Five9 Philippines

08/08/2025

Last week, our team had the privilege of visiting FedEx and IAA on-site to see firsthand how they’re redefining customer engagement and driving real business results with Five9.

From touring their contact center to hearing stories from agents and leaders, we were inspired by their commitment to innovation, teamwork, and putting customers first. Moments like these remind us why partnerships matter and how technology + human connection can make a real impact.

A big thank you to the FedEx and IAA team for welcoming us, sharing your insights, and showing us the incredible work you’re doing every day.

07/08/2025

Headed to Epic UGM? So are we, and we’re bringing something special.

Join us for two exclusive Five9 experiences designed to spark meaningful conversations around transforming the patient experience.

These invite-only moments are your chance to:

🔹 Explore the future of CX and AI in healthcare
🔹 Get inspired by real‑world stories of innovation
🔹 Connect in a more personal, impactful setting

Spots are limited. Register today to secure your experience!
https://bit.ly/45xjDqa

07/08/2025

Outdated systems, long wait times, and high agent turnover aren’t sustainable. But what does transformation really look like, and is it worth the investment?

That’s why Five9 commissioned Forrester Consulting to conduct a Total Economic Impact™ study and examine the potential return on investment that enterprises may realize by deploying the Five9 CX platform.

Join us and guest speakers, Forrester Consultant Elizabeth Preston and Enda Murphy, Chief Technology Officer at Lumexa Imaging, on Tuesday, August 26 at 10am PT for an exclusive walkthrough of the new study and how Five9 customers achieved an ROI of 212% in under six months, and reported significant improvements in efficiency and retention.

Register now: https://bit.ly/4lemJ8h

06/08/2025

Devon Mychal, VP of Product Marketing at Cresta, joined us to explore how real-time AI and conversational intelligence are shaping the future of customer experience.

Devon also highlighted the strategic partnership between Five9 and Cresta, combining CCaaS and conversational intelligence to deliver unmatched value to customers.

Learn more about our partners: https://bit.ly/4lq37P5

05/08/2025

Five9 for Service Cloud Voice BYOT combines the power of Five9 telephony seamlessly within the Salesforce Omni-channel widget to provide a single, intuitive user interface to capture every customer interaction.

Download this data sheet to learn how the solution:

✅ Combines the power of Five9 telephony seamlessly within the Salesforce Omni-channel widget
✅ Provides agents with the tools to increase productivity and improve customer service interactions
✅ Minimizes the learning curve and empowers agents to focus on the customer rather than the technology

https://bit.ly/45d3HsN

04/08/2025

Exciting news! Joe DeLuca from Wyndham Hotels & Resorts is a 2025 SuperNova Award Finalist! 🏆

His innovation and leadership are driving real transformation in customer experience.

Help us bring this win home—cast your vote today and celebrate a true CX champion!

🗳️ Vote here: https://bit.ly/4l5XpRA

Constellation Research, Inc.

01/08/2025

AI in the contact center isn’t one-dimensional, and neither is the modern customer journey.

The latest Five9 Business Leaders CX Report highlights how businesses are using AI across the customer lifecycle—from self-service and agent assist to analytics and quality management.

As featured in No Jitter, the report explores real-world AI use cases and why 72% of consumers are open to AI-powered support.

Read the full article by Blair Pleasant, President & Principal Analyst of COMMfusion: https://bit.ly/458dP69

The latest survey of business leaders also identified the two biggest factors hampering AI adoption in contact centers.

30/07/2025

🏆 It’s that time again!

Nominations are open for the 2025 𝘍𝘪𝘷𝘦9 𝘕𝘦𝘸 𝘌𝘳𝘢 𝘰𝘧 𝘊𝘟 𝘈𝘸𝘢𝘳𝘥𝘴; celebrating our customers who are leading the way in CX innovation.

Five9 customers: Whether you’ve transformed your contact center, empowered your agents, or delivered standout customer experiences, we want to hear your story.

Submissions are due August 15. Winners will be announced at Five9 CX Summit. Learn how to submit your nomination today: https://bit.ly/44Wk526

29/07/2025

AI Agents are reshaping CX with faster, smarter, and more efficient customer interactions.

This Aragon Research report explores why we were named a leader in AI Agents and offers key insights into GenAI, Conversational AI, platform architecture, and emerging agent types so you can choose the right technology partner with confidence.

Explore essential insights from this year’s analysis of AI Agents and their impact on CX:

🔹Trends in GenAI and Conversational AI transforming customer interactions
🔹Core components of an effective AI Agent platform
🔹Overview of emerging AI Agent types and use cases
🔹Why leadership in AI Agents matters for your CX strategy

https://bit.ly/4o7ULO9

28/07/2025

Stuck on an on-prem Avaya contact center? It’s holding you back.

Migrate off Avaya and onto a platform that treats every customer like a priority, with powerful tools for cloud migration, AI, and omnichannel service.

Key benefits:

☑️ 𝗬𝗼𝘂𝗿 𝗰𝗹𝗲𝗮𝗿 𝗽𝗮𝘁𝗵 𝗳𝗼𝗿𝘄𝗮𝗿𝗱: Replicate Avaya user profiles and workflows with automation—no disruption, just momentum.
☑️ 𝗔𝗜 𝘁𝗵𝗮𝘁’𝘀 𝗯𝘂𝗶𝗹𝘁 𝗶𝗻—𝗮𝗻𝗱 𝗯𝘂𝗶𝗹𝘁 𝗳𝗼𝗿 𝘆𝗼𝘂: From live agent coaching to virtual assistants, Five9 makes AI customer service real and scalable.
☑️ 𝗥𝗲𝗮𝗹 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽, 𝗻𝗼 𝗽𝗿𝗲𝗿𝗲𝗾𝘂𝗶𝘀𝗶𝘁𝗲𝘀: Whether you're replacing an Avaya IP Office or Avaya Aura system, we support you, no matter your seat count.
☑️ 𝗕𝘂𝗶𝗹𝘁 𝗳𝗼𝗿 𝘄𝗵𝗮𝘁’𝘀 𝗻𝗲𝘅𝘁: Get omnichannel engagement, CRM integrations, and contact center analytics that work.

Learn more: https://bit.ly/4f83DyZ

28/07/2025

Five9 commissioned Forrester Consulting to conduct a Total Economic Impact™ study and examine the potential return on investment enterprises may realize by deploying the Five9 Intelligent CX Platform.

After investment in the Five9 Intelligent CX Platform, a composite organization representative of interviewed customers significantly improved their operational efficiency, customer experiences, and overall business performance.

Key findings:

✔️ 𝗠𝗼𝗿𝗲 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: Cutting handle time by 120 seconds per call
✔️ 𝗠𝗼𝗿𝗲 𝘀𝗮𝘃𝗶𝗻𝗴𝘀: Saving $5.6M by eliminating legacy systems
✔️ 𝗠𝗼𝗿𝗲 𝗿𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻: Reducing agent turnover by 30%
✔️ 𝗠𝗼𝗿𝗲 𝗰𝗼𝗻𝘁𝗮𝗶𝗻𝗺𝗲𝗻𝘁: Letting AI Agents handle up to 28% of contacts

See how companies benefited from the Five9 Intelligent CX Platform: https://bit.ly/40GDmSy

25/07/2025

Calabrio Evangelist Dave Hoekstra joined us to discuss the future of Agentic AI and its potential impact on the contact center.

From the evolution of AI in CX, Dave shares insights on how organizations are moving beyond the hype to unlock real value.

Learn how Five9 and Calabrio are partnering to help businesses operationalize AI and deliver smarter, more impactful customer experiences.

https://bit.ly/4lq37P5