07/12/2023
We are delighted to share the outcomes of our recent insights from Marketii, our CX research partner, for the period of July-September 2023. our engineer performance has not only met but exceeded customer expectations, with an impressive 97% satisfaction rate. Equally noteworthy is our call phone support, which stands at 95%. We have achieved a flawless 100% customer satisfaction in Preventive Maintenance services, a clear indication of our commitment our customers. Our field service engineers have played a pivotal role with their exceptional scores, demonstrating technical prowess and timely responses that underscore our dedication to excellence. 78% of our customers express a strong inclination to recommend our services to colleagues and friends. These outstanding ratings are a direct result of the efficiency and quality of service and the prompt, accurate responses from our customer support team. At Tosoh Service Team, we maintain a continuous and collaborative communication with our customers to ensure a thorough understanding and meet their evolving needs. The importance of the health of a patient is vital, and our technicians are keenly aware of the critical role played by efficient and secure instruments. A sincere and profound thank you to our customer service team members for their unwavering dedication and precision in addressing Tosoh customers' needs!
