Infermedica

10/02/2026

In Australia in 2021–22, one-third of ED patient presentations were for lower urgency needs which could have been managed in a primary care setting or by self-care.

Our latest study of 1.55 million healthcare encounters shows that Infermedica’s virtual triage helps patients make the right care decisions. After using the system, the share of patients intending to visit the ED dropped from 36.7% to 24.6%.

That’s thousands of patients redirected to the right level of care, helping to:

✔️ Ease overcrowding in emergency departments
✔️ Ensure timely access for those who truly need urgent care
✔️ Improve overall healthcare system efficiency

Virtual triage isn’t just convenient, it’s smarter care for everyone.

Download the study summary: https://pr.infermedica.com/4r6rGnn

21/01/2026

Say goodbye to uncertainty.

With Care Navigation Mapping, patients know exactly where to go and what to do next. Built on Infermedica’s five-level triage, it guides users to the right service or specialist, reducing confusion and delays.

One study shows a 99.6% reduction in uncertainty when using Infermedica solutions—so patients feel confident and supported every step of the way.

Get in touch to learn how to map your users to the right care, every time: https://hubs.ly/Q03_G0FP0

19/01/2026

What happens when virtual triage is implemented at a national scale?

Our latest paper, in pre-proof awaiting publication, analyzed 1.55 million healthcare encounters from a nationwide virtual triage implementation.

The results show the transformative impact of AI-powered triage:

✔️ Near-elimination of patient uncertainty, dropping from 43.2% to 0.2%
✔️ Reduced intent to visit Emergency Departments, easing pressure on in-person services
✔️ Increased adoption of virtual and alternative care pathways, including virtual ED and urgent care
✔️ Support for patients outside clinic operating hours, improving access and continuity of care

Together, these outcomes demonstrate how virtual triage can serve as a scalable digital front door—guiding millions of patients to the right care, at the right time, in the right setting.

📖 Read the full study to explore the complete findings: https://hubs.la/Q03_gwP_0

09/01/2026

Looking to implement virtual triage on a national scale?
Watch this 7-minute presentation, now available on YouTube.

In this session, Piotr Orzechowski shares how Infermedica’s partnership with Healthdirect Australia helps 26 million Australians receive the right care, at the right time.

This large-scale virtual triage implementation addresses some of healthcare’s most common challenges:

‼️ Increasing pressure on GP surgeries
‼️ ED overutilisation
‼️ Growing patient expectations to play an active role in managing their health

The model combines two complementary pathways:
🔹 A self-assessment symptom checker
🔹 A nurse advice line

Real-world impact at scale:

✅ 71% increase in self-assessment completion rates
✅ 55% of patients with ED intention redirected to lower-acuity care settings
✅ 46% reduction in overtriage compared to the legacy system.. and many more stats in the presentation!

How is this achieved?

Watch the full presentation from the GIANT Health Event on YouTube.
▶️ https://pr.infermedica.com/49cpiVv

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

10/12/2025

Patient engagement begins long before appointment bookings, reminders, follow-ups, or even education.

It starts the moment a patient feels a symptom and wonders what to do next.

That’s the gap AI-driven triage fills.

➡️Clear guidance
⏲️Fast access
📍Seamless navigation
🤝 Real patient confidence

In our latest blog, we follow fictional patient Maya through her care journey—from initial symptom to visit, follow-up, and even preventive care.

It’s a look at how AI triage transforms uncertainty into action and why it’s essential for modern patient engagement.

Read the full story 👇
https://hubs.la/Q03XBw9N0

05/12/2025

Throwback to October at 🎥—our CEO, Piotr Orzechowski, in conversation with Ian Khan!

In this video, Piotr shares how Infermedica is using AI to make healthcare more efficient, safe, and patient-centered, guiding millions and supporting clinicians worldwide.

Watch on YouTube: https://pr.infermedica.com/48zIECn

Join Ian Khan at HLTH2025 as he speaks with Piotr Orzechowski, Founder & CEO of Infermedica, a global leader in AI-powered medical triage and clinical decisi...

28/11/2025

AI is reshaping patient engagement by enabling smarter symptom checks, virtual triage, and 24/7 support for better healthcare experiences. Discover how insurers, providers, and telemedicine platforms are using AI to connect with patients like never before. Read more and share your thoughts! 👉 https://hubs.la/Q03W19L30

11/11/2025

🚀 The future of healthcare is smarter, faster, and more human-centred than ever. Our latest blog post dives into how virtual triage and care navigation software are transforming patient journeys by merging AI precision with the irreplaceable human touch. 🧠❤️

Have a read here: https://pr.infermedica.com/3LwjVqU

15/09/2025

We've achieved MDR Class IIb certification for our Medical Guidance Platform with zero non-conformities!

This is more than a regulatory milestone—it’s a validation of the standards we uphold every day:

✅ Patient safety
✅ Clinical reliability
✅ Commitment to quality at every step

A huge thank you to the TÜV NORD Polska team for their thorough evaluation and support, and to our own teams whose dedication made this achievement possible.

For our partners and clients, this means even greater confidence that Infermedica’s solutions meet the strictest MDR regulation requirements and are trusted to support critical healthcare decision-making in the European markets.

Together, we’re raising the standard for safe, AI-powered medical guidance.

07/08/2025

In this peer-reviewed study, 30% of virtual triage users reported having obese/overweight status.

People with obesity are more likely to report specific health issues, making it essential for triage solutions to recognize related risks and ensure patients are directed to the right level of care.

New findings highlight the important role that Infermedica’s virtual triage plays in identifying and tracking conditions associated with obesity.

Download the summary: https://pr.infermedica.com/41uh9Hy

12/05/2025

Since 2012, Infermedica has combined medical expertise with AI to help healthcare organizations guide patients and members to the right care—efficiently, safely, and at scale.

Our clinically validated solutions power self-service symptom assessment, nurse call center triage, patient intake, and post-triage follow-up. With Medical Device certification in many regions, we are trusted by healthcare innovators worldwide.

Join us in making healthcare accessible, affordable, and convenient for everyone.

👉 Visit our website to learn more: https://infermedica.com