14/04/2025
๐๐ซ๐ ๐๐ง๐ญ๐ฅ๐ฒ ๐๐ข๐ซ๐ข๐ง๐ : ๐๐๐ฌ๐ค๐ญ๐จ๐ฉ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐๐ฉ๐๐๐ข๐๐ฅ๐ข๐ฌ๐ญ!
Preferably based in ๐๐๐ญ๐ซ๐จ ๐๐๐ง๐ข๐ฅ๐ - Be the hero behind the scenes, ensuring smooth computer operations for our staff. Ready to make a difference in the IT World? ๐๐ฝ๐ฝ๐น๐ ๐๐ผ๐ฑ๐ฎ๐!
๐๐จ๐ ๐๐ฎ๐๐ฅ๐ข๐๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌ:
๐A bachelor's degree in computer science, information technology, or a related field is preferred.
๐๐๐ซ๐จ๐ฏ๐๐ง ๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐ ๐ข๐ง ๐๐๐ฌ๐ค๐ญ๐จ๐ฉ ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ or a related role especially in medical institutions/environment.
๐Strong knowledge of Windows operating systems.
๐Familiarity with Active Directory (Ads, Moves, Changes, etc).
๐Advanced networking and troubleshooting skills.
๐Excellent communication and interpersonal skills.
๐Customer-oriented approach to providing technical support.
๐Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus
๐๐จ๐ ๐๐๐ฌ๐๐ซ๐ข๐ฉ๐ญ๐ข๐จ๐ง
- Attend troubleshooting calls and execute installations, desktop maintenance, repair systems and applications installed on desktops and perform application upgrades when necessary.
- Assess user needs and develop technical solutions on work related issues.
- Document on technical support and business processes.
- Maintenance and troubleshoot end user desktops;
- Install and manage peripheral support devices like printers, scanners, monitor extensions, etc.
- Patch management, optimization, anti-malware, anti-virus.
- Provides support for workstations including network troubleshooting and complex application issues.
- Respond to incidents within SLA or within a timely manner with appropriate level of urgency and follows up with customers on all issues.
- Utilizes Network Monitoring tools to notify Administrators when a problem occurs.
- Support teamโs abilities and functions through positive customer relations.
- Identifies and documents resolutions and openly shares information across the team.
- Working knowledge of managing tickets, follow up actions and close issues.
- Escalate tickets to proper Tier groups within the defined SLAs
- Ability to work in a fast-paced and changing environment, manage user expectations and potential risks.
-Can do multi-tasking and knows how to prioritize tasks accordingly.
-Able to provide updates to supervisor/manger and escalate issues that are out of hand in full details.
-- Responsible for updating, managing, receiving and dispatching of equipment, and track and maintain stocks levels and inventory.
For faster processing, if you're interested, kindly fill out our online application form via this link:
https://docs.google.com/forms/d/e/1FAIpQLSeeA1d_z7Su3lcDTElbUXgJJPSfab5a_iF8SXWYFZy1W-c7ig/viewform
