This page is our telehealth outreach initiative to extend healthcare access by delivering remote and virtual voice/ video call consultations to you in the safety of your home. A: Yes, choosing free medical consultation when booking your appointment means you will receive the consultation at NO COST. There are no hidden charges and no restrictions on the number of times you can avail of a free consultation. Best of all, whether you choose free or premium consultation you will be treated with the same level of care and respect, without any bias or judgment. Q: Why do you offer consultations for free when others charge a lot of money? A: We believe health care should be equitable and accessible to all and we take pride in being able to offer high-quality medical consultation free of cost to anyone who wants it. Q: How is the consultation delivered? A: The consultation is delivered online using the voice or video calling features available in WhatsApp, Viber, Skype, or similar apps. So far, we have tested many such apps and are satisfied that the communication is encrypted to ensure that our patients would always have a secure and private experience. Moreover, the online method of consultation ensures that our patients can get to us quickly and receive timely consultations, in the safety of their homes, without any unnecessary travel or costs. Q: Can I consult you for condition X? A: You can consult us for any illnesses for which you generally visit your family doctor or general practitioner (GP). These include a large variety of medical conditions from common health problems to acute and chronic conditions in children, adolescents, young people, or older adults. We also deal with day-to-day problems involving genetics in primary care, maternal health, gynecology, men’s health, sexual health, behavioral issues, and mental health problems. If in doubt whether we can deal with your specific condition you can book a free appointment with us at no cost to you. Please know that online consultation is not appropriate for emergencies and in an emergency you must go to the nearest hospital without delay. Q: Is patient information confidential? A: As a rule, full patient confidentiality is maintained as it is the patient’s right and we completely adhere to the industry’s best practices. There are certain exceptions to this rule as prescribed by the law, however as long as we are convinced that keeping patient information confidential does not pose a risk to anyone’s life or health, we would not share your information with anyone. If in exceptional circumstances, we ever need to disclose information about you, it would be done strictly in compliance with the law, medical regulations, and industry’s best practices. Q: I took your consultation and want to give my feedback. A: Thank you for considering giving us feedback. You can share your opinion about us by anonymously completing a survey. You will not be asked your name or personally identifying information and your identity will therefore remain confidential. For patient feedback survey, please visit rebrand.ly/patient-feedback. Q: My question is not answered. A: Please send us your question by messenger and we shall get back with a reply as soon as we can.
