The organization establishes documents and disseminates its Vision and Mission statements to guide its members in the performance of their duties and responsibilities.
The organization’s Top Management also promulgates a Quality Policy to provide direction to its employees with regards to quality, and ensures that this quality policy is understood, implemented and maintained at all levels in the organization. To do this, he/she shall ensure that this quality policy…
1. is appropriate to the purpose of the organization,
2. includes a commitment to comply with requirements and continually improve the effectiveness of the quality management system,
3. provides a framework for establishing and reviewing quality objectives,
4. is communicated and understood within the organization by explaining the meaning and importance of this quality policy to all employees of the organization and initiating the posting of copies of the Quality Policy at strategic locations in the company’s premises, and
5. is reviewed during Management Review meeting for continuing suitability.
VISION
Ohana Diagnostic Center is the medical clinic of choice of both land-based and sea-based Overseas Filipino Workers in the conduct of pre-employment medical examination services by consistently providing quality services on a cost-effective basis.
MISSION
Ohana Diagnostic Center shall consistently render quality pre-employment medical examination services to land-based and sea-based workers complying with the required national and international medical standards, and through the implementation of an internationally-recognized quality management system.
QUALITY POLICY
Ohana Diagnostic Center shall provide quality pre-employment medical examination(PEME) services in accordance with existing statutory and regulatory requirements, through the implementation of an internationally-recognized quality management system.
The medical and diagnostic center shall ensure compliance to said quality management system and regularly review its activities to attain improved effectiveness according to the changing needs of land-based and sea-based clients.
ORGANIZATIONAL HISTORY
Ohana Diagnostic Center was born out of the desire of its owner to be of service to the ever-growing number of Overseas Filipino Workers(OFWs), both land-based and sea-based. The organization was then formally organized and immediately prepared the necessary papers to attain the needed licenses/permits/accreditations.
The clinic’s management aim to provide high-quality and reliable medical healthcare services, at competitive price and geared towards total customer/client satisfaction on services rendered. The clinic employs a pool of highly qualified and service-oriented medical professionals and staff, and implements the prescribed standards for medical clinics.
Once it attains the required accreditation with the Department of Health’s Health Facilities and Services Regulatory Bureau, the clinic’s Management and Staff shall exert all-out efforts to pursue its short-term goals and implement its long-term business plans in the pursuit of its aim of providing the required medical/ tests/ examination in the service of both land-based and sea-based Overseas Filipino Workers and other clients.
Eventually, the clinic aims to implement an ISO 9001-based quality management system (QMS) geared towards the attainment of certification to the internationally-known ISO 9001 Standard.
The organization shall also formulate its quality objectives which shall include those needed to meet the requirements for its services, and shall be measurable and consistent with its quality policy, as follows:
QUALITY OBJECTIVES
· 100% compliance to statutory and regulatory requirements for Medical Clinics
· 90% or more “Satisfactory” (or better) rating based on customer/client feedback
· Delivery of Pre-employment Medical Examination (PEME) results/certificate within 24 to 36 hours after completion of PEME package or issuance of results of special tests, if any
· Not more than one(1) repatriation per year of Client previously classified as “Fit to Work”
Top Management shall ensure that the resources needed to achieve the above quality objectives are identified and planned, and shall ensure that quality objectives are also established at relevant functions and levels within the organization. The department/sectional quality objectives are filed in the respective departments/sections.
Top Management shall ensure that in the planning of quality management system to meet requirements, the attainment of quality objectives is included. Relatedly, a Quality Plan is prepared, documented and properly filed. Said quality plan also describes how the statutory and regulatory requirements for quality of the services provided will be met.
