25/04/2024
Payment-Related Common Questions:
What is penalty?
This is additional charges added to monthly payment if the buyer failed to pay on given due dates.
For memorial accounts - this is equivalent to 4% of monthly down payment/amortization.
For residential accounts - this is equivalent to 2% of monthly down payment/amortization.
What is Grace Period?
San Jose Memorial accounts are given an additional one-month allowance to pay their due dates without penalties. Meaning, if your due date is January 1 then you can settle it until February 1 without penalty. But if your due date is December 1 and you pay it on January 2 because January 1 is holiday, then there is a penalty to be charge because the given grace period is one month only, regardless if is holiday or not.
San Jose Residential accounts are only free of penalties if the due dates are holidays.
What is interest?
The amount that is inclusive on buyers' monthly amortization depending on the terms signed by the buyer. If the buyer has a short term contract or has a 4-year term or less, then no interest shall be imposed to a buyer, resulting to a lower monthly amortization than those buyers with longer contract. This is computed as outstanding balance multiplied by interest rate then divided by 12 months.
Interest Waiver?
If the buyer will make an advance full payment on or before the next due date, then all the interest on buyers' ledgers will be waive, so the buyer can pay only the remaining principal balance.
What is Summary of Payment (SOP)?
It is the breakdown of collections received from the buyer starting from the reservation fee up to the last payment made. This includes receipts date, collection receipts number, and amount collected on each payment made.
What is Statement of Account (SOA)?
This is the amount need to settle by the buyer upon lapses on due dates, following the outstanding balance after settlement. If no lapses appeared, then only the remaining balance amount will reflect on the issued SOA.
How to know if the account is already fully paid?
You may request a copy of your SOA thru this page and if the admin says that you don't have a remaining balance on our ledger (but still subject for audit) then you may go to branch office for the process of the title/DOAS/COPC/COO.
How to know the refundable amount?
We cannot give you any figure unless it is already audited and approved. All the copies of approved refunds may claim at the branch office. All the needed requirements, concerns or follow ups may also ask the person-in-charge in the branch office or you may email this customerservice@snrdc.com for your convenient.
What is delinquent account?
All the buyers with 3 months or more delayed in payments will received a notice of cancellation of contract. And all the concerns regarding this delinquency are settled on branch office. Any follow ups can email to customerservice@snrdc.com.
Why it took 2-3 weeks to received an original copy of receipts?
All the preparation, checking and issuance of collection/official receipts are made in SNRDC Head Office located in Calamba Laguna. After that, it will be transmitted to LBC to deliver to branch office (Bulacan).
How to know if the payment made thru online is correct?
It is important to double check all the details inputted before proceeding to payment to avoid unknown payments or delayed issuance of your official/collection receipts. Be sure to get your account number thru this email payment.center@snrdc.com.
What are the available mode of payments?
You may pay thru SM, Metrobank, GCash/EC Pay or Palawan Pay. Take note that we are not accepting cash and checks anymore.
I hope that we answered your concerns regarding payments.
Thanks everyone!
