The VA Caribbean Healthcare System provides services to a population of 150,000 Veterans in Puerto Rico and the U.S. In FY 2008, the VA Caribbean Healthcare System registered 66,955 unique patients with 11,428 inpatient treated and provided 927,072 outpatient visits at all clinic areas in Puerto Rico and the U.S. Community-Based Outpatient Clinics
In addition to our main facility in San Juan, we offer services in two *multispecialty clinics and four community-based outpatient clinics (CBOC). These clinics are located in:
Arecibo
Mayagüez
Guayama
Ponce*
St. Thomas
Utuado
St.John
Comerio
Vieques
17/12/2025
A meaningful upgrade for safety and service at the VA Caribbean Healthcare System.
Our VA Police Service is now equipped with new electric three-wheel scooters—enhancing mobility, visibility, and response across our campus to better serve Veterans, staff, and visitors.
This important investment reflects the commitment of leaders who listen and act, including Acting Deputy Director Jaime E. Marrero, P.E., and Chief of Police Eric E. Lopez Diaz, whose support helps ensure our officers have the tools they need to deliver safe, responsive, and Veteran-centered service.
We are grateful to our dedicated VA Police Force and to the leadership that continues to strengthen safety, readiness, and the overall experience for the Veterans we proudly serve.
16/12/2025
Veteran Service Fair in Utuado – A Meaningful Impact for Our Community
We are proud to share the success of our recent Veteran Service Fair in Utuado, where Veterans and their families connected directly with essential VA benefits and resources they have earned through their service. Services included access to health care programs, claims assistance, burial and memorial benefits information, and confidential counseling support.
In addition, our Education Service provided CPR training to local nurses and VA staff, strengthening emergency readiness and reinforcing our shared commitment to quality, Veteran-centered care across the region.
Thank you to everyone who participated and partnered with us to make this outreach effort impactful. To our Veterans and their families: your service matters, your well-being matters, and we remain committed to supporting you today and into the future.
12/12/2025
Exciting News!
Today, Dr. Antonio Sánchez, Executive Director (CEO) of the VA Caribbean Healthcare System, along with Mrs. Enid Inalbis Ortíz Rodríguez, Administrator of "Corporación del Fondo del Seguro del Estado (CFSE)" signed the National Disaster Medical System (NDMS) Health Care Facility/Partner Memorandum of Agreement (MoA) for Definitive Medical Care.
Dr. Sánchez and Mrs. Rodríguez have agreed to ensure coordinated efforts for the transportation, admission, treatment, discharge, and return of patients during community disasters or military contingencies. This agreement highlights the VA’s “Fourth Mission” to enhance national preparedness for emergencies and disasters, ensuring continued service to Veterans while supporting emergency management and public safety.
11/12/2025
Did you know that Veterans are eligible for VA burial benefits? These include burial in a VA national cemetery, a government-furnished headstone or marker, a burial flag, and perpetual gravesite care at no cost.
Learn more about VA benefits and eligibility: https://www.cem.va.gov/veterans-and-families
10/12/2025
Your Voice.Your Care. Your Feedback Matters.
Did you recently receive a SHEP (Survey of Healthcare Experiences of Patients) in the mail? If so, we encourage you to complete it!
Your feedback helps us improve your Primary Care experience—whether it’s easier appointment access, better communication with your care team, or more support managing your health.
Every response helps us provide the highest quality care to Veterans like you.
Thank you for your voice and your service.
Dr. Omayra Cruz - Rodriguez
Associate Chief of Staff for Primary Care Services
05/12/2025
🎄Employee Appreciation Holiday Lunch 2025! ✨🎄
Today we celebrated the incredible team that makes VA Caribbean Healthcare System shine every day! From joyful smiles and festive cheers to creative ugly sweaters, our employees brought holiday spirit and unity to life. ❤️
Thank you to every staff member for your dedication, compassion, and service to our Veterans.
