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Infermedica

Digital health leaders—Medical Guidance Platform offers healthcare solutions from symptom to outcome

Infermedica is a global health tech company established in 2012. Its symptom checker and virtual triage tools provide accurate and efficient care to patients and members by helping them understand their symptoms and navigate complex healthcare systems to find the right level of care at the right time. Currently used by over 100 organizations in more than 30 countries and 24 languages, Infermedica’s symptom checker has performed more than 23 million health checkups to date. Infermedica tools are developed and maintained by a team of over 40 doctors, who have contributed over 140,000 physician work hours to ensure medical accuracy. Infermedica modules are certified Medical Devices in the EU and compliant with HIPAA and GDPR standards. Find out more at infermedica.com

Also check out Symptomate, our consumer-facing symptom checker. Available for free use on both mobile and web at symptomate.com

07/08/2025

In this peer-reviewed study, 30% of virtual triage users reported having obese/overweight status.

People with obesity are more likely to report specific health issues, making it essential for triage solutions to recognize related risks and ensure patients are directed to the right level of care.

New findings highlight the important role that Infermedica’s virtual triage plays in identifying and tracking conditions associated with obesity.

Download the summary: https://pr.infermedica.com/41uh9Hy

12/05/2025

Since 2012, Infermedica has combined medical expertise with AI to help healthcare organizations guide patients and members to the right care—efficiently, safely, and at scale.

Our clinically validated solutions power self-service symptom assessment, nurse call center triage, patient intake, and post-triage follow-up. With Medical Device certification in many regions, we are trusted by healthcare innovators worldwide.

Join us in making healthcare accessible, affordable, and convenient for everyone.

👉 Visit our website to learn more: https://infermedica.com

08/04/2025

🚀 Big news! We’re thrilled to introduce Conversational Triage, the first patient navigation tool to integrate Large Language Models (LLMs) with Bayesian Models!

In our latest article, written by our CEO Piotr Orzechowski, we break down:

🔹 What Conversational Triage is and how it enhances patient-provider interactions by allowing natural conversation
🔹 How it compares to other AI chatbots like GPT-4o (hint: it’s built for clinical accuracy)
🔹 The real-world impact—validated via a usability study
🔹 Current limitations and what’s next, including regulatory milestones

Be among the first to explore this innovation—read the full article now: https://infermedica.com/blog/articles/launching-conversational-triage

20/03/2025

With the help of Infermedica's AI-powered solutions, Healthdirect is making healthcare navigation simpler, faster, and more effective for up to 26 million Australian citizens.

💡 Want to learn more about clinically validated tools for Public Health and Government healthcare systems?

👉 Visit our Public health and government webpage: https://infermedica.com/industries/public-health-and-government

18/03/2025

New peer-reviewed research! 🚨

Our latest scientific paper investigates the reporting of mental health symptoms following the onset of the Russia-Ukraine conflict.

It begs the question of how virtual triage technology, like Infermedica's, can enhance the detection of mental health symptoms and accelerate care referral.

Download the report summary to learn more:https://contact.infermedica.com/hubfs/publications/Ukraine%20War%20Mental%20Health-IJH-One-pager-Feb_2025.pdf

14/01/2025

Did you know that Infermedica’s symptom checker covers 60+ mental health conditions? For adults and pediatrics, our digital solutions help bridge the gap in mental health care access and guide members to the care they need.

Our recent study into mental health reporting during the pandemic showed the following results:

📈160% surge in virtual triage usage from the pre-pandemic to post-vaccine period, highlighting the growing reliance on digital health tools.
🧠 20% of users reported experiencing at least one mental health symptom, emphasizing the critical role of virtual platforms in mental health care.
✅ Virtual triage proved effective in detecting and referring mental health issues, showcasing its scalability for early intervention and care.

Improve access to mental health services for your members.

Discover Infermedica Triage: https://pr.infermedica.com/4j7yo8S

21/11/2024

How can digital healthcare tools help during healthcare crises? This peer-reviewed study shows how the COVID-19 pandemic significantly influenced pregnant women's use of virtual triage, with a 213% rise in usage during the first six months of 2020.

See how virtual triage increased access to health information during the pandemic with our latest report: https://pr.infermedica.com/4fBO6ag

07/10/2024

Virtual triage has value for members and health plans. We’ve done our research.

Virtual triage guides members to the right care at the right time.

The average cost of treating primary care conditions in an emergency department in the US is $530– 2,032. In comparison, a visit with the same clinical presentation to a primary care physician’s office costs $167.

Yet, we know that 74% of members don’t know the right level of care for their needs.

With help from a virtual triage symptom checker:
✅ 35% of patients chose a different care setting from their initial intent
✅ 26.7% of patients managed their conditions through self-care without further healthcare interactions
✅ 53.5% of patients complied with a de-escalation of care-setting

Our team of experienced doctors and medical experts regularly study the impact of our virtual triage symptom checker and present their findings in peer-reviewed journals.

Read the full study and download summaries: https://pr.infermedica.com/4dCPffK

04/09/2024

"Australia has a unique health system and people who are new to the country, particularly those familiar with vastly different health systems, may find our system difficult to navigate or not know the most appropriate place to access care,” says Dr. Robert McGrath, Chief Medical Officer at nib Group.

Because of this, nib decided to look for new ways to better support their incoming international members in navigating Australia's healthcare system.

With the support of Infermedica’s symptom checker, nib directed 85% of members to non-urgent care, and 42% of recommended GP visits could be done via telemedicine.

Discover more about Infermedica for nib in this case study: https://hubs.la/Q02Nzm8T0

23/08/2024

See how Techniker Krankenkasse leveraged the power of our AI-driven symptom checker and virtual triage to engage, satisfy, and partner with their members! Discover the results in this case study: https://hubs.la/Q02MkSyD0

22/08/2024

How can virtual triage influence patient care-seeking behavior and ease the strain on healthcare systems?

Our latest blog outlines compelling results from recent peer-reviewed research showcasing just how effective virtual triage can be in:

- increasing access
- changing patient behavior
- improving care navigation
- boosting patient satisfaction
- reducing healthcare costs

Read the full article: https://hubs.la/Q02M97VM0

08/08/2024

Collaboration is the key to success! Using Infermedica’s symptom checker and virtual triage, TK was able to influence its members’ care-seeking behavior by offering clinically validated recommendations.

✅Members checked their symptoms quickly and conveniently.
✅Members were very satisfied
✅Members stated they were likely to use the symptom checker again

Read the case study: https://pr.infermedica.com/4dBqIrQ

Meet your members' expectations by offering digital solutions that give access to healthcare information and help them find the right care at the right time.

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Wroclaw

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https://infermedica.com/

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