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The New CX Starts Here. Transformed by AI, Powered by Five9.

The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by 2,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.

06/12/2025

We're thrilled to share that Five9 has been recognized in CRN's 𝟮𝟬𝟮𝟱 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝘀 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿 𝗔𝘄𝗮𝗿𝗱𝘀.

Our Agentic CX platform took home the 𝘖𝘷𝘦𝘳𝘢𝘭𝘭 𝘊𝘢𝘵𝘦𝘨𝘰𝘳𝘺 𝘞𝘪𝘯𝘯𝘦𝘳 in 𝘜𝘯𝘪𝘧𝘪𝘦𝘥 𝘊𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴 𝘢𝘯𝘥 𝘊𝘰𝘭𝘭𝘢𝘣𝘰𝘳𝘢𝘵𝘪𝘰𝘯, along with winning both subcategory awards for 𝘛𝘦𝘤𝘩𝘯𝘰𝘭𝘰𝘨𝘺 𝘢𝘯𝘥 𝘙𝘦𝘷𝘦𝘯𝘶𝘦 𝘢𝘯𝘥 𝘗𝘳𝘰𝘧𝘪𝘵.

This recognition represents a pivotal moment for Five9 and validates our bold commitment to leading the agentic AI revolution in customer experience.
https://bit.ly/4rEg5wb

04/12/2025

In this No Jitter article, Sheila McGee-Smith, President & Principal Analyst of
McGee-Smith Analytics, LLC, captures how Genius Routing and Agentic Quality Management work together to create a self-optimizing cycle of CX and EX improvement—bringing AI-driven intelligence, personalization, and efficiency to the core of the contact center.

As Sheila summarized, AI is becoming the heartbeat of our platform, and we’re committed to delivering technology that empowers both customers and agents in real time. The future of CX is dynamic, data-driven, and already underway: https://bit.ly/4pJ7mHo

03/12/2025

Experience the best of CX. 🙌

See The New CX in action through demos, customer stories, product deep dives, and analyst insights that reveal how AI + human expertise deliver real outcomes.

Check out our Best of CX webinar series and discover why Five9 is the partner that helps you cut through complexity and solve your biggest CX challenges.

https://bit.ly/4pPFLEJ

02/12/2025

WhatsApp is evolving from a messaging app into a powerful channel for customer engagement.

Join Five9 experts Prachi Patel and Josh Pikal to explore how our new Business Solution Partnership with Meta brings enhanced CX capabilities to your stack.

You’ll learn how to:

☑️ Combine AI precision with human empathy
☑️ Create continuous, context-rich WhatsApp experiences
☑️ Empower agents with insights for stronger connections

📆 December 9 | CCW Digital

Register now: https://bit.ly/4ivn9Y7

28/11/2025

Make AI-elevated CX your new competitive advantage.

Learn how in the Forrester Total Economic Impact™ study commissioned by Five9: https://bit.ly/40GDmSy

26/11/2025

Five9 Agentic Quality Management automatically evaluates up to 100% of interactions, delivers real-time coaching, and continuously improves routing and automation helping your team resolve issues faster, boost CX, and reduce churn.

✔️ Resolve customer issues faster with smarter routing
✔️ Reduce agent churn through real-time support and coaching
✔️ Boost customer satisfaction with proactive supervisor intervention

Get the data sheet: https://bit.ly/48ftwdg

25/11/2025

Anyone else feeling the post-Summit blues?

It’s been a week, and we’re still replaying the highlights. Hear what attendees loved most about this year’s Five9 CX Summit — from the conversations to the connections to the breakthrough ideas.

20/11/2025

What does it take to truly elevate customer experience?

We asked our 2025 𝘕𝘦𝘸 𝘌𝘳𝘢 𝘰𝘧 𝘊𝘟 𝘈𝘸𝘢𝘳𝘥 winners and their answers highlight real-world lessons from teams who’ve done the work and seen the impact.

