12/12/2019
[PEPE AND FRIENDS LETTER OF APOLOGY]
With sincere and sorry hearts, we apologize for our shortcomings in delivering appropriate customer communication and delays in order processing. We would like to take this opportunity to ask for your forgiveness and not just to give excuses.
We offer our sincerest apology for the disappointment we have caused you as we ourselves are also very disappointed with how things went. Rest assured, those who have placed their orders up until the deadline which will be tomorrow, December 13, 12:00 nn, will receive a message confirming their decision regarding their orders in light of the recent two-week delay we had.
If you would like to know more details, kindly continue reading.
Pepe & Friends is a business of five University of the Philippines Manila BS Pharmacy (5-year) 2nd year undergraduate students. The business was meant to simply be part of our final requirements for a major subject, Pharm 116: Pharmaceutical Management. Among the groups, we have the least number of members and the business ex*****on time which was actually given to us is only a month. However, even with these circumstances, we acknowledge that these are not reasons for us to fail to deliver what we have promised to offer.
This and the fact that we have disappointed you have led us to reach out and officially apologize.
When we started our online promotion, as students who never actually ran a business before, the demand was more than what we could handle. We never really anticipated that we would receive orders that rapidly as prior to our online post, we were already planning to go door to door in every college of UP Manila because we thought that our products will not gather that much attention or interest. And so when we received your orders, we were overwhelmed which led us to close our forms.
Aside from the academic responsibilities and requirements looming in the distance, we had to deal with the sending of text messages, replying to all your inquiries, and work on the production and supplies all at the same time. Everything was working smoothly until we had a problem on our production.
Iskooler demands time and accuracy on its printing, we give our best to make the sablay designs as aligned as possible, we even work hand in hand with our suppliers in order to assure quality. However, even with these efforts and the amount of time we would really like to devote in order to produce all the tumblers, we simply cannot print when the machine is not functioning well. As we did not desire to give low quality Iskoolers, we gave our suppliers time to fix the machine and so had a time set for everything.
However, because of other technical difficulties, the machine took so much time to be fixed. We apologize as we have failed to update you through everything that has happened as during those times, we were already piled up with our academic loads.
It became an extreme challenge to handle both our academic and business responsibilities. In this regard, we have to admit that we prioritized our acads over the business.
As much as we would want to compensate on our shortcomings as soon as possible, we are constrained because of these issues. We do not take these conflicts as excuses as it is clear for us that we have lacked so much.
With this post, we are reaching out to you and would like to ask if there would be any way for us to make up to you and compensate for our shortcomings.
Truth be told, we never expected the kind of support you have shown us for the past four weeks and for that, we are eternally grateful. Again, we would like to apologize to all of you who we have disappointed these past few weeks.
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