14/07/2021
𝗝𝗼𝗯 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻
We operate an established NJ based medical billing company looking for well-versed individuals who can multi-task and cover the aspects of the Customer Service & Sales Representative position.
𝗝𝗢𝗕 𝗦𝗨𝗠𝗠𝗔𝗥𝗬:
The Customer Service & Sales Representative shall embody the Company’s core values in all aspects of the customer service processes.
Our objective is, as individuals and as a team, to reach and exceed our clients’ goals. He/She shall be responsible for achieving assigned monthly/quarterly/yearly sales objectives representing one or more of the company’s product offerings in a named account and geographic territory.
𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 𝒊𝒏𝒄𝒍𝒖𝒅𝒆, 𝒃𝒖𝒕 𝒏𝒐𝒕 𝒍𝒊𝒎𝒊𝒕𝒆𝒅 𝒕𝒐:
For Support
· Professionally representing our firms when providing support to our clients
· Receiving, documenting, and transferring to the appropriate department all support queries which cannot be solved at first contact.
· Follow up on internal departments and external entities to solve promptly and with quality customer support queries
· Obtain positive reviews and feedbacks at the closure of all support interactions
· Communicating on a regular basis with internal teammates and management to ensure support KPIs are achieved on a planned and consistent basis
· Training and mentoring new hires as the department grows
For Sales
· Generating new customer base while retaining current customers
· Presenting promotions while demonstrating outstanding product knowledge
· Assisting customers in the purchase of products and services
· Building relationships and establishing rapport with potential customers
· Sourcing and identifying opportunities to sell solutions into net new and/or existing customers in the assigned geographic territory
· Making initial contact with prospective clients and managing customer relationships until ex*****on of contract
· Identifying cross-selling opportunities within accounts
· Regularly scheduling virtual client meetings or face to face if necessary to follow up on new business opportunities and re-presenting to existing clients the industry changes regarding products or services
· Continually growing revenue base in the assigned geographic territory
· Conducting sales presentations as necessary
· Collaborating with other sales channels and account management
· Communicating on a regular basis with internal teammates and management to ensure business growth goals are achieved on a planned and consistent basis
· Training and mentoring new hires as the department grows
𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧 & 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞:
· High School Diploma or GED required
· Preferred Bachelor’s Degree or equivalent experience
· Preferred customer support/sales of healthcare RCM services or technology sales experience
· Preferred medical billing & collection knowledge and experience
· Preferred to be able to demonstrate sales track record, new sales track record & proven quota performance
· Preferred Experience prospecting new business opportunities, new market development, and upselling existing clients
· Preferred Experience selling into the healthcare market
𝑨𝒅𝒅𝒊𝒕𝒊𝒐𝒏𝒂𝒍 𝑷𝒓𝒆𝒇𝒆𝒓𝒓𝒆𝒅 𝑺𝒌𝒊𝒍𝒍𝒔 𝒂𝒏𝒅 𝑹𝒆𝒒𝒖𝒊𝒓𝒆𝒎𝒆𝒏𝒕𝒔
· Requirement for Customer Support: Fluent in oral and written Spanish in addition to English
· Strong interpersonal and communication skills
· Knowledge of medical billing/collection practices
· Knowledge of computer programs
· Skill in answering a telephone in a pleasant and helpful manner
𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐄𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭:
Engaging, positive, supporting, organized environment.
𝑴𝒐𝒏-𝑭𝒓𝒊 9:00 𝒂𝒎 - 5:30 𝒑𝒎
𝗣𝗵𝘆𝘀𝗶𝗰𝗮𝗹 𝗗𝗲𝗺𝗮𝗻𝗱𝘀:
It requires sitting and standing associated with a normal office environment.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills, and working conditions may change as needs evolve
𝐂𝐨𝐦𝐩𝐞𝐧𝐬𝐚𝐭𝐢𝐨𝐧:
• The pay rate and compensation structure will be finalized in the offer letter for the chosen candidates. The pay rate advertised may be used as a reference.
• Starting at $2,300.00 per month base compensation
• Supplemental Pay: Bonus production pay, Sales Commission pay
• Benefits: 401(k), Employee assistance program, Employee discount, Health insurance, Health savings account, Paid time off, professional development assistance.
𝗝𝗼𝗯 𝗧𝘆𝗽𝗲𝘀: Full-time, Part-time, Temporary, Internship, Contract
Disclaimer:
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills, and working conditions may change as needs evolve.
if the chosen candidate(s) do not meet the knowledge or experience required for this position, a conditional employment agreement may be offered.
𝗖𝗢𝗩𝗜𝗗-𝟭𝟵 𝗖𝗼𝗻𝘀𝗶𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀:
In response to the Coronavirus outbreak, the company has taken all necessary safety precautions to maintain its operation.
