What are the opening hours?

Monday 8:30am - 5:30pm Tuesday 8:30am - 5:30pm Wednesday 8:30am - 5:30pm Thursday 8:30am - 5:30pm Friday 8:30am - 5:30pm

Caritas Health Shield

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Caritas Health Shield

CARITAS HEALTH SHIELD is one of the more prominent leaders in the challenging arena of Health Care m

02/09/2025

Advisory: No Fees for Filing Claims
As of 22 August 2025
It has come to our attention that there are certain persons offering their services for a fee to file your benefits claims with Caritas Health Shield.
PLEASE BE INFORMED THAT CARITAS HEALTH SHIELD:
• DOES NOT CHARGE fees for the filing and processing of claims;
• DID NOT AUTHORIZE any person to collect fees on its behalf for the filing or processing of claims; and
• FILING OF CLAIM(S) with Caritas Health Shield is FREE OF CHARGE.
MOST IMPORTANTLY, please refrain from divulging any personal information to persons claiming to be Caritas Health Shield representatives.
If you encounter such unscrupulous persons, please report the matter immediately to the Customer Relations Department ASAP.

22/08/2025

Please be informed that the Insurance Commission has placed Caritas Health Shield, Inc. under liquidation effective 18 August 2025.

11/12/2023

Effective December 4, 2023, you can now email your PTV requests! PTV filing made easy!

Filing of Plan Termination Value (PTV) via email

1. Go to www.caritashealthshield.com.ph
2. Click Contact Us
3. Go to Select Subject and choose Plan Termination Value (PTV)
4. Download and Print Application Form for PTV (click the link)
5. Fill out the form.
6. Prepare a letter of request of your intention to file for PTV.
7. Email the following together with the Application Form for PTV and your letter in PDF or JPEG format at ptvclaim@chs.com.ph

• Photocopy of Policy Contract
• Photocopy of Membership ID Card or Green Card
• Photocopy of Certificate/Notice of Full Payment (for Fully Paid plans only)
• Photocopy of two (2) valid government IDs with three (3) fresh specimen signature

8. All successful PTV requests sent through email shall be duly acknowledged.
9. Should you have other concerns, please contact Customer Relations at
• (02) 8635-7150 (landline) and at
• 0945-3694376 (mobile)

Address

97 E. Rodriguez Sr. Avenue
Quezon City
1113

Opening Hours

Monday	8:30am - 5:30pm
Tuesday	8:30am - 5:30pm
Wednesday	8:30am - 5:30pm
Thursday	8:30am - 5:30pm
Friday	8:30am - 5:30pm

Telephone

+63286357100

Website

http://www.caritashealthshield.com.ph/

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