97th Medical Group Altus AFB

02/20/2026

Step up and give blood!

Come by and donate blood on 13 March at the base chapel activities room!

Walk-ins accepted and appointments are available through https://www.yourbloodinstitute.org/donor/schedules/drive_schedule/689801

02/20/2026

Want to make your next clinic visit a better experience?

Join the MDG leadership team on 4 March at 10:30 at the clinic to help us make quality improvements for patient-centered care.

Please contact Mr. Justin Helin at (580)481-5281 for any questions and additional information.

02/20/2026

Join the New Parent Support Program for an event taught by dads for dads, a free event with goodies!

WHEN: 5 March
TIME: 1100 - 1300
WHERE: Base Bowling Alley
HOW: Call (580)481-1359 to sign up for this free event!

02/02/2026

The most recent appropriations for the Department of War expired at 11:59 p.m. EST on Jan 30, 2026. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status. If you have a medical emergency, call 911. For information about TRICARE coverage during the lapse in appropriations period, visit www.tricare.mil/shutdown.

We continue to provide health care services for our beneficiaries. Call (580)481-5235 or visit https://altus.tricare.mil/ to learn about changes to our office hours or services during the government lapse in appropriations.

01/28/2026

!! ATTENTION ALL BENEFICIARIES !!

Join us for an informational morning to learn more about how to maximize your TriCare Benefits!

What: Are you getting the most out of your healthcare? Join Altus Medical Group and TriWest Healthcare Alliance for "Thrive With Your TRICARE Benefits," a special event designed to put you in control. In a brief, 20-minute session, our experts will share insider tips to maximize your benefits. Afterward, get personalized, one-on-one support at our expert stations where you can:
- Master TriWest and MHS GENESIS Patient Portals: Say goodbye to confusion! We'll guide you through the TriWest and MHS GENESIS portals so you can book appointments and manage your health online with ease.
- Unlock Travel Reimbursement: Discover how you can get paid for your travel to specialty appointments.
- Simplify Referrals: Demystify the referral process and learn how to get the specialty care you need, better and faster.
- Stop navigating the system alone. Let our experts empower you. Don't miss this opportunity to make your TRICARE benefits work for you!

When: 11 February 2026 from 1000 - 1200

Where: Club Altus

Why: Take command of your family's healthcare journey. We're here to empower you with the tools and knowledge to confidently navigate the system at Altus AFB, putting you firmly in the driver's seat.

01/22/2026

⚠️ Inclement Weather Alert for Altus Medical Group ⚠️

Due to anticipated hazardous weather conditions, Altus Medical Group will reduce services and hours on Friday, 23 January 2026. Services will be limited to pharmacy and appointment line only from 0730 to 1000.

• Patients with appointments that are impacted by this closure will be contacted to reschedule or to conduct the appointment virtually. To stay up to date, you may contact us at 580-481-5235 or by visiting https://altus.tricare.mil.

• Safety First: If you must travel, exercise extreme caution. Allow extra time and drive safely.

🩺 Need care while we're closed? 🩺
• 📞 Nurse Advice Line: 24/7 support from registered nurses! Call 1-800-TRICARE (1-800-874-2273) or visit https://mhsnurseadviceline.com/home for web or video chat.
• 🚑 Urgent Care: Visit a TRICARE-authorized urgent care center. Find a location: https://tricare.mil/CoveredServices/IsItCovered/UrgentCare
• 🚨 Emergency: For life-threatening emergencies, go to the nearest ER or call 911.

We estimate that the projected hazardous conditions will extend to Monday, 26 January 2026. As with the closure on Friday, patients with appointments that are impacted will be contacted once the clinic reopens. We will continue to monitor the situation and provide updates as needed. We appreciate your understanding as we prioritize the safety of our patients and staff.

Please stay safe and warm during the storm!

Discusses urgent care, the MHS Nurse Advice Line, and how to get urgent care for all TRICARE plans

12/22/2025

Altus Medical Group will be adjusting operating hours on 24 and 26 December 2025 in alignment with an Executive Order issuing closure of Federal Agencies on 24 and 26 December. The Medical Group will be closed on 24 and 25 December 2025 but will open from 0730-1200 on Friday, 26 December 2025, to accommodate access to essential primary care and ancillary services.

