27/10/2020
For people who have been approached to buy any coupons from , or order their tingkat, I strongly urge you to reconsider.
Context of the story:
A few weeks back, a person came to our unit and tried to sell us the coupons from Ohana By Adam's Corner, and pitched that we should support our local businesses. So my auntie purchased them.
On 25 Aug 2020, we decided to redeem the coupons for our lunch. We assumed that it's going to be how you order food through Grab and FoodPanda right ? So we placed our order at 11.17 hoping that it can be delivered by 12.30pm.
We noticed that something is wrong when we have not received any acknowledgement note from them 12.30pm is approaching, so we called them instead. The staff on the other end informed us that the cutoff time for lunch order is by 10 am, and asked us if we would like to make any order for dinner instead. As we already have plans for dinner so we turned it down. At this point the service attitude is really questionable now if you see the messages they replied. (Never mind still not angry)
Since I started WFH , we decided to redeem the coupons again. Well lesson learnt from last time right ? We texted them at 1 am (before 10 am already). Ok we know people are not in office at that time already, so we texted them to get back to us once they got our message. ( You might be wondering why text at 1am, because we wake up late ma, by the time we wake up how to text them by 10 am lol)
Again at 10 am we still have not received any acknowledgement, so we call them again , and the staff told us to wait for the confirmation. Then we got a reply from them finally at 11:51am, gonna be 12pm soon, telling us order is not confirmed and told us they don't respond to texts at 1am. (Of course we know right ? if not why we tell you to respond ASAP)
And there is nowhere in the coupon leaflet that says when we should order our lunch one day in advance !
After further questioning, the restaurant send us a template reply that the orders should be send in 2-3 days in advance. By now you should have seen the contradiction :
-First Ohana told us the order cut off is at 10 am , now based on the template reply it's 1 day in advance for lunch order ?
-When we attempted to order the first time on 25 Aug, why didn't you send us this template reply right from the start ?
As someone who have worked in the service and hospitality industry I understand that sometimes things can get really busy and service can be compromised, I get that. But what I fail to comprehend is that when you have things like order 1 day or 3 days in advance why didn't you communicate that with us ? And looking at the standard of service that was delivered from these texts, there was no attempt for service recovery. I did not even demand for that, we just want our basic service, the lunch, to be confirmed and ordered.
After all these, I really have enough evidence for me to suspect that this is a scam man. Each salesperson can comb the whole neighborhood and if things go well, you can earn quite a lot at $30 per coupon leaflet like that.
If you have had experience like this with Ohana, please let me know. After this incident I went to Google their reviews and it was bad man. I know I am not the only one who have experienced this non-delivery.
https://www.facebook.com/100006455698539/posts/3494013204157168/?d=n