10/18/2024
Due to the increased amount of no-shows and last minute cancellations, One Life Therapeutics will be updating their cancellation policy.
No-shows affect us the most because they do not give us enough time to reschedule appointments therefore resulting in lost revenue. As we do understand that things can come up, we also have financial responsibilities. We just ask for communication and consideration of our time as well. Therefore we will be updating our policies and they are listed as followed:
Policy updates:
*We currently have a four hour cancellation policy, meaning you have four hours to cancel your appointment with no penalty. We will be changing it to eight hours. If a client cancels their appointment within the eight hour time frame, they will have to put a non-refundable deposit down for their next appointment, and in the event they cancel within the eight hours again, One Life Therapeutics will keep the deposit for their missed time.
*We currently require a non-refundable $30 deposit for those who have canceled within the cancellation policy timeframe or have no showed, however, to make sure we hold clients accountable to their appointments and ensure that we can still handle our financial responsibilities, the deposits will now be $50.
*We did not require a deposit for new clients, however, due to the increased amount of new client no shows, going forward, new clients will have to pay a non-refundable $50 deposit.
Thank you for your patience and understanding!
One Life Therapeutics