You are the heart of VACHS—and today, we proudly celebrated YOU!
04/12/2025
Plan Today, Honor Forever. Whether choosing a VA national cemetery or a private cemetery, VA burial and memorial benefits are available to Veterans.
Learn more about these benefits and eligibility: https://www.cem.va.gov/veterans-and-families
02/12/2025
Join us on an extraordinary journey!
Tropical Journey 2025 - The Last Dance" showcases our unwavering commitment to safeguarding our veterans, their families, and our dedicated employees. Watch as Mr. Cosme C. Torres, Area Emergency Manager, leads this impactful exercise at the VA Caribbean Healthcare System, Puerto Rico.
Together, we refine our emergency operations and build resilient communities. Thank you to all partners and supporters!
02/12/2025
With 20 new U.S. Department of Veterans Affairs health care clinics opened since January, we’re expanding access to ensure Veterans get the health care choices they’ve earned. And when eligible Vets can’t come to us, we’ll pay for them to see a non-VA provider.
01/12/2025
The holiday season means an increase in online shopping and purchases. Cyber Monday and year end gift giving often bring about opportunities for scammers to use distractions to target Veterans and their loved ones.
Bad actors often create fake retail websites, pop-up online stores, or pose as sellers offering discounted merchandise. Victims may make purchases and will either receive counterfeit and low-quality items, or the products will never arrive. Scammers may also steal credit card information that was entered for the purchase.
Veterans who suspect they have experienced fraud can find out more and report to the appropriate agency at VSAFE.gov or calling 833-38V-SAFE.
28/11/2025
28/11/2025
Tu voz. Tu cuidado. Tu opinión importa.
¿Recibiste recientemente la encuesta SHEP (Encuesta sobre la Experiencia del Paciente) por correo? ¡Te animamos a completarla!
Tu opinión nos ayuda a mejorar la atención en Cuidado Primario—ya sea para facilitar tus citas, mejorar la comunicación con tu equipo médico o apoyarte mejor en el manejo de tu salud.
Cada respuesta nos ayuda a brindar atención de la más alta calidad a Veteranos como tú.
Gracias por tu voz y tu servicio.
Dr. Omayra Cruz - Rodriguez
Associate Chief of Staff for Primary Care Services
Sé el primero en enterarse y déjanos enviarle un correo electrónico cuando VA Caribbean Healthcare System publique noticias y promociones. Su dirección de correo electrónico no se utilizará para ningún otro fin, y puede darse de baja en cualquier momento.
Our New Mission, Vision, High Reliability Organizational Pillars and Goals | 2019 – 2024
The VA Caribbean Healthcare System’s Strategic Plan is a transformational process and roadmap to guide our efforts towards becoming a High-Reliability Organization (HRO) and incorporating HRO tenants into our culture and service delivery: Leadership Commitment, Safety Culture and Continuous Process Improvement. Our strategic plan will guide us in creating lasting change in how we ultimately serve our Veterans, their families, caregivers, survivors, and our communities. Our driving forces are the Four Statutory Missions of the VA: Healthcare, Education, Research, and Emergency Management.
In addition, we will embrace and incorporate VA Secretary Wilke’s four priorities into our strategic planning process: Customer Service, MISSION Act, the New Electronic Health Record (EHR), and VA Business Systems Transformation. An integral component to our success, past-present-future will be our employee’s engagement. To quote VA Secretary Wilke, “Transformation will be evidenced by an empowered VA workforce ably serving Veterans in the field with world-class customer service and improved Veteran outcomes.” In the coming days, we will also be highlighting the great work of our employees, how leadership is responding to the 2019 All Employee Survey (AES), and how we as a health system translate feedback of our employees into actions and results.
I am looking forward to the future of our VA Caribbean Healthcare System, with the ultimate goals to be the healthcare destination of choice for our Veterans, provide world class customer service and to be the “Best Place to Work” for our employees.