Please reference the following operating hours for our services on 26 December 2025.

For emergencies, please report to the nearest emergency department.

For urgent health needs, contact the MHS Nurse Advice Line by phone (800-874-2273) or online via chat.

Active Duty Service Members must contact the MHS Nurse Advice Line and obtain prior authorization before accessing care to an Urgent Care Center.

You may continue to send your Altus Medical Group Healthcare Team non urgent messages through the MHS GENESIS Patient Portal and we will respond at our earliest opportunity.

12/18/2025

📣Altus Families - Virtual Pediatric Appointments are Availabile!

Altus Medical Group is excited to offer Virtual Pediatrics appointments for many common concerns, all from the comfort of your home.

✅Virtual visits may be used for:
- Medication refills (ADHD, anxiety/depression, allergies, asthma, and more)
- Rashes or acne (photos may be requested)
- ADHD or behavioral concerns (some cases may need follow-up in clinic)
- Cold or allergy symptoms (fever requires in-person visit)
- General questions or concerns
- Referral requests (may require face-to-face in some cases)
- Emergency Department or Urgent Care follow-ups

📞To schedule a virtual appointment, call:
580-481-5235

⚠️Please note: Conditions requiring vital signs or height/weight monitoring, or any illness with fever, will need a face-to-face visit.

12/10/2025

🚨Pediatric Care Update - Altus Medical Group🚨

From November 2025 through Summer of 2026, the Atlus MDG will not have an on-site pediatrician. But don't worry, enrolled pediatric patients still have multiple care options available depending on their needs:

- Acute or urgent needs: Families can seek care at local urgent care centers or nearby military treatment facilities.

- Routine or ongoing care: Alternative options will be available for non-urgent appointments.

✅Important: Altus MDG will continue to provide immunizations for children of all ages during this period.

12/04/2025

🌟News Update from Altus Medical Group🌟

We're entering an exciting new era! Our Medical Group is officially transitioning and this change marks a fresh chapter in delivering high quality care, enhancing services, and strengthened commitment to our community.
Check our the full story in the link below for all the details.

The Air Force is constantly changing, evolving and improving, but the quality and consistency of care provided to airmen and their families remains the same. This is true of the transition the 97th

12/04/2025

ATTN: Altus AFB Pediatric Care

Please be advised of a temporary adjustment to pediatric care services at Altus AFB due to the departure of one of our valued physicians. We understand the importance of consistent pediatric care and are working diligently to ensure your family continues to receive timely, high-quality care during this transition.

What This Means for Your Family:
Please continue to call our clinic first for your family's pediatric healthcare needs, just as you normally would. Please call the Pediatrics Clinic at 580-481-5235 or send a secure message via the MHS GENESIS Patient Portal.

• For some appointments/health care needs, we may need to temporarily refer your child to an approved TRICARE network partner (180-day referral with 6 visits authorized).
• Rest assured, we will carefully review your child’s individual needs and determine the best course of action for your family.
• If a referral is recommended, we will personally guide you through the entire referral process, making it as seamless as possible.
Additional Information:
• TRICARE Prime patients: You will not be disenrolled from the Altus AFB clinic, and no action is needed to keep your current enrollment.
• Active-duty family members: You will not incur any premiums or cost-shares with a referral.
• Retiree family members: Please be advised that you may have cost-shares for care received within the community.
• Considering other options? During Open Enrollment (Nov. 10 – Dec. 9, 2025), you can explore TRICARE Select, which allows you to choose an off-base pediatrician. Please note that TRICARE Select involves premiums and cost-shares. Learn more on the TRICARE website: https://tricare.mil/openseason.

We know that changes to your family’s healthcare can be concerning, and we want to assure you that we are taking every step to minimize disruption and ensure your child receives the care they need. Our top priority remains the uninterrupted care and health of your children. Again, if you have any questions, please contact the 97th Medical Group Pediatrics Clinic at 580-481-5235.

Thank you for your patience.

10/20/2025

PHARMACY UPDATE: Our pharmacy is at full operations. Thank you for your patience and support!