, policies and training schedules, eligibility, form and other related requests
o Escalates to HR manager specific requests or inquiries based on agreed-upon escalation matrix and procedures
o Timely preparation of RFPs requiring HR review and endorsement to Accounting Department (Friday 12nn ET weekly cut-off to be included on the following Monday check / payroll credit processing)
• Compliance
o DOL and OSHA compliance co-chair
Qualifications:
• College graduate in Psychology, Business Administration or similar discipline
• 3+ years of related experience, hitting assigned HROD metrics preferably in BPO or shared services setting
• With working knowledge on Labor Law and benefits administration
• Must be willing to primarily work on night shift schedule unless the business needs require some changes in schedule
• Results oriented, passionate on meeting KPIs
• Good communication skills
• Organized and have good time management skills
