11/12/2023
Effective December 4, 2023, you can now email your PTV requests! PTV filing made easy!
Filing of Plan Termination Value (PTV) via email
1. Go to www.caritashealthshield.com.ph
2. Click Contact Us
3. Go to Select Subject and choose Plan Termination Value (PTV)
4. Download and Print Application Form for PTV (click the link)
5. Fill out the form.
6. Prepare a letter of request of your intention to file for PTV.
7. Email the following together with the Application Form for PTV and your letter in PDF or JPEG format at ptvclaim@chs.com.ph
• Photocopy of Policy Contract
• Photocopy of Membership ID Card or Green Card
• Photocopy of Certificate/Notice of Full Payment (for Fully Paid plans only)
• Photocopy of two (2) valid government IDs with three (3) fresh specimen signature
8. All successful PTV requests sent through email shall be duly acknowledged.
9. Should you have other concerns, please contact Customer Relations at
• (02) 8635-7150 (landline) and at
• 0945-3694376 (mobile)