Special shoutout to our winners: Northwestern Mutual, Omaha Steaks, SONDA, BTG Pactual, Synovus, The Dufresne Group, and Christian Healthcare Ministries.

https://bit.ly/4o7sFRN

20/11/2025

Day 3 of the Five9 CX Summit was all about intentional innovation.

Northwestern Mutual kicked off the day by sharing how they transformed quality management with Five9 AI Insights—moving from manual review to measurable impact, empowering agents, and uncovering new opportunities for coaching and self-service.

From You Flowers showed how AI-powered automation can still feel deeply personal, highlighting the importance of choosing the right tools, designing agents with “human superpowers,” and knowing when humans should step in to elevate the experience.

Ian Jacobs and Derek Top from Opus Research helped attendees understand where they are on their conversational AI journey—and, more importantly, where they’re going—with a clear maturity framework to guide smarter adoption.

We closed with an inspiring keynote from Will Guidara, who reminded us that hospitality is simply making people feel seen. Small, intentional moments create the biggest impact, and the intersection of creativity and intention is where unforgettable experiences are born.

A powerful reminder: AI isn’t here to replace humanity—it’s here to amplify it.

20/11/2025

Our 2025 𝘕𝘦𝘸 𝘌𝘳𝘢 𝘰𝘧 𝘊𝘟 𝘈𝘸𝘢𝘳𝘥 winners are HERE...

🏆 𝗔𝗜 𝗘𝗹𝗲𝘃𝗮𝘁𝗲𝗱 𝗖𝗫 𝗧𝗿𝗮𝗶𝗹𝗯𝗹𝗮𝘇𝗲𝗿: Northwestern Mutual
🏆 𝗕𝗲𝘀𝘁 𝗶𝗻 𝗖𝗫 𝗦𝗲𝗹𝗳 𝗦𝗲𝗿𝘃𝗶𝗰𝗲: The Dufresne Group
🏆 𝗕𝗲𝘀𝘁 𝗖𝗫 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗼𝗿: SONDA
🏆 𝗠𝗼𝘀𝘁 𝗧𝗿𝘂𝘀𝘁𝗲𝗱 𝗘𝘅𝗽𝗲𝗿𝘁 𝗔𝘄𝗮𝗿𝗱: Christian Healthcare Ministries
🏆 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻 𝗜𝗺𝗽𝗮𝗰𝘁: Omaha Steaks
🏆 𝗖𝗫 𝗟𝗲𝗮𝗱𝗲𝗿 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿: Synovus
🏆 𝗝𝘂𝗱𝗴𝗲𝘀’ 𝗖𝗵𝗼𝗶𝗰𝗲: BTG Pactual

This recognition celebrates those who have achieved measurable business outcomes and demonstrated exceptional creativity in leveraging the Five9 Intelligent CX Platform to elevate every customer interaction. Huge congratulations to all of our winners. 🎉
https://bit.ly/4o7sFRN

19/11/2025

Day 2 of the Five9 CX Summit is a wrap, and what a day. 🙌

From a powerhouse keynote lineup to customer stories that inspired every corner of the room, today centered on one theme: partnering to connect the moments that matter.

Leaders from Omaha Steaks, Synovus, Pilot Flying J, VSP, and more shared how they’re redefining CX with data, trust, AI innovation, and agent empowerment. Sessions dug into everything from scaling smarter and AI governance to industry-specific transformations in healthcare and hospitality.

A few standout takeaways:
✨ The future of CX is about collecting the right data and meeting customers where they are.
✨ AI is becoming more trusted, and more expected, as it gets smarter.
✨ The right partners break down barriers, accelerate innovation, and build confidence to embrace what’s next.
✨ People remain at the heart of AI-driven CX.

If today proved anything, it’s that the future of customer experience is bold, human-centered, and already unfolding, and we’re building it together.

Bonus: We announced our 2025 Five9 New Era of CX Award winners, our executives beat the heat in the Five9 edition of Hot Ones, and ended the night celebrating at Category 10.

On to Day 3. 💙

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