12/31/2025
At Swept Away Cleaning Services, clear communication and mutual respect are very important to us. Because of that, I want to be transparent about a recent experience and how it affects our policies moving forward.
We were contacted by a property manager needing an apartment cleaned on short notice so new tenants could move in. From the very beginning, we communicated that we do not typically take on property management jobs unless payment is made day of service, either through digital payment or by meeting at the bank the check is drawn from. This policy exists because checks are often placed on hold, which can create delays and complications for small, family-run businesses like ours.
The property management company agreed to these terms.
The cleaning was completed in full. As we were finishing up, we were then informed that payment would be made by check instead. When the check was handed over, we asked for a few moments to finish the final details so we could then follow them to the bank—only to be told the bank was already closed.
At that point, payment was no longer being made day of service, despite prior agreement and clear communication. When we attempted to resolve the situation professionally, the interaction escalated unnecessarily. Law enforcement was contacted, and while no laws were broken, it was confirmed that the original agreement had not been honored.
We completed this job in good faith and are currently holding a check that cannot be cashed immediately.
Because of this experience, moving forward:
All new property management companies will be required to pay in full prior to services being rendered.
This decision is not made lightly. We are a family-operated business, and timely, reliable payment allows us to continue providing the level of care and quality our clients expect.
We sincerely thank our residential clients and repeat partners who consistently respect our policies, our time, and our work. Your support means more than you know.
